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Course: Diploma
Subject: English Communication and Life Skills
Unit: IV
1
Courtesy, Politeness
or having good manners are
all about respecting others
and yourself.
What are Good Manners?
 Good manners are a set of behaviors which mark
someone as a civilized and cultured member of a
society.
 Manners are usually taught from a very young
age, with some people receiving additional
training in etiquette, formal rules of conduct which
apply to a variety of situations.
Difference between Manners and
Etiquette
 Etiquettes
 Etiquette is a code of polite conduct based on
social acceptance and efficiency.
 Just as there are traffic laws to create smooth
transportation flow and prevent collisions, so
there are societal rules designed to facilitate
positive human exchanges and reduce conflict.
Contin…
 Manners
 Manners are polite behaviors that reflect an
attitude of consideration, kindness and respect for
others.
 You may not have been taught how to make
proper introductions, but a kind person knows
better than to belittle or embarrass another
person in public or private.
2
Some of the good habits to
develop
 Wake Early: Form a habit to wake up early in the
morning which make your day fresh.
 Exercise: It will keep you fit and healthy which
help you to achieve your goal.
3
 Review or rewrite your goal:
 Starting the day by reviewing or rewriting my
goals means that I have better awareness of
them throughout the day.
As Robin Sharma says:
 “With better awareness you can make better choices and when you make
better choices, you will see better results.”
Contin…
4
 Read and Listen to Motivational Material:
In the morning a whole day of endless
possibilities lies ahead. I motivate myself to play my
best game by reading and listening to inspirational
books/ audiobooks.
 Visual the day ahead:
I like to take a few minutes to shut my eyes
and visualize what I want happen in the coming
day.
Contin…
 Write a “To Do” List:
I like to write out a list in my diary of the
important tasks I need to do that day. As they are
completed I put a line through them. So simple, yet
so effective.
 Check the News Headlines:
I think it’s important to have an idea of what
is happening in our community and the world.
Contin…
5
 Blog:
I find there are many benefits to blogging.
Starting a blog can help you gain clarity, be creative,
make new friends, and may even generate you some
income. If you would like to start a blog
 Take Time to Look Good:
It’s a reality of life that people judge us by our
appearance. I take a few minutes each morning to
ensure I go out into the world looking the best I can.
Contin…
 Smile:
I try to carry a smile with me on throughout the
day. I find that not only does it make me happier, but it
can make other people smile and open the door to
conversations with people I haven’t talked to before.
 Put First Things First:
I try to avoid having my day controlled by tasks
that are urgent , but not necessarily important.
Contin…
6
Contin…
 Under-Promise and Over-Deliver:
At work I try to go the extra mile on my projects,
especially on the details many people might miss. I set
reasonable deadlines for myself and, when possible, try
to get them done early.
 Be Proactive:
being proactive means showing initiative and
taking the responsibility to make things happen.
Contin…
 Snack Well:
I substitute the chips, candy and chocolate
with fruit, vegetables and nuts.
 Connect with Nature:
I find spending time outdoors in nature is
great for my sense of well-being.
7
Contin…
 Ping a Friend:
I try to send a quick email or text to a friend
each day.
 Save:
I save at least 10% of each paycheck. A
great way to find the money to save is to break it
down to a daily amount.
Contin…
 Have Family Time:
I believe it’s important to be present most
evenings. Family time is about quantity and quality.
 Take Time for Myself:
I also believe it’s important to spend a little
time each day just for me. Some things I like to do.
Contin…
 Tidy Up:
A cluttered house can lead to a cluttered
mind and fuzzy thinking. I find it’s best to stay on
top of things by tidying up each day.
 Wind Down:
I try to switch off the computer and the TV
about 30 to 60 minutes before bedtime and let my
brain have some down time after a long day.
Contin…
 Review My Day:
I find this is a great way to hold myself to
account for taking action throughout the day. Did I
get closer to achieving my goals? Did I complete
my to do list?
 Say I Love You:
Don’t just assume that your family members
know you love them. Say it to your family members.
Contin…
 Go to Bed At A Reasonable Time:
the first habit of this list (waking early) begins
by going to bed at a reasonable time and getting a
good nights sleep.
8
Ethics: What does it derived
from?
 It derived from Greek word ‘ethicos’ meaning
characters and manners
 Character of a person expressed write or wrong
conduct of action
 Set of moral principles prescribing code, explains
what is good and right or bad and wrong.
Difference between Values, Moral
and Ethics
 Values:
Values are the rules by which we make
decisions about right and wrong good and bad.
They also tell us what are important or and useful
when we are loosing some quality or another.
Conti….
 Morals:
Morals have social element to values and it
have a very broad acceptance. Morals are far more
about good and bad than other values. We thus
judge others more strongly on morals than values.
A person can be described as immoral, yet there is
no word for them not following values.
Conti….
 Ethics
The philosophical study of moral values and
rules.
Motivational based on ideas of right and
wrong.
Moral Principles or Values
 Trustworthy
 Respect
 Responsibility
 Fairness
 Honest
 Citizenship
9
Trustworthy
 Be honest, reliable and ethical in all your dealings
 Don’t steal, misuse or abuse company’s property or
things
 Refuse to cheat, lie, deceive, manipulate, exploit or
take advantages of others.
10
Respect
 Give value and honour to all
 Be courteous, polite and friendly to all
11
Responsibility
 Show initiative
 Be loyal
 Improve your potentialities and learn new skills
 Be honest to your commitments
12
Fairness
 Be honest and fair in your doing
 Share your knowledge ideas and skills with
others
13
Caring
 Take time to help others
 Express gratitude
 Show your concerns for others
14
Citizenship
 Take care of others property and public.
 Be a role model for others
15
What is character?
 Character is a the mental and moral qualities
distinctive to an individual
 Character is a complex of mental and ethical
traits
16
What are characteristics of
character?
17
Recourses/Referanses
 http://www.wikihow.com/Have-Good-Manners
 http://www.wisegeek.com/what-are-good-manners.htm
 WWW.Slideshare.com/morals
 www.authorstrem.com/values/morals/ethics
 http://www.thechangeblog.com/24-daily-habits/
 http://www.nancymueller.com/%E2%80%9Cetiquette%E2%80%9D-
vs-%E2%80%9Cmanners%E2%80%9D/
 Images 1
https://www.google.co.in/search?hl=en&site=imghp&tbm=isch&sour
ce=hp&biw=1093&bih=506&q=good+manners&oq=good+manne&g
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7.0.msedr...0...1ac.1.60.img..4.8.1798.olYlZeXKh90#imgdii=_&imgr
c=eiEALq9fawC_UM%253A%3BZ_vYfdRQSP8iKM%3Bhttp%253A
%252F%252Fecx.images-
amazon.com%252Fimages%252FI%252F51tXJye1L7L.png%3Bhtt
p%253A%252F%252Fwww.amazon.com%252FiKandy-Good-
Manners%252Fdp%252FB007Q34KLO%3B512%3B512
Contin…
 https://www.google.co.in/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1093&bih=506&q=good+manners&oq=good+man
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3Br8g4tH89GXDwMM%3Bhttp%253A%252F%252Fwww.mentoringleaders.com%252Fwp-
content%252Fuploads%252F2011%252F03%252FNHO-ml-
front4.jpg%3Bhttp%253A%252F%252Fimgarcade.com%252F1%252Fetiquette-manners%252F%3B550%3B300
 https://www.google.co.in/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1093&bih=506&q=good+manners&oq=good+man
ne&gs_l=img.3.0.0l10.3725.8216.0.10677.12.11.0.1.1.0.360.1798.0j1j5j1.7.0.msedr...0...1ac.1.60.img..4.8.1798.olYlZeXKh90#tbm
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front4.jpg%3Bhttp%253A%252F%252Fimgarcade.com%252F1%252Fetiquette-manners%252F%3B550%3B300
 Image 3
https://www.google.co.in/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1
093&bih=506&q=good+manners&oq=good+manne&gs_l=img.3.0.0l10.3725.821
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front4.jpg%3Bhttp%253A%252F%252Fimgarcade.com%252F1%252Fetiquette-
manners%252F%3B550%3B300
 Image 4
https://www.google.co.in/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1093&bih=506&q=good+ma
nners&oq=good+manne&gs_l=img.3.0.0l10.3725.8216.0.10677.12.11.0.1.1.0.360.1798.0j1j5j1.7.0.msedr...0.
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 Image 5
https://www.google.co.in/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1093&bih=506&q=good+ma
nners&oq=good+manne&gs_l=img.3.0.0l10.3725.8216.0.10677.12.11.0.1.1.0.360.1798.0j1j5j1.7.0.msedr...0.
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 Image 6
https://www.google.co.in/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1093&bih=506&q=good+ma
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 Image 7
https://www.google.co.in/search?hl=en&site=imghp&tbm=isch&s
ource=hp&biw=1093&bih=506&q=good+manners&oq=good+ma
nne&gs_l=img.3.0.0l10.3725.8216.0.10677.12.11.0.1.1.0.360.17
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 Image 8

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