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THE FUTURE OF COLLABORATION NEEDS YOUR HELP (MICROSOFT 365 COLLABORATION CONFERENCE)

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New technologies are changing the way people work with each other, their organization’s partners, and their customers. Employee expectations have grown and are being met by innovation that delivers greater accessibility, lower costs, and faster results. The catch? Organizations and employees need to understand, adopt, and use these technologies or risk being outpaced by new competitors or changes in the marketplace.

Join Richard Harbridge in an insightful discussion as he explores why collaboration can be challenging in organizations today, what we can do about it together.

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THE FUTURE OF COLLABORATION NEEDS YOUR HELP (MICROSOFT 365 COLLABORATION CONFERENCE)

  1. 1. 2021 In-Person Events: M365Conf.comSPRING: Orlando, FL June 8–10, 2021 FALL: Las Vegas, NV Dec 7–9, 2021 Powered by MICROSOFT 365 COLLABORATION CONFERENCE VIRTUAL EVENT THE FUTURE OF COLLABORATION NEEDS YOUR HELP Richard Harbridge Chief Technology Officer @RHarbridge or Richard@2toLead.com
  2. 2. @RHarbridge RICHARD HARBRIDGE My twitter is @RHarbridge, I’m super friendly & I am proud to work at 2toLead. CTO & MVP | SPEAKER & AUTHOR | SUPER FRIENDLY
  3. 3. THEFUTUREOFCOLLABORATION NEEDSYOURHELP… Why? Why Why is technology changing? are we collaborating more?
  4. 4. TECHNOLOGY IS CHANGING HOW WE WORK… “Good, bad or indifferent, if you are not investing in new technology, you are going to be left behind.” - Philip Green
  5. 5. ANYWHERE… When workers are distributed, synchronous communication becomes more difficult. We need to get more comfortable with asynchronous communication.
  6. 6. ANYTIME… A recent survey found that 75% of people have experienced burnout at work with 40% saying they’ve felt it during the pandemic specifically. Blurred boundaries 40% of people report work disrupts personal/family time at least weekly
  7. 7. ON ANY DEVICE… Working from a mobile device is expected by employees today. With more emphasis the productivity gap. 1B+ Downloads of MSFT Apps (on just Android).
  8. 8. WITH MORE PEOPLE… We work with more people on a day-to-day basis today than ever before. This continues to accelerate, especially during COVID times when remote work is more critical. 60% of employees report working with 10 or more people on a day-to-day basis. Half of these employees work with more than 20.
  9. 9. AND MORE FREQUENTLY… People spend 80% of their time collaborating. However, 44% of meeting time is seen as unproductive. There are stark differences between effective and ineffective collaboration. Collaboration overload People spend 80% of their time collaborating, find 44% of meeting time unproductive
  10. 10. INSIDE & OUTSIDE OF THE ORGANIZATION… We also work with contractors, customers or partners more. Collaborating with external parties is accelerating as are expectations around collaboration.
  11. 11. WE NEED MORE FOCUS TIME… Setting aside regular blocks of time to focus on challenging work can have massive benefits. However, only 32% of knowledge workers set aside time daily for deep, focused work. Continuous interruptions People switch tasks every 40 seconds, take 25+ minutes to refocus after interruptions
  12. 12. BUT WITH A LIMITED NETWORK… 42% of IWs rarely meet new people at their company; when they do meet new people, it’s most often through a formal or informal company event. Managers rarely make those connections. Limited network 42% of IWs rarely meet new people at their company, managers rarely make those connections
  13. 13. WHILE CAPTURING & SHARING MORE… Employees may see the extra work of sharing as a “tax” and balk at the extremely high level of transparency necessary for an organization to thrive.
  14. 14. ARE YOU READY FOR TODAY’S DEMANDS? What about tomorrows demands? Are you ready for those?
  15. 15. CATCH UP AND DON’T FALL BEHIND… It will be more and more challenging to meet expectations on legacy technology. We don’t need old solutions and technology we need modern technology for modern collaboration.
  16. 16. TECHNOLOGY IS CHANGING HOW WE WORK… Why is work changing? That change is being driven by changes in our industry, innovations in technology, and our organization’s ability to meet today’s difficult demands.
  17. 17. THEFUTUREOFCOLLABORATION NEEDSYOURHELP… Why Why Why Not? aren’t we adopting it? isn’t collaboration easier?
  18. 18. HOW IS OUR WORK CHANGING? “To improve is to change; to be perfect is to change often.” - Winston Churchill
  19. 19. CHANGE DOESN’T HAPPEN ON ITS OWN… We need to improve digital excellence and digital collaboration. However, even when people have the tools, vision, and an understanding of the risks they often will struggle to change.
  20. 20. CHANGING HOW WE WORK TAKES TIME… Your success is measured by long term sustained user adoption and a continuous reduction of bad collaboration behaviors.
  21. 21. CLOUD SERVICES ARE IN CONSTANT CHANGE… Just as your organization, users and digital patterns of work should be to remain competitive.
  22. 22. DEPLOYMENT ALONE ISN’T ENOUGH… Proper deployment is CRITICAL to success, but it’s not enough on its own. Lack of expertise is still the most consistent cited issue in organizations for improving collaboration.
  23. 23. WE ALL BENEFIT WHEN MORE OF US USE… The more people use the platform the more value the technology provides. Think of how many aspects of Microsoft 365 get smarter and better the more we all use it.
  24. 24. MICROSOFT 365 HAS RICH ANALYTICS… This is core for technical teams to take leadership on. It is our responsibility to help drive intelligent digital excellence and changes in digital patterns in our organizations.
  25. 25. MICROSOFT 365 HAS RICH ANALYTICS… This is core for technical teams to take leadership on. It is our responsibility to help drive intelligent digital excellence and changes in digital patterns in our organizations.
  26. 26. MICROSOFT 365 HAS RICH ANALYTICS… This is core for technical teams to take leadership on. It is our responsibility to help drive intelligent digital excellence and changes in digital patterns in our organizations.
  27. 27. MICROSOFT 365 HAS RICH ANALYTICS… This is core for technical teams to take leadership on. It is our responsibility to help drive intelligent digital excellence and changes in digital patterns in our organizations.
  28. 28. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience. MyAnalytics Workplace Analytics Aggregate insights on how your company works Show how collaboration impacts business outcomes Drive culture change with data and flexible analysis Personal, productivity insights in Microsoft 365 Improve focus, wellbeing, network and collaboration Work smarter in the flow of your work
  29. 29. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  30. 30. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  31. 31. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  32. 32. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  33. 33. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  34. 34. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  35. 35. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  36. 36. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  37. 37. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  38. 38. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  39. 39. MICROSOFT 365 HAS RICH ANALYTICS… End users can leverage MyAnalytics & organization leaders can leverage Workplace Analytics. What’s more Insights intelligently brings these to users in the Teams Experience.
  40. 40. LEARN FROM HOW YOU WORK… By leveraging insights from MyAnalytics you can also learn more about your meeting habits. How many calendar invitations do you send last minute? How many do you accept?
  41. 41. LEARN FROM HOW YOU WORK… By leveraging insights from Workplace Analytics you can drive key changes in the organization based on industry best practices and approaches based on rich insight in your org.
  42. 42. ORG INSIGHTS ARE CRITICAL RIGHT NOW… Understand and action insights on how people collaborate and spend their time. Shift from a digital reactive organizational model to a pro-active and empowering one.
  43. 43. ORG INSIGHTS ARE CRITICAL RIGHT NOW… Understand and action insights on how people collaborate and spend their time. Shift from a digital reactive organizational model to a pro-active and empowering one.
  44. 44. UPLOAD ORGANIZATIONAL DATA… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data. Without Organizational Data…
  45. 45. UPLOAD ORGANIZATIONAL DATA… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data. With Organizational Data!
  46. 46. UPLOAD ORGANIZATIONAL DATA… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data. With Organizational Data!
  47. 47. UPLOAD ORGANIZATIONAL DATA… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data.
  48. 48. UPLOAD ORGANIZATIONAL DATA… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data.
  49. 49. UPLOAD ORGANIZATIONAL DATA… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data. To view a list of the top 500 values for an attribute and other details about it, select the attribute's name in the list. For example, the following graphic shows the top values and details for Region.
  50. 50. WHAT ORG DATA MIGHT INCLUDE… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data.
  51. 51. WHAT ORG DATA MIGHT INCLUDE… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data.
  52. 52. WHAT ORG DATA MIGHT INCLUDE… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data.
  53. 53. WHAT ORG DATA MIGHT INCLUDE… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data.
  54. 54. WHAT ORG DATA MIGHT INCLUDE… Organizational data is information about employees that your company provides to Workplace Analytics through uploads of organizational (HR) data.
  55. 55. THE POWER OF A PLANNED APPROACH… As a first pass digging into this data and building out advanced reports and analysis is extremely valuable and often extremely actionable.
  56. 56. THE POWER OF A PLANNED APPROACH … The actual actioning of your improvement plans, nudge plans or more has tooling built in and you can use the measures to track impact easily.
  57. 57. THE POWER OF A PLANNED APPROACH … The actual actioning of your improvement plans, nudge plans or more has tooling built in and you can use the measures to track impact easily.
  58. 58. THE POWER OF A PLANNED APPROACH … The actual actioning of your improvement plans, nudge plans or more has tooling built in and you can use the measures to track impact easily.
  59. 59. HOW IS OUR WORK CHANGING? Do you work the same way? Are you keeping up with the technology and better ways of collaborating? Are your peers and org? Why not?
  60. 60. THEFUTUREOFCOLLABORATION NEEDSYOURHELP… Why Why Why Not aren’t you adopting it now? isn’t it easier now? Now?
  61. 61. WE NEED BETTER ADOPTION… “What we find is that if you have a goal that is very, very far out, and you approach it in little steps, you start to get there faster.” - Mae Jemison
  62. 62. @RHARBRIDGE WHAT ELSE CAN I (AS ONE PERSON) DO? It can be really hard to find ‘actionable’ ideas or things you can do…
  63. 63. While we certainly made things better to improve collaboration it takes more… REMEMBERTHIS?HOWWE CONDUCTMEETINGS…
  64. 64. The way we manage meetings, the way we collaborate in meetings has always been something that we could improve and now we must improve it.
  65. 65. This new form of meetings can be better than the way they worked in the past. This can compliment in person meetings and isn’t just for remote meetings.
  66. 66. BEFORE THE MEETING EVEN STARTS… We now use meeting polls more regularly or advanced scheduling support between Outlook and Find Time features that auto suggest intuitively the best dates/times.
  67. 67. DIAL IN IS NOT THE DEFAULT NOW… While it’s your backup or emergency for a growing majority of users they have transitioned to desktop, laptop or mobile meeting experiences where dial in is only used in certain circumstances.
  68. 68. HOW WILL YOU BE PRESENT TODAY? Let’s start with the core of a meeting experience. You attend a meeting. When you join you need to decide whether this will be a video supported call or not.
  69. 69. IF YOU AREN’T TALKING USE MUTE… While it can be painful learning to remember to unmute yourself it is a lot better than distracting others with breathing, typing, movement or background noise. It’s okay to mute someone! Just @mention them and let them know.
  70. 70. RECOGNIZE & USE RAISED HANDS… One of the most challenging things in virtual meetings is interrupting or acknowledging you have something to say. Even if you write it in the side discussion it can be useful to action it. Especially Useful In Larger Meetings
  71. 71. VISUAL NOTE TAKING IS IMPORTANT… When conducting any meeting there should never be a blank screen (if it’s not about eye contact). Use PowerPoint, OneNote, Word, or an open Email. Take notes as people talk and facilitate. When running meetings - Share notes - Take notes interactively
  72. 72. VISUAL NOTE TAKING IS IMPORTANT… Shared notes are even better so everyone can add to them interactively as the meeting proceeds instead of just a facilitator.
  73. 73. WHERE DO MEETING NOTES GO? You have two approaches for taking and managing meeting notes OneNote or Notes/Wiki (beyond email or structured word docs and other more formal/informal methods).
  74. 74. USE THAT MESSAGING SPACE… Anytime someone mentions a resource or something try and create a quick link for everyone on the call. These really help others find things that are being discussed and encourages Q&A. Don’t underestimate the value of simple reactions. They can acknowledge and communicate a lot with very little effort. As an example Miguel during a discussion asked to be a search curator for our Microsoft 365 tenant. By thumbing this up he saw a notification which acted as a marked as read/agreed acknowledgement from me at the time.
  75. 75. SOMETIMES CAPTIONS HELP… Even if you aren’t recording you can use them (they are deleted after). This is extremely useful for those who are in noisy environments or who don’t have audio privacy.
  76. 76. FOCUS & ZOOM TO SAVE YOUR EYES… You can ‘zoom’ or “focus on” the content and remove the video/indicator bar at the bottom.
  77. 77. ASK & RECORD AS MUCH AS POSSIBLE… There is no risk if you agreed to record it since most teams are private and even 1:1 calls when recorded are only for the individuals who took part. This can be extremely useful in the future.
  78. 78. TIME SHIFTING IS VALUABLE… Take advantage of watching recordings at faster speeds, skipping content not relevant to you, or using the transcript to navigate and save yourself time on many meetings you missed.
  79. 79. THE POWER OF A LINK OR @MENTION… When you send out resources or information after a meeting you can do this in Teams with @mentions and more – and that works in Outlook emails as well.
  80. 80. BROADER SHARING OF RESOURCES… When you send out resources or information after a meeting you can store it in more broadly accessible places and then share it across various Teams to help more people be aware.
  81. 81. BROADER QUESTIONS & ANSWERS… Yammer Amplification Q&As New Connections While Microsoft Teams can be great often you may have questions or want to broadcast more broadly. This is where Yammer can come into play and really help.
  82. 82. TRY NARRATING YOUR WORK… Sometimes the most value social can provide is visibility and connection.
  83. 83. IF SOMEONE ASKS YOU A QUESTION… What if you answered via Yammer? What if you answered with a search Q&A? We let employees submit Q&As and bookmarks for search consideration – you should too!
  84. 84. CO-AUTHORING & EDITING TOGETHER… Get used to working with that auto save button on in the top left and know that it’s okay to work on files together. This can save a ton of time collating and consolidating.
  85. 85. LEARN FROM HOW YOU WORK… By leveraging insights from MyAnalytics you can also learn more about your meeting habits. How many calendar invitations do you send last minute? How many do you accept?
  86. 86. WE CAN BETTER TACKLE ADOPTION… Not only with the organization leading but even individual users leading their digital improvement and excellence via tooling like MyAnalytics and Insights.
  87. 87. 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% Self-learning is largely ineffective, but currently part of learning process for many Learning via Co-Workers is among the most effective and most used methods These methods are under- utilized (low usage, but have high effectiveness) Percent Using Learning Method vs. Helpfulness COACH OTHERS & FIND CHAMPIONS… Learning via Co-Workers is the most effective and most used method for learning.
  88. 88. ADOPTION & CONTINUAL CHANGE… In order for users to improve their digital skills and technology use we need them to embrace and commit to change, continuously. It’s about more than training. 1 3 Drive Interest/Awareness Guide Understanding Realize Value 2
  89. 89. PLANNING FOR ADOPTION… We need to be more tactical and granular to drive meaningful commitment. Plan and execute adoption campaigns! http://Office365Campaigns.com
  90. 90. “SO WHAT” OR CONTEXT MATTERS A LOT… Throughout the demo ask – “So what” – why is this important? This makes a huge difference.
  91. 91. WE NEED BETTER ADOPTION… There is no secret sauce. Change and adoption takes planning, and continuous effort and investment (at an organizational level and a personal level). So why not start now?
  92. 92. Thank You! Sponsors&YouForMakingThisPossible… 200+AwesomePresentationsAt.. Slideshare.Net/RHarbridge 600+PagesOfWhitepapersAt.. 2toLead.com/Whitepapers WhenToUseWhat.com Office365Intranets.com Office365Metrics.com Office365Campaigns.com Office365Extranets.com Office365Resources.com Message Me On LinkedIn or Email Richard@2toLead.com CTO & MVP | SPEAKER & AUTHOR | SUPER FRIENDLY Let’s connect and find ways to do more and work together.

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