Change management is a structured process for transitioning individuals, teams, and organizations from their current state to a desired future state. It involves empowering employees to embrace changes in their business environment. Creating an effective change management plan can be difficult but there are successful strategies, such as those used by British Airways and California State University. The process of change management involves three phases - preparing for change by assessing change characteristics and creating a strategy, managing change by developing plans to guide individuals through change, and reinforcing change by sustaining changes through measures and celebrations of success.

1. CHANGE MANAGEMENT
INTRODUCTION
AND
ar
um
PROCESS OF CHANGE MANAGEMENT
K
ir an
K
j Raj Kiran Kumar,
R a
By:
Ajay Tiwari

2. ar
K um
ir an
K
jChange Management
a
What is
R

3. Introduction
ar
Change management is a structured approach to shifting or
transitioning individuals, teams, and organizations from a
um
current state to a desired future state. It is an organizational
K
an
process aimed at empowering employees to accept and
ir
embrace changes in their current business environment.
a j Kenvironment,
In a
R
computer system change management
refers to a systematic approach to keeping track of the details
of the system (for example, what operating system release is
running on each computer and which fixes have been applied)

4. Contd.
Creating a change management planm be
ar difficult. But,
luckily there are many examples K u of successful change
can
ir an change management plans.
management strategies. Here are three examples of
jK
companies that utilized successful
a
R

5. Example- British Airways
ar
K um
ir an
ajK
Back in 1981, British Airways brought on board a new chairperson. When this
R
chairperson started, he noticed that the company was very inefficient and
was wasting a lot of valuable resources. To make the organization more
profitable, this chairperson decided to restructure the entire organization. He
realized that the best way to do this was through change methodology
management plan.

6. Contd.
ar
before they did this, through his changeK
um leadership, the
Systematically, the company began reducing their workforce. But,
anto prepare them for the
management
privatization of the company inr
i order and communication, he
chairman gave the company the reasons for the restructuring and
directed his companya
j K a difficult time that could have been
upcoming change. Thus, through leadership
R through management resistance
disastrous without effective change
communication.

7. Example- California State University
ar
K um
ir an
While the 1980s may seem like a long time ago, a more recent example can be
jK
at California State University (CSU). Any IT system change that happens at the
R a
main campus has to go through every satellite campus, meaning those 23
campuses and thousands of employees, staff, and students must adapt their IT
systems as well. Dealing with change at a smaller organization can be a
nightmare by itself; it’s worse at a larger organization like CSU.

8. Contd.
ar
But, instead of merely throwing their hands up in disgust, the IT
K um
department decided to institute an automated change management
system. Using Cisco’s Pace functionality, the company can now make
ir an
upgrades that will automatically make changes to the entire
system. And, to make their change management strategy even more
jK
effective, they are now defining who can use what system and what
a
R
changes they can make to their designated area. Their change
management strategy considered the human factor and not only
included the automated system, but also defined roles of change so
that it would minimize the confusion and issues when a change has to
be instituted.

9. Process of Change Management
ar
A Change Process, or Change Management Process, is a set
um
of procedures that help teams to control change effectively.
K
an
It's not that you have to prevent change from happening;
ir
it's how you manage change once it occurs that really
jK
matters. This is where a Change Process is invaluable. The
a
R
Change Process allows you to record change requests, and
review and approve those requests, before implementing
them. This Change Process makes change management
easy.

10. Phase 1
ar
um
Preparing for Change:
K
ir an
The first phase in Prosci's methodology is
jK
aimed at getting ready. It answers the
R a question: "how much change management
is needed for this specific project?" The
first phase provides the situational
awareness that is critical for effective
change management.

11. Contd.
Output of Phase 1 : ar
K um
ir
> Change characteristics profile an
> Change management j
K
> Organizational attributes profile
a strategy
R structure and roles
> Change management team structure
> Sponsor assessment,

12. Phase 2
Managing Change:
ar
K um
ir an
The second phase of Prosci's process is
focused on creating the plans that are
ajK
integrated into the project activities - what
people typically think of when they talk
R about change management. Based on
Prosci's research, there are five plans that
should be created to help individuals move
through the ADKAR Model.

13. Contd.
Output of Phase 2 : ar
K um
> Communication plan
ir an
> Sponsor roadmap
> Training plan
ajK
> Coaching plan R
> Resistance management plan

14. Phase 3
Reinforcing Change:
ar
um often overlooked,
K of Prosci's process helps
an create specific action plans
Equally critical but most
ir that the change is sustained.
the third phase
j K this phase, project teams develop
project teams
R a Infor ensuring
measures and mechanisms to see if the
change has taken hold, to the see if
employees are actually doing their jobs the
new way and to celebrate success

15. Contd.
Output of Phase 3 :
ar
K um
> Reinforcement mechanisms
ir an
jK
> Compliance audit reports
R a
> Corrective action plans
> Individual and group recognition approaches
> Success celebrations
> After action review

16. ar
K um
THANK
jK
ir an YOU
R a