1. IT Development Effectiveness IT Management Effectiveness IT Operational Effectiveness Phase III – IT Quality (TQM/IS) Strategic Data & Technology Platform Strategic Development Capability Core Application Architecture & Implementation Plan IT/Business Partnership & Education Plan Phase II – IT Plan Positioning Core Competence Management “ Where We Need to Go” “ What We Need to Get There, and When We Need It” “ How We Will Get There” Phase I – IT Strategy

20. Physical Network SNA APPN Common Transport Semantics Presentation Services Data Access Services Applications and Development Tools OpenDoc & VisualAge Application Services TCP/IP OSI NETBIOS IPX Object Mgmt. Services Multimedia P-to-P Print/View User Interface Files Transaction Monitor Workflow Manager Mail Communication Services Conver-sational Model Communication Services Object Manager SOM/DSOM Directory X.500 WAN Channel Emerging LAN Database Digital Library Security Kerberos Time Transaction Manager CICS Remote Procedure Call Messaging Queuing MPI

21. New information systems Transaction and messaging middleware Development tools Access and analysis tools Decision Support Systems On-Line complex processing systems Transaction processing systems Data-access interfaces Data transformation products Data Managers: RDBMS’s, multidimensional databases Metadata catalog Enterprise data Legacy databases External data sources

22. CONFIGURATION MANAGEMENT CONFIGURATION COMPARISON GUIDES, PROMPTS & SCRIPTING LEAD/CALL ROUTER ACTIVITIES MANAGEMENT GLOBAL UPDATE CONTRACT MANAGEMENT LIST MERGE/PURGE ACCOUNT PROFILE MAIL/FAX MERGE ACCOUNT CREATION REPORT., ANALYSIS & METRICS MGMT. PROSPECTING MESSAGING NEGOTIATION DOCUMENT PROCESSOR ORDER ENTRY SECURITY FOLLOW UP DATA ENTRY SALES TRACKING RECORD LINKS PRODUCT LITERATURE SEARCHING CUSTOMER SEGMENTATION BROWSING CHANGE MANAGEMENT PRODUCT COMPARISON DELAYED TASKS EXPERTS INTELLIGENT ADAPTATION AD-HOC QUERIES METRICS MANAGEMENT ASSET MANAGEMENT LEAD/CALL ROUTER LICENSE MANAGEMENT CUSTOMER SEGMENTATION CATALOG PRODUCT LIBRARY ADOBE PRODUCT & SERVICE SOFTWARE DEMO LIBRARY INTERNAL CATALOG LIBRARY ISVAD LIBRARY FAST FAX SERVICE PERIODICAL LIBRARY LITERATURE & SPEC LIBRARY EBB LIBRARY PRODUCT BINARY LIBRARY SOFTWARE TEST LIBRARY ON-LINE DOCUMENT LIBRARY SERVICE LIBRARY CONTACT MANAGEMENT DSS CODE METERING SEARCH ENGINE

25. Electronic Commerce Interactive Systems Telecommunication Media/ Advertising Database & Information Marketing Teleservices Communications Services Marketing Services Customer Tracking & Usage Metering On-line Services Purchase Advisory Services Evolving Electronic Environments Satisfaction Measurement Evolving Electronic Environments Applications

27. GLOBAL INFORMATION WAREHOUSE ARCHITECTURE Government, int’l locations, etc. Document database Internal directory synchronization Document database E-mail directory E-mail directory External aliases VAN or PDN Multiple enterprise directory Trading partners EC server/switch (access controls) Standard formats Mapping Internal formats Enterprise directory server Updates

28. PARTNER ENTERPRISE LINKAGES Packaged query Query generators Scheduled update Request to update Shared (or standards-compliant) data dictionary (meaning) Your Partners’ Views of Your Data Enterprise Data Architecture Shared (or standards-compliant) data dictionary (meaning) Security Gateway Public Data Gateway EC Clearinghouse Direct access for specific apps. Integrity checker Integrity checker Security Gateway ODBC or IDAPI External data gateway Business application (e.g., inventory mgmt.) Business application (e.g., transportation) ODBC or IDAPI ODBC or IDAPI Functional-specific data Functional-specific data

31. ELECTRONIC CATALOG APPLICATION Product Library Material Mgt. Secure Payment Processing Billing Remote WS Accounting Logistics Management decryption - decompression Auto-Install mailbox GUI metering GUI GUI Multi-Media Desktop WS Order Fulfillment Exception Processing Inventory Control Schedule & Routing Encryption & Compression Order Configuration Report Generation MIS Reports Document Preparation e- Catalog Demo Library Training Library Advertising Library Mail Internal Corporate Catalog Product Reviews GUI Multi-Media Multi-Media SGMC RDF Text Image Video/Audio User Product License Transaction Database GUI GUI GUI Publisher Adm. WS Distributor Adm. WS News Media Adm. WS Host System Electronic Funds Transfer Content Database HelpDesk Adm. WS Online WWW Kiosk PDA ITV Screen Phone Technical Descriptions Publishing Database Document Management System Digital Content Library OODB Management Multi-Media Common Carrier Snooper Member/Prospect Database Electronic Message Delivery Electronic Data Interchange Server DeskTop Client GUI Electronic Vehicles Content Object Server Digital Content Libraries Transaction Systems Channel Supplier Fulfillment and Logistics Interface

32. EVOLUTION STRATEGY Identify near-term requirements Conceptual design Functional spec Procure off-the-shelf hw/sw Option 1 Field Test Analyze results (Business case) Option 4 Development Option 4 Limited deployment Option 4 Full deployment BPR Define process changes Implement process changes Define/implement architecture changes Mega Center development Consolidation Develop End-State Vision End-State

33. TRADITIONAL SUPPLY CHAIN MANAGEMENT Brokers Forwarders Support Reps Distributors Sales Agents Jobbers Warehouse Retailers Enterprise Customers and Prospects 1980 – 1995 Market Intermediaries = high cost and inefficiency Source: Gartner Group

34. CURRENT “IT” INFRASTRUCTURE COMPLEXITY Mix and Match Technologies etc . . . Dial Up or Leased Lines Glass – House Headquarters Branch Office Token Ring Attachment 3745 MVS CICS MW IMS DB2 TSO VTAM IBM 3745 FEP Loan Officer OS/2 MW IPX Ethernet Financial Analyst SUN OS MW TCP/IP File Server/“Gateway” Netware 3.11 Token Ring MW TCP/IP IPX SNA LU6.2 Ethernet Token Ring Token Ring Ethernet Server Database AIX MW TCP/IP Ethernet Query Appt OS/2 MW IPX Token Ring Query Appt WINDOWS MW IPX Token Ring