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Mind Your (Workplace) Manners: Business Etiquette 101

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Have you committed an office etiquette offense? View this Slideshare to learn more about managers’ and employees’ opinions on workplace etiquette and courtesy

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Mind Your (Workplace) Manners: Business Etiquette 101

  1. 1. MIND YOUR (WORKPLACE) MANNERS Business Etiquette 101
  2. 2. © 2018 Accountemps. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Workplace Etiquette Offenses From senior managers: Most common breaches of workplace etiquette committed by staff or coworkers: 2 Source: Accountemps survey of more than 300 senior managers Running late to or missing meetings Not responding to calls or emails in a timely way Gossiping about others in the office Being distracted during meetings such as checking a smartphone or writing emails Not crediting others when appropriate Criticizing others publicly Staff and coworkers do not commit etiquette breaches 6% 26% 23% 7% 34% 2% 2%
  3. 3. © 2018 Accountemps. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Workplace Etiquette Offenses From workers: Most common breaches of workplace etiquette committed by colleagues: 3 Source: Accountemps survey of more than 1,000 workers in the United States 7% 18% 17% 12% 24% 5% 3% Running late to or missing meetings Not responding to calls or emails in a timely way Gossiping about others in the office Being distracted during meetings such as checking a smartphone or writing emails Not crediting others when appropriate Criticizing others publicly Coworkers do not commit etiquette breaches Something else 14%
  4. 4. © 2018 Accountemps. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Politeness Accelerates Career Advancement Managers cited how being courteous to coworkers positively impacts a person’s career prospects: 4 Source: Accountemps survey of more than 300 senior managers 33% 2% 65% No impact at all, it’s who or what you know Greatly, it can accelerate advancement Somewhat, but skills play a bigger role
  5. 5. © 2018 Accountemps. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Politeness Accelerates Career Advancement In a similar survey, professionals tend to agree that courtesy positively impacts career prospects: 5 Source: Accountemps survey of more than 1,000 workers in the United States 45% 7% 46% No impact at all, it’s who or what you know Greatly, it can accelerate advancement Somewhat, but skills play a bigger role 2%Don’t know
  6. 6. © 2018 Accountemps. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Managers and workers were both asked, “In your opinion, do people become more or less courteous as they climb the corporate ladder?” Their responses: Courtesy and Climbing the Corporate Ladder 6 Source: Accountemps survey of more than 300 managers and 1,000 workers in the United States 26% 13% 61% No difference More courteous Less courteous 0%Don’t know 48% 23% 22% 7% Senior Managers Workers
  7. 7. © 2018 Accountemps. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Display Proper Etiquette Accountemps offers four tips for demonstrating proper workplace etiquette: 1. Give your undivided attention. Everyone has looming deadlines, but make sure to give your full attention during meetings. You’ll be surprised how much more effective you are in discussions when focusing on the topic at hand. 2. Avoid dishing the dirt. It’s best to stay away from office gossip; it can be a distraction that can reflect poorly on your reputation and damage others’ career prospects. 3. Get back to others. Don’t let your emails or voice mails go unanswered. Carve out time each day to reply to messages so you’re not holding colleagues up from getting work done. 4. Credit your colleagues. Don’t take all the fame and glory for yourself. Acknowledge coworkers who helped you out, and they’ll likely do the same for you. 7
  8. 8. For more etiquette advice and career and workplace trends, visit our blog.

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