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A Lot of Confusion Remains The 2011 State of Community Management

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A Lot of Confusion Remains 1.  It’s a relatively new market, growing quickly with lots of new participants which makes qualified information even harder to find 2.  Many organizations are using the term social business which is good but can also mean different things to different vendors 3.  There is both legitimate and unfounded hype @TheCR @rhappe #SOCM2011

Publicado en: Tecnología, Empresariales
  • Here is the audio archive of our presentation of this with The Social Customer, Dan Brostek of Aetna, and Cindy Meltzer of Isis Parenting: http://thesocialcustomer.com/37524/audio-archive-2011-state-community-management-report
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