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Emotion?
CHALLENGER BRANDS
SAY MY NAME, SAY MY NAME 
The rise of personalisation
DIGITAL……..BEHAVIOUR
CONTENT
Me, My Selfie and I
A DIFFERENT PERSPECTIVE: 
INSIDE OUT VS. OUTSIDE IN
WHERE DO WE START?
“AS WE LOOK AHEAD 
IN TO THE NEXT CENTURY, 
LEADERS WILL BE THOSE 
WHO EMPOWER OTHERS.”
Empower your customers and employees
What are you hoping to achieve by looking back
LET’S GET REAL... 
REAL… change 
REAL… conversations 
REAL… creative 
REAL… time!
Being proactive is the foundation 
of the other successful habits
Customer Engagement Raveolution - Dennis Fois

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Customer Engagement Raveolution - Dennis Fois