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Interpersonal  & Group Behaviour A Presentation by Rajiv Bajaj
What is Behaviour ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Part I Interpersonal Behaviour
[object Object],[object Object]
[object Object],[object Object],[object Object]
A Closer Look At Behaviour ,[object Object],[object Object],[object Object],[object Object]
Communication “ Meanings are in people, not in words.”
[object Object],[object Object],[object Object]
[object Object],Sender Receiver Message Feedback Channel Perception Delivery Formulating Response Understanding
Barriers to Effective Communication ,[object Object],Noise Distractions Put downs Lack of interest Disability Discomfort  with the topic Distance Too many Questions Other people Time Language Cultural Differences
Perceptions & Attitudes… Their Impact on Communication
Perceptions ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],A classic example: Two salesmen of a shoe company visit a remote village and make the following observations: Salesman A – “There is absolutely no scope. No one wears shoes here !” Salesman B – “No one wears shoes here. There is tremendous scope !” Although the event or information base is the same, the inferences are quite different !
Attitudes ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object]
Transactional  Analysis
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],P A C
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Life Positions ,[object Object],[object Object],[object Object]
I’M OK, YOU’RE NOT OK One Up Position I’M NOT OK, YOU’RE NOT OK Hopeless Position I’M OK, YOU’RE OK Healthy Position I’M NOT OK, YOU’RE OK One Down Position
I’m OK – You’re OK ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
I’m Not OK – You’re OK ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
I’m OK – You’re Not OK ,[object Object],[object Object],[object Object],[object Object],[object Object]
I’m Not OK – You’re Not OK ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
The Three Transactions ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
The Johari Window
[object Object],[object Object]
(Arena) (Façade)
Desirable Behaviour: Be A Winner
Smile ,[object Object],[object Object],[object Object],[object Object],[object Object]
Show Respect ,[object Object],[object Object]
Kindness ,[object Object],[object Object],[object Object],[object Object]
Control Bad Feelings ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Responsibility ,[object Object],[object Object],[object Object],[object Object]
Mind Your Language ! ,[object Object],[object Object],[object Object]
Admit Mistakes ,[object Object],[object Object],[object Object],[object Object]
Avoid Arguments ,[object Object],[object Object],[object Object],[object Object]
Avoid Gossip ,[object Object],[object Object],[object Object],[object Object],[object Object]
Respect Privacy ,[object Object],[object Object],[object Object]
[object Object]
Refrain from Politics ! ,[object Object],[object Object]
Practice
Leave gender out of the equation ,[object Object],[object Object],[object Object]
Integrity ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Part II Group & Team Behaviour
[object Object],[object Object]
Why do people join a group? ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Tuckman's Group Development Theory ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object]
Goals / Objectives ,[object Object]
Working Together ,[object Object]
Roles ,[object Object],[object Object]
Leadership ,[object Object],[object Object]
Shared Values ,[object Object],[object Object]
Dependability ,[object Object]
Communication ,[object Object],[object Object],[object Object]
The Links in the Chain ,[object Object]
The Bad Apple ,[object Object]
Questions ?

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Interpersonal & Group Behaviour