Cloud based ERP/ CRM solution for SMEs

1. CONCIERGE MANAGEMENT SYSTEM
-A CASE STUDY-
OVERVIEW
Les Concierges is a multinational, multi work force centered service provider, managing services
at hundreds of worksites either through its flagship service: the Employee Concierge desk
program; through its one of a kind quintessential managed reception services program; aptly
named “Ms.MoneyPenny”; or through its “Admingenie” service, which serves as the one point
administration help desk at multi sites.
Les Concierges is known for its entrepreneurial & leadership positions in each of its service
verticals, having been the pioneer of creating such interventions, globally, for the first time.
REQUIREMENTS & CHALLENGE
As mentioned above Les Concierges has its Employee Concierge desks across numerous MNCs
and offices in India as well as other countries. As part of this huge setup across MNCs, Les
Concierges had to setup collaboration with various agents across these cities and be in constant
communication with them. The main challenge here after setting up these collaborations with
the MNCs as well the agents. This included:

The MNCs & Les Concierges

The Employees & Les Concierges

The Agents & Les Concierges

The Desk Executives and all internal communications.
These levels of communication included a lot of paper work and bureaucracy, which ultimately
was affecting the process times for the ever increasing number of clients being added to the
company.
SOLUTION
The Roars Concierge System provided a perfect solution for Les Concierge & its Clients. It
allowed the business to monitor and control every operation and have a centralized control
Roars Technologies Pvt. Ltd | Case Study | www.roarsinc.com
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2. CONCIERGE MANAGEMENT SYSTEM
-A CASE STUDYover the system. This system was designed to be optimized so it can grow as the business grew.
The solution improved services and staff communication for corporate Concierge Services
creating orderliness and accuracy throughout the entire concierge process. It allowed Desk
Executives, Vendors and other departments to share consistent, accurate information with
Users or other members in real time thus breaking all communication barriers. Users could
track their requests made, and every staff member was able to give them the correct status
immediately. Roars Concierge system was beneficial and productive for Les Concierges.
FEATURES
 Synchronized Multi- service Manager
With this software Les Concierge was able to manage the 999 services included in their
portfolio across various categories. The system not only was able to provide these
services but also could manage those services simultaneously to all the customers with
quality. The system offered multiple agents tracking for a single service and provided
the employees i.e. the end user with the best results with constant updates.
 Ongoing Service Notifications
With this feature in the system we get notification about every activity that is taking
place till the completion of the task. These notifications not only go to the user but also
to the agent and the admin.
 Account Maintenance Manager
This system helps you to keep a track of all the transactions that take place throughout
the process. Thus you don’t need to take much tension about the accounts; you can
easily track your accounts with this particular system only.
Roars Technologies Pvt. Ltd | Case Study | www.roarsinc.com
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3. CONCIERGE MANAGEMENT SYSTEM
-A CASE STUDY
Automatic Processing
This system was designed in such a way that ones the user logged in a request it
directly got assigned to the particular agent defined in the system. The Admin doesn’t
have to again and again assign the task to different agents; it automatically gets
assigned to different agents as per the flow.
SAMPLE SCREENS
-Online System-
Roars Technologies Pvt. Ltd | Case Study | www.roarsinc.com
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4. CONCIERGE MANAGEMENT SYSTEM
-A CASE STUDY-
Roars Technologies Pvt. Ltd | Case Study | www.roarsinc.com
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5. CONCIERGE MANAGEMENT SYSTEM
-A CASE STUDY-Mobile System-
Roars Technologies Pvt. Ltd | Case Study | www.roarsinc.com
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