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Technosoft SAP Services
SAP Solution Manager – Managed Solutions
SAP Solution Manager Implementation
As business systems become more and more distributed, SAP clients need an
effective tool to manage systems and implementation within their support
infrastructures. Technosoft SAP Solution Manager Planning and Implementation
services enable your enterprise to take full advantage of this SAP value added
offering. SAP Solution Manager (SOLMAN) is a platform that provides the content,
tools and methodologies your business needs to implement, support, operate and
monitor enterprise wide SAP landscapes. Together with the SAP Service
Marketplace, SAP Solution Manager represents SAP's strategic service infrastructure
that guides our customers through all stages of their SAP solution life cycle.
Technosoft supports all SOLMAN features and components, and maintains a team of
SOLMAN consultants to ensure the highest quality support for your business.
Technosoft’ extensive SOLMAN experience provides your business with a proven
SOLMAN partner. Our SAP‐Certified consultants understand the complexities
involved in implementing SOLMAN. We also have the ability to configure SOLMAN’s
areas of support so that your business can take full advantage of the tools, the
connection to SAP and the integrated content needed to implement, support and
monitor SAP solutions.
TECHNOSOFT ERP BENEFITS
SAP‐Certified Solution Manager Consultants
Proven and Repeatable Project Management Techniques
Experience within Solution Manager’s Five Areas of Support
Hardware and Database Independence
Objective, Candid and Constructive Feedback
Today, SAP Solution Manager consists of:
Central documentation of system landscapes and core business processes
Implementation tools, key functional implementation aspects such as
blueprinting, configuration and testing (formerly delivered in Accelerated
SAP or Value SAP toolset)
Access to SAP Support Services and Best Practices
Periodic service level reporting and real‐time monitoring of system
components and business processes
Advanced message handling for fast problem analysis and resolution
including the SAP Note Assistant and a direct connection to the SAP Support
Benefits of using SAP Solution Manager
With SAP Solution Manager, companies benefit from the following:
More reliable IT solutions – With SAP Solution Manager, companies can
minimize risk both up front and during solution operation.
Reduced cost of implementation and of continuous improvement – Tools and
content provided by SAP Solution Manager make implementation and
change‐management projects more efficient.
Faster ROI – SAP Solution Manager accelerates implementation and
Reduced cost of operation – SAP Solution Manager provides a central point of
control for multi‐component environments. Tools, content, and the gateway
to SAP make IT solutions operate more efficiently.
More leverage from IT investments – SAP Solution Manager is open and
integrates into IT landscapes that include both SAP and non‐SAP
applications. Companies can use it to reduce their TCO without making major
changes to their IT environments.
Process supported by SAP Solution Manager
SAP Solution Manager supports currently the following processes:
Implementation of SAP Solutions - Implement new or additional scenarios.
Upgrade of SAP Components - Perform the upgrade of one or more SAP
components within the solution landscape.
Customizing Synchronization - Synchronization of customizing across your
Test Management - Manage testing in a heterogeneous landscape.
E-Learning Management - Educate end users about new or changed
processes via e‐learning.
Global Roll-Out - Global standardization and harmonization of customizing.
EarlyWatch Alert Report - SAP Early Watch Alert runs automatically to
keep you informed, so you can react to issues proactively before they become
Service Level Reporting - Comprehensive service level management and
reporting to administrators and customers.
System Monitoring - Monitor technical KPI's of your systems.
Central System Administration - Central administration of systems in an
Business Process Monitoring - Ensure the end‐to‐end monitoring of
Service Reporting - Provide list of all services and hardware and software
components of the landscape.
Problem Management - Efficient management of problem messages via the
Manage service connections - Efficiently manage service connections.
Manage hot news - Classify and apply relevant hot news.
Manage regular and urgent corrections - Adapt your solution to changed
Manage support package stacks - Display and download patches.
Root-cause analysis - Identify problems in Java applications.
Onsite / Remote delivery - Offer, set up and improve Service and Support
processes for all SAP technologies.
Expertise on Demand
Overall, Technosoft possesses an expertise in SOLMAN’s main five areas of support:
1. Implementation Support
2. Solution Monitoring
3. Operations and Services
4. Support Area
First steps to successfully use SAP Solution Manager
SAP empowers customers with multiple offerings to successfully start using SAP
Solution Manager homepage in SAP Service Marketplace
Ramp‐up Knowledge Transfer
SAP Solution Manager Starter Pack
SAP Solution Manager Preparation Service
Necessity of SOLMAN for Installation /Upgrade of New SAP
The SAP Solution Manager is the strategic application management platform for our
customers and the collaboration between the customer and SAP. To ensure the
availability of this application management platform a SAP Solution Manager system
is technically required to perform any upgrade or installation of new SAP
During the installation process a SAP Solution Manager system is required to
generate the “SAP Solution Manager Key” for the installation of/upgrade. Without
this key, the installation process cannot continue.
Recommended Implementation Path
The prerequisites for solution monitoring are as follows:
a. Installation of SAP Solution Manager
b. Activation of the SAP Early Watch Alert
c. Documentation of your core business processes.
Generally, the latter takes place through the SAP Solution Management Assessment
When the prerequisites are in place, SAP recommends:
A. Implementing Service Level Reporting. This is where you define your key
performance indicators (KPIs) and your methods for measurement.
B. Evaluating the areas in which you want to implement real‐time monitoring:
1. System Monitoring
2. Interface Monitoring
3. Business Process Monitoring.
C. Implementing the System Monitoring, Interface Monitoring and Business Process
Monitoring in the chosen areas.
SOLMAN for END USER Training
The SAP Solution Manager includes functionality to build Learning Maps from
training material, descriptions and structures. This e‐Learning Management
functionality is tightly integrated in SAP Solution Manager’s implementation and
upgrade scenarios to support a project‐oriented knowledge transfer.
Furthermore, all SAP Solution Manager customers can use SAP's simulation tool SAP
Tutor to create SAP project specific learning material. SAP also provides Knowledge
Transfer Optimization services and best practices to get up to speed with e‐learning
methodologies and tools.
Enterprise Learning Platform:
- SAP Learning Solution ‐ The SAP Learning Solution (LS) is a complete solution
capable of managing and integrating enterprise business and learning processes to
achieve enterprise goals. The SAP LS provides a comprehensive, blended‐learning
solution for all enterprise training requirements supporting both classroom training
and e‐learning. The LS is fully integrated into SAP functionally and technically
providing for consolidation of information, content, and learning processes across
the global enterprise. For more information or to order, contact your local sales
E-Learning Authoring Tools:
- SAP Tutor is a software simulation tool targeted at end‐users that is used to create
customized simulations of your SAP Solution. SAP Tutor provides a simulated
environment where end users can familiarize themselves with business processes,
transactions and applications. The simulations can be viewed in demo mode or run
in interactive mode, requiring user interaction. SAP Tutor simulations can also
produce Word documentation using customer specific templates.
- RWD Info Pak® ‐ RWD Info Pak® is a suite of applications that facilitates the
development of content in multiple formats. It is appropriate to use when you want
to create business process procedures, implementation test scripts, transaction
work instructions for end‐users, user cue cards and application simulations through
a single recording. Additionally, Info Pak supports deployment of the content
through RWD generated web sites and context sensitive help. This material may be
used as required by a user or during formal classroom events. For more information
or to order, contact your local sales representative.
Interface with Third party Management Tools
The system monitoring functions in SAP Solution Manager are based on the CCMS
Monitoring Infrastructure. This infrastructure has an open standard interface
through which monitoring data can be imported or exported. This interface is
already in use by various system management software manufacturers.
All monitoring data from SAP Solution Manager (except for business process step‐
related data) can be read by system management tools through the CCMS interface.
All monitoring data that is collected by third party system management tools and
sent to SAP Solution Manager (via CCMS) can be allocated to a system, an interface
or a business process (step) that is represented in the graphical user interface of
SAP Solution Manager.
SOLMAN Service Desk
The Service Desk can be used to set up efficient internal support for SAP‐related
error messages. End users can create error messages and send them to a central
support organization working in the SAP Solution Manager. Here, the support
employees can use advanced tools to process the error messages and deliver fast
problem resolution, for example:
Create error messages
Create internal notes
Communicate per e‐mail, SAP Office or fax for the status update
Search for SAP Notes directly in the SAP Service Marketplace
Inquiry in an internal Solution Database
Send a message to SAP
Receive an answer from SAP
Implement SAP Notes with the SAP Note Assistant
Bi‐directional interface to SAP to forward messages to SAP Support
SAP Notes search and automatic implementation of SAP Notes (and
dependent Notes) using the SAP Note Assistant (software change
Interface between Service Desk and a Third Party Call Tracking System
Solution database for knowledge management
Technosoft’ SAP consultants work diligently to assist your business with your
SOLMAN projects within reasonable time frames and at competitive costs, thereby
lowering your company’s total cost of ownership (TCO) and increasing the value of
your technology infrastructure. Our experienced SAP practice offers proven
SOLMAN capabilities, and our depth of knowledge coupled with our strong project
management capability continues to deliver value to the marketplace.
Technosoft’ ERP Practice consistently delivers industry‐leading SAP, Oracle, JDE and
PeopleSoft solutions to a broad range of clients around the globe. With flexible
delivery options ranging from staff augmentation to fully outsourced solutions,
Technosoft can custom tailor a solution for any need. With over 500 active
consultants, and revenues approaching the billion dollar mark, Technosoft is setting
the standard for technology consulting organizations around the world.
(Contact Technosoft Today to discuss the right SAP solution for your business)