2. INTRODUCTION
E-commerce means electronic commerce, is
trading in products or services using computer networks,
such as the Internet. Electronic commerce draws on
technologies such as mobile commerce, electronic funds
transfer, supply chain management, Internet marketing,
online transaction processing, electronic data interchange
(EDI), inventory management systems, and automated
data collection systems. Modern electronic commerce
typically uses the World Wide Web for at least one part of
the transaction’s life cycle, although it may also use other technologies
such as e-mail.
E-commerce is a modern term describing the
growing on-line economy. Since the Internet began, thousands of new
companies have come in to existence and are trading goods and services
electronically. The e-commerce business may be for products sold directly
to the consuming public or directly to other businesses.E-commerce is
conducted with low overhead and in most Cases without even
storefronts.Electronic business is any information system or
application.That empower business processes.Today this is mostly done
with web technologies.
4. CONTENT
Electroniccommerce or e-commerce refers to a wide range of
onlinebusiness activities for productsand services. It also pertains
to “any form of business transaction in which the parties interact
electronicallyrather than by physical exchanges or direct physical
contact.”
E-commerce is usually associated with buying
and selling over the Internet, or conductingany transaction
involving the transfer of ownership or rights to use goods or
services through a computer-mediatednetwork. Though popular,
this definition is not comprehensive enough to capturerecent
developments in this new and revolutionarybusiness phenomenon.
A more complete definition is: E-commerce is the use of electronic
communications and digital information processing technology in
business transactionsto create, transform, and redefine
relationshipsfor value creation between or among organizations,
and between organizations and individuals.
Types of E-commerce
The major different kinds of e-commerce are:
business-to-business (B2B); business-to-consumer (B2C);
business-to-government (B2G); consumer-to-consumer (C2C);
and mobile commerce (mcommerce).
B2B e-commerce is simply defined as e-commerce
between companies. This is the type of e-commerce that deals with
relationships between and among businesses. About 80% of e-commerce
is of this type, and most experts predict that B2B e-commerce will
5. continue to grow faster than the B2C segment. The B2B market has two
primary components: e-frastructure and e-markets.
Business-to-consumer e-commerce, or commerce
between companies and consumers, involves customers gathering
information; purchasing physical goods (i.e., tangibles such as books or
consumer products) or information goods (or goods of electronic material
or digitized content, such as software, or e-books); and, for information
goods, receiving products over an electronic network.
Business-to-government e-commerce or
B2G is generally defined as commerce between companies and the public
sector. It refers to the use of the Internet for public procurement, licensing
procedures, and other governmentrelated operations. This kind of e-
commerce has two features: first, the public sector assumes a pilot/leading
role in establishing e-commerce; and second, it is assumed that the public
sector has the greatest need for making its procurement system more
effective.
Consumer-to-consumer e-commerce or C2C is
simply commerce between private individuals or consumers.This type of
e-commerce is characterized by the growth of electronic marketplaces and
online auctions, particularly in vertical industries where firms/businesses
can bid for what they want from among multiple suppliers.16 It perhaps
has the greatest potential for developing new markets.
M-commerce (mobile commerce) is the buying and
selling of goods and services through wireless technology-i.e.,handheld
devices such as cellular telephones and personal digital assistants (PDAs).
Japan is seen as a global leader in m-commerce. As content delivery over
wireless devices becomes faster, more secure, and scalable, some believe
that mcommerce will surpass wireline e-commerce as the method of
choice for digital commerce transactions. This may well be true for the
Asia-Pacific where there are more mobile phone users than there are
Internet users.
6. Features of e-commerce
1. Ubiquity
2. Global Reach
3. Universal Standards
4. Richness
5. Interactivity
6. Information Density
7. Personalization/Customization
The Advantages
1. Cost Effective
The entirefinancialtransactionswilleventually becomeelectronic, so
sooner conversion is going to be lower on cost. It makes every transaction
through e-commercepayment a lot cheaper.
2. Higher Margin
E-commercealso enables us to move better with higher marginfor more
businesssafety. Higher marginalso meansbusiness with more controlas
well as flexibility. You canalso save timefrom the e-commerce.
7. 3. Better Productivity
Productivityheremeansproductivityfor both companiesand customers.
People like to find answers online becauseit is faster and cheaper, and it
costs a lot cheaper expense as well for thecompany.
4. Quick Comparison
E-commercealso enables you to comparepriceamong severalproviders.
In the end, it leads you to smart shopping. Peoplecan save more money
while they shop.
5. Economy Benefit
E-commerceallows us to make transactionwithoutanyneeds on stores,
infrastructureinvestment, and other commonthingswe find. Companies
only need well built websiteand customer service.
The Disadvantages
1. Security
Customersneed to be confident and trust the provider of payment
method. Sometimes, wecan be tricked. Examineonintegrityand
reputationofthe web stores beforeyou decideto buy.
2. Scalability of System
A companydefinitelyneeds a well developed websiteto support
numbersof customersat a time. If your web destination isnot well
enough, you better forget it.
3. Integrity on Data and System
Customersneed secure accessall the time. In additiontoit, protection
to data is also essential. Unless thetransactioncanprovideit, we should
refuse for e-commerce.
4. Products People
People who prefer and focuson product will not buy online. They will
want to feel, try, and sit on their new couch and bed.
5. Customer Service and Relation Problem
They sometimesforget how essential to build loyal relationship with
customers. Without loyaltyfrom customers, theywill not survive the
business.
8. Conclusion
Daily growing of Internet technologies presents
complicated opportunities and challenges to organizations and
guiding them to develop new managerial roles and practices.
Academic researchers and business associations worldwide,
conducted several studies, which emphasized on clarifying
managers’ skills and competences, but there isn’t an overall
outlook on today’s requirements for e-commerce management.
Different companies have different points of view on what the
e-commerce manager’s roles and functions are. Some businesses
believe that e-commerce management includes marketing
functions; others dedicate it to IT functions or web design and
web development. In fact, e-commerce managers are in charge
of all related aspects of their business, from financial perspective
to website maintenance. Moreover, managerial decisions play a
substantial role in organization’s performance efficiency and
competitiveness in the irregular electronic era. So it is crucial
for business owners to be aware of latest e-skills to get their
business started successfully or either to help it develop. This
paper studies why and how e-commerce managers are trained to
deploy IT infrastructures for their business achievements.
Particularly, as e-commerce introduces new ways to
international business in which even small firms can operate as
global rivals, this article aimed to have a brief overview about
e-commerce management and e-skill training in current
business.
Reference: E-commerce- s. pankaj
https://www.google.co.in