The loyalty program of Hyatt and its benefits to its members

1. RACHAD AGA
A-52
MBA GENERAL

2. MEMBERSHIP OVERVIEW
HYATT LOYALTY
PROGRAM
Gold Passport
Across the Globe
Gold Membership Platinum Membership Diamond Membership

3.  Whether a person is traveling for business or pleasure, Hyatt Gold Passport is a
great program to be part of. Packed with generous rewards that can be redeemed
for just about anything that has to do with travel, the Hyatt Gold Passport
program is a force to be reckoned with in hotel loyalty.
 Program members can use their points at over 500 participating hotels around the
world, including Hyatt properties like Hyatt Regency, Andaz, Grand Hyatt, and
Park Hyatt. As a Hyatt Gold Passport member, one can expect free room upgrades
at minimal costs, and can use your accumulated points to earn dining credits, spa
treatments, frequent flier miles, train tickets, and more.
 The Hyatt Gold Passport program especially stands out due to its minimum point
accrual for redemption. Program participants earn 5 points for every dollar spent,
and can begin redeeming their points for complimentary stays at as little as 5,000
accumulated points.

4. HYATT GOLD PASSPORT MEMBERSHIP
Key Benefits:
Five points per eligible dollar spent
Free nights with no blackout dates - you're welcome to any available standard room
Points to miles conversion with over 30 participatingTravel Partners
Earn five Hyatt Gold Passport points for every eligible dollar spent at Hyatt locations worldwide
Redeem points for exciting rewards including free nights with no blackout dates, room upgrades, meals and spa treatments
Combine your points with cash for a Free Night Award
Earn credits withTravel Partners or M lifeTier Credits for Hyatt stays
Earn miles for Hyatt stays with over 30 HyattTravel Partners. Earn Hyatt Gold Passport bonus points for car rentals with Avis®.
With Hyatt Gold Passport Membership, you can enjoy exclusive benefits and earn points
towards free nights starting with your very first stay.

5. PLATINUM MEMBERSHIP
 After 5 qualifying stays or 15 eligible nights in a calendar year, you will enjoy automatic upgrades to
Platinum membership that lets you experience a premium level of benefits and rewards.
Key Benefits:
15% point bonus on eligible spend
Stay connected with complimentary premium Internet access where available
Guaranteed 72-hour room availability
Achieve rewards faster with a 15% point bonus when choosing points
Enjoy a preferred room including rooms on higher floors or larger rooms, based on availability upon arrival
Expedite check-in at a dedicated area for elite members
Ensure a room is always available with our 72-hour guarantee
Extend your stay until 2:00 p.m. with a late check out request
Book reservations through an exclusive Platinum line

7. DIAMOND MEMBERSHIP
 After 25 eligible stays or 50 eligible nights in a calendar year, you will experience the highest level of
membership and have access to our most elite benefits and awards.
Key Benefits:
30% point bonus on eligible spend
Stay connected with complimentary premium Internet access where available
Guaranteed 48-hour room av1ailability
Four suite upgrades annually
Achieve rewards even faster with a 30% point bonus when choosing points
Enjoy the best room available upon arrival, excluding suite
Receive exclusive access to the Regency Club or Grand Club lounge featuring complimentary continental breakfast and evening hors d’oeuvres.
Enjoy daily complimentary full breakfast in hotels without a club lounge
Treat yourself to a suite upgrade at the time of reservation four times annually on eligible paid nights
Receive a special welcome point bonus or food and beverage amenity during each stay
Receive a nightly room refresh

10. COMPETITIVE STRENGTHS: HYATT GOLD PASSPORT
 The Hyatt Gold Passport program is designed to be the preferred loyalty program in the industry by
delivering a superior level of service, recognition and customer experience to the most loyal and
valuable guests. Through sophisticated analytics and modelling of guest visits and preferences,
Hyatt has created a valuable niche in the hospitality loyalty marketplace.
 To engage loyal customers, Hyatt Gold Passport communications is driven by historical transaction
data with the goal of increasing customer value with the right messages delivered through the right
channels

11. OVERALL BENEFITS OF THE
HYATT GOLD PASSPORT
 Application Bonuses: The customer will instantly feel the rewards and benefits of having a Hyatt Gold
Passport the moment the person applies for one. Registration is free and the person is entitled to start
gaining points the instant he starts using his membership in their partner hotels
 Levelling Format: Unlike other loyalty schemes, the Gold Passport Membership allows the guests to
upgrade their status the more he uses it. Other cards would need o apply to the next tier to upgrade
the membership. A guest gets upgraded each time he accumulates the number of stays in the partner
Hyatt hotels. Accumulating 15 nights- Platinum Membership, 50 nights- Diamond status within a
year’s time.
 Free rooms: As guests start gathering points for stays, he/she will start to accumulate enough points
to earn free nights with no blackout dates in many different hotels. Points needed would vary
depending on which rooms you would like to stay in.

12.  Priority Check In- Having a Gold Hyatt Membership bumps the guest to the priority list of each hotel.
The guests get to choose there room before everyone else by giving rooms on higher floors or bigger
rooms, a 72 hour room guarantee, late check-out request until 2Pm and an access to the exclusive
platinum line when making reservations.
 Room Discounts and Upgrades- As the guests climb up the tier he will start getting bigger discounts
for room bookings, @Platinum level – 15% , @ Diamond level- 30%
 Easy Monitoring and Tracking of Points- Hyatt makes monitoring of points as hassle free as possible
with Loyalty wallet. An online toll that allows one to keep an eye on the points they have
accumulated.
 Point Sharing- Hyatt also allows guests to share points with families and friends. Allowing to give
them as a gift or just helping them out with a booking. Hyatt has a dedicated site that makes it easier
to share points with them.

13.  Access to luxury all the time: Hyatt keeps up its standard to be world class, which is why every time
a guest travel he expects to stay in the best luxury hotels in the world. Hyatt is found in almost every
nation and gives the utmost in first class service.
 Generous Point earning system: Members get abundant points anywhere they spend money on.
For every Rs 100 he will get 5 points, which is a good deal. Points are rewarded in not just hotels but
also in bars, restaurants, and shopping centres affiliated to Hyatt.
 Car rentals: Aside from airlines and hotels, Hyatt members can also get free car rentals one day by
redeeming 6000 points.

14.  WI-FI is free: Wi-fi is only accessible to paying guests in Hyatt hotels, if guests don’t have a
membership. But members have complete access to free wi-fi while platinum and diamond
members get faster wi-fi that is able to stream videos
 No point expiry: There is no point expiry for members as long as he keeps his account active. And
keeping it active is really easy with variety of ways to maintain it. One way is by continually earning
and redeeming points another is to purchase points using credit card.
 Great Freebies!: Hyatt is constantly coming up with new promos and freebies from spa treatments
to access toVIP lounges, Hyatt has something for everyone who just knows what they want.