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Social Media
Triads – Version
1.1

Integrating social media, from a marketing and
sales perspective.
1/7/2014

© Scenario Consulting Private Limited

1
Triad – definition

Noun – a group of three, esp. of three closely
related persons or things

1/7/2014

© Scenario Consulting Private Limited

2
What do the sales and marketing teams want?

Buzz > Purchase > Retention

1/7/2014

© Scenario Consulting Private Limited

3
Let’s call them the desired outcomes

Buzz

Conversation
s

Co-creation

Evangelists

Retention

1/7/2014

Engagement

Community

Insights

© Scenario Consulting Private Limited

Purchase

4
Conversational marketing is based on the premise
that…

It allows us to engage stakeholders in conversations; to influence;
gather communities around interests/topics/ objects; draw
insights; identify evangelists; co-create products and services/
offer value that consumers/ stakeholders really want from us.

1/7/2014

© Scenario Consulting Private Limited

5
Social media is an enabler to this desired outcome

Buzz

Conversations

Co-creation

Engagement

Evangelists

Retention

1/7/2014

Community

Insights

© Scenario Consulting Private Limited

Purchase

6
The out-take of these conversations > community >
enablers

Buzz

Conversations

Co-creation

Evangelists

Retention

Engagement

Community

Insights

Purchase

Blogworks – Social Media Marketing Triads – version 1.1
1/7/2014

© Scenario Consulting Private Limited

7
Coming together

Buzz

Conversation
s

Co-creation

Evangelists

Retention

1/7/2014

Engagement

Community

Insights

© Scenario Consulting Private Limited

Purchase

8
Working inside, should lead to results outside…

1/7/2014

© Scenario Consulting Private Limited

9
Don’t you think?

1/7/2014

© Scenario Consulting Private Limited

10
Social Media Marketing Triads

Buzz

Conversation
s

Legend
Co-creation

Enablers

Engagement

Out-take
Desired outcome
Evangelists

Retention

Community

Insights

Purchase

Blogworks – Social Media Marketing Triads – version 1.1
1/7/2014

© Scenario Consulting Private Limited

11
Marketing , simply as it was supposed to be

1/7/2014

© Scenario Consulting Private Limited

12
Rajesh Lalwani
Founder, Blogworks – strategic social media solutions
New Delhi, India
Rajesh.Lalwani@blogworks.in

1/7/2014

© Scenario Consulting Private Limited

13
Thank You

1/7/2014

© Scenario Consulting Private Limited

14

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Social Media Marketing Triads - version 1.1

  • 1. Social Media Triads – Version 1.1 Integrating social media, from a marketing and sales perspective. 1/7/2014 © Scenario Consulting Private Limited 1
  • 2. Triad – definition Noun – a group of three, esp. of three closely related persons or things 1/7/2014 © Scenario Consulting Private Limited 2
  • 3. What do the sales and marketing teams want? Buzz > Purchase > Retention 1/7/2014 © Scenario Consulting Private Limited 3
  • 4. Let’s call them the desired outcomes Buzz Conversation s Co-creation Evangelists Retention 1/7/2014 Engagement Community Insights © Scenario Consulting Private Limited Purchase 4
  • 5. Conversational marketing is based on the premise that… It allows us to engage stakeholders in conversations; to influence; gather communities around interests/topics/ objects; draw insights; identify evangelists; co-create products and services/ offer value that consumers/ stakeholders really want from us. 1/7/2014 © Scenario Consulting Private Limited 5
  • 6. Social media is an enabler to this desired outcome Buzz Conversations Co-creation Engagement Evangelists Retention 1/7/2014 Community Insights © Scenario Consulting Private Limited Purchase 6
  • 7. The out-take of these conversations > community > enablers Buzz Conversations Co-creation Evangelists Retention Engagement Community Insights Purchase Blogworks – Social Media Marketing Triads – version 1.1 1/7/2014 © Scenario Consulting Private Limited 7
  • 9. Working inside, should lead to results outside… 1/7/2014 © Scenario Consulting Private Limited 9
  • 10. Don’t you think? 1/7/2014 © Scenario Consulting Private Limited 10
  • 11. Social Media Marketing Triads Buzz Conversation s Legend Co-creation Enablers Engagement Out-take Desired outcome Evangelists Retention Community Insights Purchase Blogworks – Social Media Marketing Triads – version 1.1 1/7/2014 © Scenario Consulting Private Limited 11
  • 12. Marketing , simply as it was supposed to be 1/7/2014 © Scenario Consulting Private Limited 12
  • 13. Rajesh Lalwani Founder, Blogworks – strategic social media solutions New Delhi, India Rajesh.Lalwani@blogworks.in 1/7/2014 © Scenario Consulting Private Limited 13
  • 14. Thank You 1/7/2014 © Scenario Consulting Private Limited 14