http://qualitymanagementsystem.com/total-quality-management/designing-a-quality-management-system/
When it comes to creating quality management systems (QMS), sometimes quality leaders just don’t know where to begin or what to do. Let’s review the basic steps to implementing Total Quality Management (TQM) with a quality management system.
2. Define Organizational Mission Values and Define Organizational Mission, Values, and
Priorities
Map the Major Processes Map the Major Processes
Define Roles and Responsibilities
in the Quality Systemin the Quality System
Regularly Review and
Improve the SystemImprove the System
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3. The starting point for a QMS is to establish: The starting point for a QMS is to establish:
◦ Organizational direction
◦ Organizational goalsOrganizational goals
◦ Priorities and what is important
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4. Decisions are based on a consistent set of Decisions are based on a consistent set of
values
Organization to be honest about its priorities Organization to be honest about its priorities
The organization should
commit to Total Qualitycommit to Total Quality
Management
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5. Most TQM and QMS programs are process Most TQM and QMS programs are process
based systems
Requires understanding how activities fit Requires understanding how activities fit
together
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6. Map out the major processes with inputs Map out the major processes with inputs,
activities and outputs
Map the primary sub processes Map the primary sub-processes
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7. QMS requires useful formal process QMS requires useful, formal process
description
If process definitions exist review for If process definitions exist, review for
accuracy
The starting point should be: The starting point should be:
◦ How processes actually work
◦ Not how they should work◦ Not how they should work
Critical processes should be documented
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8. Processes owners: Processes owners:
◦ Are responsible for their processes
◦ Create objectives and metricCreate objectives and metric
◦ Put in the resources
◦ Signal if lack of resources to execute the processg p
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9. People need skills education or training for People need skills, education or training for
their roles
Where there are gaps continue education Where there are gaps, continue education
and training
Commitment to Commitment to
on-going training
is criticalis critical
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10. A reflective evaluation is required A reflective evaluation is required
◦ How is it working?
◦ Are the process objectives being achieved?Are the process objectives being achieved?
◦ Is the organization reaching, or at least moving
toward, its goal?
◦ If not, what needs to change?
There should be a regular review of
organizational goals and priorities
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