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Stage 2. The Gathering Find the pain the customer wants to get away from and the pleasure they want to move towards. ,[object Object],Copyright 2010 | Ripple Effect Systems Ltd  1 M302
Be interested, not interesting ,[object Object],[object Object],[object Object]
Open and closed questions ,[object Object],[object Object],[object Object]
The statement question ,[object Object],[object Object]
The magic formula ,[object Object]
Focusing questions ,[object Object],[object Object],[object Object]
Mistakes with questions ,[object Object],[object Object],[object Object],[object Object]
The YARD method ,[object Object],[object Object],[object Object]
Yes tags and no tags ,[object Object],[object Object]
Things to remember ,[object Object],[object Object],[object Object],[object Object]
Ripple review ,[object Object],[object Object],[object Object]

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M302 pt the_gathering_ppt

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