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Loving the New GA

 @rachaelgerson
Rachael Gerson
 • Google Analytics Top Contributor
 • Analytics @ SEER Interactive, reformed SEO




                                                3
@rachaelgerson, not @rachelgerson
@seerinteractive




@SEERinteractive

Celebrating 10 years

SEO, PPC & Analytics
                       5
Our Goal
 • Exposure to new features




                              6
Our Plan
 • New features, reports
   – How to access
   – Brief overview
 • GA “hacks”
 • Q&A




                           7
Timeline
                 March 17, 2011
   Google shared new GA with GAUGE attendees

                 April 20, 2011
    New Google Analytics available to everyone

                   July 17, 2012
           Old Google Analytics turned off


                                                 8
Are We Over the Hate?




                        9
“New” GA is:
 • Easy to use
 • Intuitive
 • Fun




                 10
“New” GA Rocks
 • Is easy to use
 • Is intuitive
 • Rocks




                    11
GA Sign In – SO MANY RESOURCES!!!




                                    12
Navigation – Old Version


              Best Thing: Overview




                                     13
Navigation




             14
Navigation
                                                  Quick access to settings


                     Search & select from
                           all accounts

                                                Search for accounts or profiles

       Show visits
                                 Star favorite profiles


      + expands to show other profiles
       - closes to show fewer profiles




                                                                                  15
Search Usability Update
 • Searching in menus
   – For reports
   – For profiles




                          16
Navigation


                                     Admin Settings

  Not a link
               Home   Most reports       Custom Reports




                                                          17
Side Navigation
 • Reports don't populate until deeper navigation
   link clicked




                     Expand & collapse
                          side nav




                                                    18
Date Selection
 • Can still select month
 • Typing date is easier now
 • Can’t select week




                               19
Compare Different Time Periods
 • Month Over Month




                                 20
Compare Different Time Periods
 • Year Over Year




                                 21
Keyword Clouds



                 22
Report Layouts – Term Cloud




                              23
Can Also Visualize By:
 • Conversion Rate
 • Bounce Rate
 • Individual Goal Completions




                                 24
Compare Performance



                      25
Compare Performance – Plot Rows
 • How does x compare to y?
 • Previously, needed to create advanced segments
   to answer




                                                    26
Compare Performance – Plot Rows




                                  27
Compare Performance – Plot Rows




                                  28
How Do I See How
Browsers or Devices
    Perform?

                      29
Know What Your Visitors Use – Browser
 • Make sure your site can convert on all of the
   browsers that drive traffic!




                                                   30
Know What Your Visitors Use – Browser




                                        31
Browser Size – In-Page Analytics




                                   32
Why Should You Care?




                       33
@rachaelgerson




                 34
How Does Mobile
   Perform?


                  35
Mobile Reporting
 • Use reports to figure out:
   – How site performs on different mobile products or
     brands
   – Mobile platforms to develop




                                                         36
Mobile Reporting
 • How to access




                   37
Mobile Reporting
 • Overview




                   38
Mobile Reporting
 • Device reports




                    39
Should I Make a Mobile Site?
 • Do you already get mobile traffic?




 • How do visits for mobile compare to desktop?
 • Let the data make your decision.

                                                  40
How Can I Track
    File Downloads,
Interaction with Videos
   or Dynamic Sites?

                          41
Event Tracking
 • To get goals for these actions previously, needed
   to use virtual pageviews
  _gaq.push(['_trackPageview', '/downloads/pdfs/corporateBrief.pdf']);



 • Now… Event Tracking!
  <a href="#" onClick="_gaq.push(['_trackEvent', 'PDF', 'Download',
  'Corporate Brief']);">Download</a>




                                                                         42
How to Access Event Tracking
 • Event Tracking




                               43
Event Reports
 • Can view top pages with events




                                    44
Event Tracking
 • Setting up events as goals




                                45
Always Segment
 • “Analyzing data in aggregate is a crime against
   humanity.”




                                                     46
So… How Do I Segment?



                        47
Biggest Problem With Segments – Old Version
 • 3 segments + all traffic = skewed graphs




                                              48
Now Apply Up To Four Segments




                                49
Apply Several Default Advanced Segments




                                          50
Apply Several Default Advanced Segments
                     • Will start getting data
                       broken out by the
                       segments




                                                 51
Is One Segment Skewing the Others?
 • Turn off segments individually




                                     52
Caveat About Segmenting Traffic
 • Data sampling (grrr)




                                  53
Minimize the Impact of Sampling
 • Always Choose Higher Precision




                                    54
Test & Preview Segments Before Applying




                                          55
Want to Apply to ALL Profiles?
 • Pick which profiles to share advanced segments
   with




                                                    56
Sharing Advanced Segments




                            57
Sharing Advanced Segments




                            58
Where Do People
Click on My Site?


                    59
What Was the Biggest Problem?




                                60
In-Page Analytics
  •




                    61
In-Page Analytics
 • Updates:
   – Number of times link appears on page
   – Color coding for bubbles
   – Fading site to focus on metrics




                                            62
Don’t Forget
 • Advanced Segments can be applied




                                      63
Attribution




    First click attribution
               vs
    Last click attribution

                              64
Multi-Channel Funnel Reports



                      Referral
     Organic Search




           Direct




                                 65
Assisted Conversions




                       66
Top Conversion Paths




                       67
Time Lag
 • Use for paid search




                         68
Path Length in Interactions




                              69
Segment Everything
 • Conversion segments




                         70
Keep in mind
 • 30 day view
 • Won’t match the rest of GA
 • Goals need to be set up & have values




                                           71
How Do Visitors
Engage With Social Media
      On My Site?

                           72
Social Reports




                 73
Social Reports
 • Google’s goal with social media reports:
    – Bridge the gap between social media & the business
      metrics you care about



Use to get the value of
traffic from social media
sites;
how visits lead to direct
conversions or assist in
future conversions
                                                           74
Social Reports – Social Value




                                75
Social Reports – Network Driving Traffic
 • Which social networks drive traffic?




                                           76
Social Reports – Shared URL
 • Which pages are being shared socially?




                                            77
Social Reports – Activity streams
 • What are people saying about your site?




                                             78
Social Reports – Conversions From Social
 • Which social networks convert?




                                           79
Social Source & Action
 • Which social actions are they taking?




                                           80
Pages Driving Social Actions
 • Which pages drive the social actions?




                                           81
Social Visitors Flow




                       82
Set Up Social Plugins




                        83
Social Media Traffic Doesn’t Need to Convert
 • “First click attribution more accurately captures
   the impact of social media - increasing its value
   by up to 94%.”




                                                       84
Social – Assisted vs Last Click




                                  85
Content Experiments



                      86
“Content Experiments”
 • Formerly Google Website Optimizer
 • A/B test different versions of a page




                                           87
Compare Version Performance




                              88
Remarketing
 • Anyone ever have this happen?




                                   89
Remarketing




              90
Remarketing




              91
Remarketing




              92
Remarketing




              93
Remarketing




              94
Remarketing




              95
Tag Management




                 96
GA App for Android




                     97
Report Freshness
 • Reports are run, then cached
 • Can be refreshed
 • “Report generated” shows up below reports




 • Why should you care? Faster experience



                                               98
Flow Visualization



                     99
Flow Visualization
 • Use to visualize & quickly find insights about
   how visitors flow through site




                                                    100
Flow Visualization
 • See where are visitors dropping out of funnel
 • Drill deeper with segments




                                                   101
Flow Visualization
 • Main difference between Visitors Flow & Goal
   Flow
   – Goal Flow report only uses steps configured in
     conversion funnel
 • Flow Reports:
   – Visitors Flow
   – Goal Flow
   – Social Visitors Flow
   – Event Flow


                                                      102
Stats on Site Speed

 40% of people abandon a site
 that takes more than 3 seconds
 to load

 A 1 second delay can result in a
 7% reduction in conversions
                                    103
Site Speed
 “If you thought users would leave your site in a
    blink of an eye, you would be wrong. They'll
    leave even faster than that!”
   – Avinash




                                                    104
Site Speed Analytics Report
 • So, how quickly does my site load?




                                        105
Site Speed Analytics Report
 • Measure Site Usage & Technical data related to
   page load time




                                                    106
Site Speed Analytics Report
 • Evaluate Performance for different time buckets
   & regions




                                                     107
Site Speed Analytics Report
 • How to set up – At launch, needed:
        _gaq.push(['_trackPageLoadTime']);

 • Now automatic




                                             108
Site Speed Analytics Report
 • Uses for Site Speed Reports
    –   Which landing pages are slowest?
    –   Which campaigns correspond to faster page loads overall?
    –   How does page load time vary across geographies?
    –   Does your site load faster/slow for different browsers?




                                                                   109
Who Here Uses
Webmaster Tools?


                   110
Webmaster Tools Integration
 • Need to connect GA with Webmaster Tools first
 • Data from Webmaster Tools:
   – Queries
   – Landing Pages
   – Countries driving traffic
   – Google Property




                                                   111
Webmaster Tools Integration
 • Not 100% accurate. Use for trends.
 • Data from Webmaster Tools:
   – Impressions
   – Clicks
   – Average Position
   – CTR
      • Sound familiar??




                                        112
Webmaster Tools Integration
 • View Property from Traffic Sources > SEO > Geo
   Summary > Google Property




                                                    113
Webmaster Tools Integration
 • SEO reports are not organic traffic!




                                          114
Google Analytics Real-Time
 • How can I know what's happening on my site
   right now?




                                                115
Google Analytics Real-Time




                             116
Google Analytics Real-Time
 • Use Real-Time to View:
   – Top referrals
   – Traffic sources
   – Active pages – current and last 30 minutes
   – Keywords
   – Locations driving traffic




                                                  117
Google Analytics Real-Time
 • Reports are under Home tab




                                118
Google Analytics Real-Time
 • Real-Time reports can be filtered
 • Filters show at the top of the page




                                         119
Google Analytics Real-Time
 • Keep in mind:
   – Real-Time reports ignore filters on profiles
   – The rest of GA still isn't real time
   – Top Pages show campaign tracking as separate pages
   – “Users” cannot see Real-Time




                                                          120
Google Analytics Real-Time
 • Use Real-Time to:
     – Test campaign tagging
 http://www.demo.com/?utm_source=twitter&utm_medium=referral&utm_campaign=test


     – Know when to re-engage users with content




                                                                                 121
My Advice – Be Lazy


              Be Lazy



                        122
Find a Report You Like?



                          123
Email Reports
 • GA gives you the option to email reports




                                              124
Schedule Reports




                   125
Export
 • Like the report you’re on? Export it




                                          126
Make Your Life Easier
 • Get notified about changes to traffic
   automatically




                                           127
Analytics Intelligence
 • Can search, sort & drill into details




                                           128
Analytics Intelligence
 • Can explore event, add annotation, or go directly
   to report




                                                       129
Analytics Intelligence




                         130
Create Your Own Alerts
 • Get notifications when site behavior changes




                                                  131
Sample alert recipes
 • Bounce Rate – is greater than x%
 • Visits – is less than 1
 • Goal Conversions – Increase or Decrease [x% or
   x] from previous day / week
 • Visits from [Medium, Source, Keyword, etc.] –
   Increase or Decrease [x% or x] from previous day
   / week




                                                      132
Do I Really Have to Make a
   Brand New Custom
        Report? 


                             133
Working with Custom Reports
 • Sometimes the standard reports just don’t cut it
   – When you have to do forensic research
   – When you need to look at unique visitors
   – When you need a custom drill down path




                                                      134
EASY “Custom” Reports
 • Customize existing reports to make your own
 • Use to create improved versions of standard GA
   reports




                                                    135
Customized the Keywords Report




                                 136
Always Go to the Same
      Reports?


                        137
Shortcuts




 • Shortcuts will save:
   – Standard or custom report for context
   – Currently viewed tab on the report
   – Sort order
   – Advanced segments
   – Graphed metric

                                             138
Shortcuts – Add Shortcut




                           139
Shortcuts
 • Access Shortcut




                     140
How Do I Look Quickly at
 the Data That Matters
     Most to Me?

                           141
Dashboards
 • Accessing dashboards in navigation:

 •




                                         142
Dashboards
 • Accessing dashboards in navigation:




                                         143
Dashboards
 • From scratch




                  144
Dashboards
 • From scratch




                  145
Creating Dashboards
 • From reports




                      146
Dashboards
 • Create dashboards for each group or purpose,
   based on needs




                                                  147
Dashboards
 • Justin Cutroni's mobile ecommerce dashboard




                                                 148
Dashboards
 • Dashboards aren’t shared between accounts
   (logins)




                                               149
Dashboards
 • But… can share dashboards!




                                150
Email Dashboards




                   151
How Can I Make
Duplicating Profiles Easier?


                               152
New Feature – Copy Profiles




                              153
New Feature – Copy Profiles




                              154
Favorite GA Hacks,
Tools & Resources
Favorite GA “Hacks” – Export Rows
 • View & Export 500+ Rows
   – Set “Show rows” from 10 to any higher number




                                                    156
Favorite GA “Hacks” – Export Rows
 • Resulting URL now ends with:



 • Replace “25” with any number up to 20K



 • Hit enter – Wait while GA loads all rows
 • Export


                                              157
Favorite GA “Hacks” – Tag Clouds
 • Tag Clouds are fantastic
 • Only exist in Organic report




                                   158
Favorite GA “Hacks” – Tag Clouds
 • How can we get a tag cloud for Browser?




                                             159
Favorite GA “Hacks” – Tag Clouds




                                   160
Favorite GA “Hacks” – Tag Clouds




                                   161
Favorite GA “Hacks” – Bookmark Reports
 • Every report has a unique URL
 • Visit the same reports daily?
   – Open each report in a separate tab
   – Chrome > Settings > Open a specific page or set of
     pages > Set pages > Use Current Pages




                                                          162
Additional Tools – Analytics Helper




          http://bit.ly/analyticshelper
                                          163
Additional Tools – Screaming Frog




               http://bit.ly/sf-ga
                                     164
Additional Tools – GA Copy & Paste




             http://bit.ly/ga-copy
                                     165
Additional Tools – RegEx Checker




          http://bit.ly/regex-checker
                                        166
Additional Tools – GA Debugger




          http://bit.ly/ga-debugger
                                      167
Additional Tools – Advanced Tracking Made Easy

              gaconfig.com




             http://gaconfig.com
                                            168
Additional Tools – WordPress Note




                                    169
Google Analytics for WordPress




                                 170
CrazyEgg: Heat-Mapping Technology
 • NOT a GA tool
   – How are visitors engaging with the site?
   – What can we learn about on-site behavior?




                                                 171
Geckoboard: Additional Dashboard
 • NOT a GA tool
   – Consider a 3rd party dashboard tool




                                           172
Google Analytics Official Resources
    • Blog:
       – http://analytics.blogspot.com
    • Help forum:
       – https://productforums.google.com/forum/#!forum/analytics
    • Help center:
       – http://support.google.com/analytics/?hl=en
    • YouTube channel:
       – http://www.youtube.com/googleanalytics?hl=en
    • GA Conversion University:
       – http://www.google.com/analytics/iq.html
    • GA developers:
       – https://developers.google.com/analytics/
                                                              173
Additional Resources
• Blog:
  – http://www.kaushik.net/avinash/
• Share reports & segments:
  – http://www.customreportsharing.com/
• Blog:
  – http://cutroni.com/blog/




                                          174
Questions?

       Questions?



                175
Thank you!!
 • Rachael Gerson
   – @rachaelgerson
   – rachaell@seerinteractive.com




                                    176

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Gauge October 2012

Editor's Notes

  1. I like helping people out, answer ?s on twitter, but make sure you have me!
  2. Strong community focus~50 employees &amp; growing
  3. Running thru most common questions I get
  4. Running thru most common questions I get
  5. So many awesome things linked from this page. Would love to hear from Google what interaction w/ the page actually looks like!
  6. Select datesMention selecting the whole month
  7. Select datesMention selecting the whole month
  8. Plot rows – how does x compare to y?
  9. Plot rows
  10. Look @ conversion rate
  11. A lot of people don’t know this exists. Look for YOUR traffic. For the web overall. How many visitors
  12. Know how to size your pages for your visitors to see what’s below the fold
  13. Analyze by device to better segment, esp for paid search
  14. No conversion funnel, though.
  15. Adobe info
  16. 30 day windowMelaine spoke about yesterday
  17. Explain Direct difference from rest of GA
  18. Social plugins (or proper tagging) will get you these reports
  19. ShareThis – easy. AddThis – needs one extra line of code.Simple to set up with AddThis or ShareThisGoogle +1 tracks automatically
  20. It can have a low bounce rate or frequent visits. = good traffic to attract.Adobe whitepaper
  21. Be Lazy
  22. Set your dashboards to email the right people at the right times