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Chat roulette for User Research
Future Realtime User Research
Reto Lämmler • UXCampEurope 2016
@rlaemmler @testingtime
• Co-Founder & CEO TestingTime.com
• MAS Human Computer Interaction Design
• VP Product Management at Doodle.com
About me
...
Let‘s look at the present.
Before going into the future.
A typical User Test
Prepare, Conduct, Analyse
My Usability Test
+41 76 123 45 67
+41 76 123 45 67
+41 76 123 45 67
+41 76 123 45 67
+41 76 123 45 67
me@email.com
Preparation
2 days
Execution
1 day
Report
1 day
4 days
Do it all yourself
End-to-end User Test
Preparation
1 day
Execution
1 day
Report
1 day
3 days
Outsource test user recruitment
And do the rest yourself
4 Stunden
Realtime User Research
By using a chat roulette type of app
Test now Order test users
Age: any
Gender: any
Country: any
Start session
Language: German
657 test users online
Age: any
Gender: any
Country: any
Start session
Language: German
657 test users online
any
female
male
other
Age: any
Gender: female
Country: any
Start session
Language: German
332 test users online
Age: any
Gender: female
Country: any
Start session
Language: German
332 test users online
any
Switzerland
Germany
Austria
Age: any
Gender: female
Country: Germany
Start session
Language: German
204 test users online
Age: any
Gender: female
Country: Germany
Start session
Language: German
657 test users online
Finish session
Skip to next >>
Sarah Toll
31, female, Doctor
Frankfurt
Chat with Sarah
Recording session
+
0:34
Finish session
Skip to next >>
Anna Volker
28, female, Musician
Hamburg
Chat with Anna
Recording session
+
Please open:
ww...
Finish session
Skip to next >>
Anna Volker
28, female, Musician
Hamburg
Chat with Anna
Recording session
Please open:
www....
Age: any
Gender: female
Country: Germany
Start session
Language: German
204 test users online
Anna Volker
28, female, Musi...
Vorbereitung
1 Stunde
Durchführung
2 Stunden
Report
1 Stunde
4 Stunden
Time to run a user test
By using TestingTime NOW
USPs
• Talk as long as necessary. Pay by the minute.
• Audio, video, chat and screensharing. No installation.
• Sessions a...
Type of usage
• Interviews
• Remote User Testing
• International User Testing
• Virtual Guerilla Testing
How would you use it?
How much would you
pay per minute?
We recruit test users.
www.testingtime.com
@rlaemmler @testingtime
Chat roulette for user research
Chat roulette for user research
Chat roulette for user research
Chat roulette for user research
Chat roulette for user research
Chat roulette for user research
Chat roulette for user research
Chat roulette for user research
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Chat roulette for user research

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The future of user research is realtime. This presentation show cases a user research tool based on the chat roulette concept.

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Chat roulette for user research

  1. 1. Chat roulette for User Research Future Realtime User Research Reto Lämmler • UXCampEurope 2016 @rlaemmler @testingtime
  2. 2. • Co-Founder & CEO TestingTime.com • MAS Human Computer Interaction Design • VP Product Management at Doodle.com About me Every product should put a smile on your face.
  3. 3. Let‘s look at the present. Before going into the future.
  4. 4. A typical User Test Prepare, Conduct, Analyse
  5. 5. My Usability Test
  6. 6. +41 76 123 45 67 +41 76 123 45 67 +41 76 123 45 67 +41 76 123 45 67 +41 76 123 45 67 me@email.com
  7. 7. Preparation 2 days Execution 1 day Report 1 day 4 days Do it all yourself End-to-end User Test
  8. 8. Preparation 1 day Execution 1 day Report 1 day 3 days Outsource test user recruitment And do the rest yourself
  9. 9. 4 Stunden Realtime User Research By using a chat roulette type of app
  10. 10. Test now Order test users
  11. 11. Age: any Gender: any Country: any Start session Language: German 657 test users online
  12. 12. Age: any Gender: any Country: any Start session Language: German 657 test users online any female male other
  13. 13. Age: any Gender: female Country: any Start session Language: German 332 test users online
  14. 14. Age: any Gender: female Country: any Start session Language: German 332 test users online any Switzerland Germany Austria
  15. 15. Age: any Gender: female Country: Germany Start session Language: German 204 test users online
  16. 16. Age: any Gender: female Country: Germany Start session Language: German 657 test users online
  17. 17. Finish session Skip to next >> Sarah Toll 31, female, Doctor Frankfurt Chat with Sarah Recording session + 0:34
  18. 18. Finish session Skip to next >> Anna Volker 28, female, Musician Hamburg Chat with Anna Recording session + Please open: www.invision.com/xyz 2:23
  19. 19. Finish session Skip to next >> Anna Volker 28, female, Musician Hamburg Chat with Anna Recording session Please open: www.invision.com/xyz + 12:38
  20. 20. Age: any Gender: female Country: Germany Start session Language: German 204 test users online Anna Volker 28, female, Musician, Hamburg You just finished your session with Anna! Rating: https://www.testingtime.com/s433ddss Copy link Share and replay your session with following link: Next session Duration: 16:38
  21. 21. Vorbereitung 1 Stunde Durchführung 2 Stunden Report 1 Stunde 4 Stunden Time to run a user test By using TestingTime NOW
  22. 22. USPs • Talk as long as necessary. Pay by the minute. • Audio, video, chat and screensharing. No installation. • Sessions are recorded in the cloud for later replay.
  23. 23. Type of usage • Interviews • Remote User Testing • International User Testing • Virtual Guerilla Testing
  24. 24. How would you use it?
  25. 25. How much would you pay per minute?
  26. 26. We recruit test users. www.testingtime.com @rlaemmler @testingtime

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