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Rant & Rave's Presentation following their Finance Directors' Briefing on Customer Experience & Emotion
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Customer Engagement Raveolution - Justin Haines
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Customer Engagement Raveolution - Thomas Rebel
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Tales of good & bad customers by Merlin Stone
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Designed for Senior Executives, our Webinar, Customer Experience in the Contact Centre, looked at how you can overcome some of the most commonplace struggles by taking advantage of the vast amount of customer intelligence available to you. Expert speakers and industry peers shared their top tips and practical advice on how you can improve the Customer Experience and keep your frontline agents engaged - ultimately reducing customer effort and making life just that little bit easier for you!
Customer Experience in the Contact Centre - Nicola Collister
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This presentation explores customer experience focusing on the subject of customer emotion.
Financial services customers and their emotions
Financial services customers and their emotions
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From understanding the business benefits of emotional engagement to what key thought leaders see as its future, these slides are your handy intro to the subject. It also includes real examples (with the numbers) from brands looking to do things differently and the real words of people who are pushing the boundaries of emotional engagement.
What is Emotional Engagement Really About?
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yrotsduol
Rant & Rave's Presentation following their Finance Directors' Briefing on Customer Experience & Emotion
Rant & Rave - Finance Customer Experience
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Customer Engagement Raveolution - Justin Haines
Customer Engagement Raveolution - Justin Haines
Customer Engagement Raveolution - Justin Haines
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Customer Engagement Raveolution - Thomas Rebel
Customer Engagement Raveolution - Thomas Rebel
Customer Engagement Raveolution - Thomas Rebel
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Tales of good & bad customers by Merlin Stone
Tales of good and bad customers
Tales of good and bad customers
Rant & Rave
Designed for Senior Executives, our Webinar, Customer Experience in the Contact Centre, looked at how you can overcome some of the most commonplace struggles by taking advantage of the vast amount of customer intelligence available to you. Expert speakers and industry peers shared their top tips and practical advice on how you can improve the Customer Experience and keep your frontline agents engaged - ultimately reducing customer effort and making life just that little bit easier for you!
Customer Experience in the Contact Centre - Nicola Collister
Customer Experience in the Contact Centre - Nicola Collister
Rant & Rave
This presentation explores customer experience focusing on the subject of customer emotion.
Financial services customers and their emotions
Financial services customers and their emotions
Rant & Rave
From understanding the business benefits of emotional engagement to what key thought leaders see as its future, these slides are your handy intro to the subject. It also includes real examples (with the numbers) from brands looking to do things differently and the real words of people who are pushing the boundaries of emotional engagement.
What is Emotional Engagement Really About?
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Rant & Rave
This presentation covers 25 inspiring stories from around the world in 2015 that we believe can help organisations achieve their customer experience goals. Covering customer engagement innovations, employee empowerment success, customer insight improvements to customer advocacy enablement, this presentation will help inspire new ideas to transform brands.
How the world embraced customer experience in 2015: A visual journey to inspi...
How the world embraced customer experience in 2015: A visual journey to inspi...
Rant & Rave
Did you know that 'Jenga' is actually the Swahili word for 'build'? Or that the highest scoring word in scrabble is oxyphenbutazone? And Parker Brothers prints thirty times more Monopoly money every year than the United States prints real money? Okay, so board game trivia may not mean checkmate in the world of business, but there are some key customer experience lessons we can learn from our favourite games of yesteryear. Have a look at our 'Customer Experience Game Changer' infographic to see for yourself.
10 Game Changers for Customer Experience
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6 Top Tips For Employee Engagement in the Contact Centre
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Designed for Senior Executives, our Webinar, Customer Experience in the Contact Centre, looked at how you can overcome some of the most commonplace struggles by taking advantage of the vast amount of customer intelligence available to you. Expert speakers and industry peers shared their top tips and practical advice on how you can improve the Customer Experience and keep your frontline agents engaged - ultimately reducing customer effort and making life just that little bit easier for you!
Customer Experience in the Contact Centre - Yiannis Maos
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A presentation by Martin Hill-Wilson that focuses on how customer emotion can have an impact on customer experience in and around the Contact Centre.
Using customer emotion to learn and improve experience
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Customer Engagement Raveolution - Andrew Richards
Customer Engagement Raveolution - Andrew Richards
Customer Engagement Raveolution - Andrew Richards
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Customer Engagement Raveolution - Andrew Gallagher
Customer Engagement Raveolution - Andrew Gallagher
Customer Engagement Raveolution - Andrew Gallagher
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Customer Engagement Raveolution - Speaker Panel Discussion
Customer Engagement Raveolution - Panel Discussion
Customer Engagement Raveolution - Panel Discussion
Rant & Rave
Maria McCann at Customer Engagement Raveolution
Maria McCann - Customer Engagement Raveolution
Maria McCann - Customer Engagement Raveolution
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The Rant & Rave Platform lets you access both our Proactive Communication and Fast Feedback solutions in one neat package, helping to make life a little easier for you and your customers. Our Proactive Communication solution ensures your customers are always kept informed and engaged by sending them personalised, relevant messages throughout their journey. Whilst our Fast Feedback solution makes sharing feedback simple, fun and convenient for your customers. No lengthy surveys, tick box questionnaires or awkward market research calls – just the ability for them to tell you how they feel in their own words, in their own time and in the way that’s easiest for them.
The Rant & Rave Platform
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Rant & Rave
Here at Rant & Rave, we like to do things differently… We’re always on the lookout for brands with the same ethos as us – those who aren’t afraid to think outside the box and do things differently. So whether that’s already you or you’re looking for some inspiration, we’d love to be a part of your plans. Whether you’ve heard of us before or you don’t know us from Adam, here are 8 reasons why we’re not like every other Tom, Dick and Harry out there (and why we’ll be the perfect partner for you!)
The Raving Difference
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2014 presents businesses with both challenge and opportunity in equal measure. With competition rife and the rise of social media, consumers have never been more in control. Simply paying lip service to customer feedback is no longer enough, customers expect action and they expect it in real-time. The good news is those brands that embrace innovations in technology and turn Voice of the Customer theory into practice can forge a clear competitive advantage. Andrew and Dennis will discuss Papa John’s recent implementation of Rant & Rave and outline how they’re using the Voice of their Customers to take real-time inspired action, on their journey to becoming the nation’s favourite pizza brand.
Papa John's - Acting on our Rants & Raves one slice at a time - CEW 2014
Papa John's - Acting on our Rants & Raves one slice at a time - CEW 2014
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Join our latest Connector Corner webinar to discover how UiPath Integration Service revolutionizes API-centric automation in a 'Quote to Cash' process—and how that automation empowers businesses to accelerate revenue generation. A comprehensive demo will explore connecting systems, GenAI, and people, through powerful pre-built connectors designed to speed process cycle times. Speakers: James Dickson, Senior Software Engineer Charlie Greenberg, Host, Product Marketing Manager
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Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving. A report by Poten & Partners as part of the Hydrogen Asia 2024 Summit in Singapore. Copyright Poten & Partners 2024.
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
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Scaling API-first – The story of a global engineering organization Ian Reasor, Senior Computer Scientist - Adobe Radu Cotescu, Senior Computer Scientist - Adobe Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/
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Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the deployment of external web forms using Jotform for Bonterra Impact Management. This solution can be customized to your organization’s needs and deployed to support the common use cases below: - Intake and consent - Assessments - Surveys - Applications - Program registration Interested in deploying web form automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...
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Angeliki Cooney has spent over twenty years at the forefront of the life sciences industry, working out of Wynantskill, NY. She is highly regarded for her dedication to advancing the development and accessibility of innovative treatments for chronic diseases, rare disorders, and cancer. Her professional journey has centered on strategic consulting for biopharmaceutical companies, facilitating digital transformation, enhancing omnichannel engagement, and refining strategic commercial practices. Angeliki's innovative contributions include pioneering several software-as-a-service (SaaS) products for the life sciences sector, earning her three patents. As the Senior Vice President of Life Sciences at Avenga, Angeliki orchestrated the firm's strategic entry into the U.S. market. Avenga, a renowned digital engineering and consulting firm, partners with significant entities in the pharmaceutical and biotechnology fields. Her leadership was instrumental in expanding Avenga's client base and establishing its presence in the competitive U.S. market.
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Angeliki Cooney
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Dubai, known for its towering skyscrapers, luxurious lifestyle, and relentless pursuit of innovation, often finds itself in the global spotlight. However, amidst the glitz and glamour, the emirate faces its own set of challenges, including the occasional threat of flooding. In recent years, Dubai has experienced sporadic but significant floods, disrupting normalcy and posing unique challenges to its infrastructure. Among the critical nodes in this bustling metropolis is the Dubai International Airport, a vital hub connecting the world. This article delves into the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.
Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf
Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf
Orbitshub
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This presentation covers 25 inspiring stories from around the world in 2015 that we believe can help organisations achieve their customer experience goals. Covering customer engagement innovations, employee empowerment success, customer insight improvements to customer advocacy enablement, this presentation will help inspire new ideas to transform brands.
How the world embraced customer experience in 2015: A visual journey to inspi...
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Did you know that 'Jenga' is actually the Swahili word for 'build'? Or that the highest scoring word in scrabble is oxyphenbutazone? And Parker Brothers prints thirty times more Monopoly money every year than the United States prints real money? Okay, so board game trivia may not mean checkmate in the world of business, but there are some key customer experience lessons we can learn from our favourite games of yesteryear. Have a look at our 'Customer Experience Game Changer' infographic to see for yourself.
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Designed for Senior Executives, our Webinar, Customer Experience in the Contact Centre, looked at how you can overcome some of the most commonplace struggles by taking advantage of the vast amount of customer intelligence available to you. Expert speakers and industry peers shared their top tips and practical advice on how you can improve the Customer Experience and keep your frontline agents engaged - ultimately reducing customer effort and making life just that little bit easier for you!
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The Rant & Rave Platform lets you access both our Proactive Communication and Fast Feedback solutions in one neat package, helping to make life a little easier for you and your customers. Our Proactive Communication solution ensures your customers are always kept informed and engaged by sending them personalised, relevant messages throughout their journey. Whilst our Fast Feedback solution makes sharing feedback simple, fun and convenient for your customers. No lengthy surveys, tick box questionnaires or awkward market research calls – just the ability for them to tell you how they feel in their own words, in their own time and in the way that’s easiest for them.
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Here at Rant & Rave, we like to do things differently… We’re always on the lookout for brands with the same ethos as us – those who aren’t afraid to think outside the box and do things differently. So whether that’s already you or you’re looking for some inspiration, we’d love to be a part of your plans. Whether you’ve heard of us before or you don’t know us from Adam, here are 8 reasons why we’re not like every other Tom, Dick and Harry out there (and why we’ll be the perfect partner for you!)
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2014 presents businesses with both challenge and opportunity in equal measure. With competition rife and the rise of social media, consumers have never been more in control. Simply paying lip service to customer feedback is no longer enough, customers expect action and they expect it in real-time. The good news is those brands that embrace innovations in technology and turn Voice of the Customer theory into practice can forge a clear competitive advantage. Andrew and Dennis will discuss Papa John’s recent implementation of Rant & Rave and outline how they’re using the Voice of their Customers to take real-time inspired action, on their journey to becoming the nation’s favourite pizza brand.
Papa John's - Acting on our Rants & Raves one slice at a time - CEW 2014
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Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving. A report by Poten & Partners as part of the Hydrogen Asia 2024 Summit in Singapore. Copyright Poten & Partners 2024.
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Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the deployment of external web forms using Jotform for Bonterra Impact Management. This solution can be customized to your organization’s needs and deployed to support the common use cases below: - Intake and consent - Assessments - Surveys - Applications - Program registration Interested in deploying web form automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...
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Angeliki Cooney has spent over twenty years at the forefront of the life sciences industry, working out of Wynantskill, NY. She is highly regarded for her dedication to advancing the development and accessibility of innovative treatments for chronic diseases, rare disorders, and cancer. Her professional journey has centered on strategic consulting for biopharmaceutical companies, facilitating digital transformation, enhancing omnichannel engagement, and refining strategic commercial practices. Angeliki's innovative contributions include pioneering several software-as-a-service (SaaS) products for the life sciences sector, earning her three patents. As the Senior Vice President of Life Sciences at Avenga, Angeliki orchestrated the firm's strategic entry into the U.S. market. Avenga, a renowned digital engineering and consulting firm, partners with significant entities in the pharmaceutical and biotechnology fields. Her leadership was instrumental in expanding Avenga's client base and establishing its presence in the competitive U.S. market.
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Dubai, known for its towering skyscrapers, luxurious lifestyle, and relentless pursuit of innovation, often finds itself in the global spotlight. However, amidst the glitz and glamour, the emirate faces its own set of challenges, including the occasional threat of flooding. In recent years, Dubai has experienced sporadic but significant floods, disrupting normalcy and posing unique challenges to its infrastructure. Among the critical nodes in this bustling metropolis is the Dubai International Airport, a vital hub connecting the world. This article delves into the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.
Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf
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The CNIC Information System is a comprehensive database managed by the National Database and Registration Authority (NADRA) of Pakistan. It serves as the primary source of identification for Pakistani citizens and residents, containing vital information such as name, date of birth, address, and biometric data.
CNIC Information System with Pakdata Cf In Pakistan
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ICT role in 21st century education and its challenges
rafiqahmad00786416
💥 You’re lucky! We’ve found two different (lead) developers that are willing to share their valuable lessons learned about using UiPath Document Understanding! Based on recent implementations in appealing use cases at Partou and SPIE. Don’t expect fancy videos or slide decks, but real and practical experiences that will help you with your own implementations. 📕 Topics that will be addressed: • Training the ML-model by humans: do or don't? • Rule-based versus AI extractors • Tips for finding use cases • How to start 👨🏫👨💻 Speakers: o Dion Morskieft, RPA Product Owner @Partou o Jack Klein-Schiphorst, Automation Developer @Tacstone Technology
DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
UiPathCommunity
Keynote 2: APIs in 2030: The Risk of Technological Sleepwalk Paolo Malinverno, Growth Advisor - The Business of Technology Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
apidays
Following the popularity of “Cloud Revolution: Exploring the New Wave of Serverless Spatial Data,” we’re thrilled to announce this much-anticipated encore webinar. In this sequel, we’ll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you’re building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
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Safe Software
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Retrieval augmented generation (RAG) is the most popular style of large language model application to emerge from 2023. The most basic style of RAG works by vectorizing your data and injecting it into a vector database like Milvus for retrieval to augment the text output generated by an LLM. This is just the beginning. One of the ways that we can extend RAG, and extend AI, is through multilingual use cases. Typical RAG is done in English using embedding models that are trained in English. In this talk, we’ll explore how RAG could work in languages other than English. We’ll explore French, Chinese, and Polish.
Introduction to Multilingual Retrieval Augmented Generation (RAG)
Introduction to Multilingual Retrieval Augmented Generation (RAG)
Zilliz
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Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
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ICT role in 21st century education and its challenges
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Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
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Customer Engagement Raveolution - Dennis Fois
1.
2.
3.
Emotion?
4.
CHALLENGER BRANDS
5.
SAY MY NAME,
SAY MY NAME The rise of personalisation
6.
DIGITAL……..BEHAVIOUR
7.
CONTENT
8.
Me, My Selfie
and I
9.
A DIFFERENT PERSPECTIVE:
INSIDE OUT VS. OUTSIDE IN
10.
WHERE DO WE
START?
11.
12.
“AS WE LOOK
AHEAD IN TO THE NEXT CENTURY, LEADERS WILL BE THOSE WHO EMPOWER OTHERS.”
13.
Empower your customers
and employees
14.
What are you
hoping to achieve by looking back
15.
LET’S GET REAL...
REAL… change REAL… conversations REAL… creative REAL… time!
16.
Being proactive is
the foundation of the other successful habits
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