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Customer Database Analysis & Marketing www.sterlingmarketing.co.uk
What we’re covering ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.sterlingmarketing.co.uk
Defining your customer www.sterlingmarketing.co.uk
Who are we talking about? www.sterlingmarketing.co.uk … . you know  about and have bought from you … .. you know about  and have  never   bought from you … .. you know  nothing about and have  bought from you You know  nothing about and have  never bought from you
Customer Acquisition vs Customer Development www.sterlingmarketing.co.uk
How does a customer define you? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.sterlingmarketing.co.uk
Defining ‘a customer’ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.sterlingmarketing.co.uk www.ivantage.co.uk
Defining ‘a customer’ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.sterlingmarketing.co.uk
Developing customers www.sterlingmarketing.co.uk
Developing customers ,[object Object],[object Object],www.sterlingmarketing.co.uk
Developing customers ,[object Object],[object Object],[object Object],[object Object],www.sterlingmarketing.co.uk
Developing customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.sterlingmarketing.co.uk
Developing customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.sterlingmarketing.co.uk
Segmentation & RFM www.sterlingmarketing.co.uk
Segmentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.sterlingmarketing.co.uk
Segmenting your customers www.sterlingmarketing.co.uk
Segmenting your customers www.sterlingmarketing.co.uk ,[object Object]
Segmenting your customers www.sterlingmarketing.co.uk ,[object Object],95% of profitable customers?
Segmenting your customers www.sterlingmarketing.co.uk ,[object Object],95% of profitable customers?
Understanding costs www.sterlingmarketing.co.uk
Understanding your costs: example www.sterlingmarketing.co.uk Customer Mailing Orders:1,500 Demand:£96,900 CPO: £7.50 Affiliates Orders:315 Demand:£14,475 CPO:£5.97 PPC Orders:236 Demand:£11,575 CPO: £8.15
Understanding your costs: example www.sterlingmarketing.co.uk Total Orders:2,051 Demand:£122,950 CPO: £7.34
Understanding your costs: example www.sterlingmarketing.co.uk Customer Mailing Affiliates PPC
Understanding your costs: example www.sterlingmarketing.co.uk Customer Mailing Affiliates PPC Orders 150 Order s 165 Orders 1,200 Orders 86 Orders 150
Understanding your costs: example www.sterlingmarketing.co.uk
Understanding your costs: example www.sterlingmarketing.co.uk Total Orders:1,751 Demand:£106,450 CPO: £8.60 Total Orders:2,051 Demand:£122,950 CPO: £7.34 ACTUAL LOOKED LIKE
Understanding your costs: example www.sterlingmarketing.co.uk www.ivantage.co.uk
Understanding your costs: example www.sterlingmarketing.co.uk
Understanding your costs: Channel Matrix www.sterlingmarketing.co.uk <- CHANNEL ->
Understanding your costs: Channel Matrix www.sterlingmarketing.co.uk Knowing what elements of marketing spend are driving orders helps you to make decisions about where to spend your money
Understanding your costs: Channel Matrix www.sterlingmarketing.co.uk
Understanding your costs: Channel Matrix www.sterlingmarketing.co.uk
Understanding your costs: Channel Matrix www.sterlingmarketing.co.uk
Optimising performance www.sterlingmarketing.co.uk
Optimising customer performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.sterlingmarketing.co.uk www.ivantage.co.uk
Optimising customer performance RFM www.sterlingmarketing.co.uk ,[object Object],[object Object]
Optimising customer performance RFM www.sterlingmarketing.co.uk ,[object Object],[object Object],[object Object]
Optimising customer performance Retention www.sterlingmarketing.co.uk
Optimising customer performance Retention www.sterlingmarketing.co.uk Retention is critical – the more customers you can get to reorder – profitably, of course – the fewer you have to recruit or the faster you can grow
Optimising customer performance Retention www.sterlingmarketing.co.uk
Optimising customer performance Modelling your business www.sterlingmarketing.co.uk
Data & Testing www.sterlingmarketing.co.uk
Data & Testing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.sterlingmarketing.co.uk
Sterling ‘Insight’ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You For more information regarding how ‘Insight’ can help your business [email_address] 020 7386 0856 www.sterlingmarketing.co.uk

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Customer Database Analysis & Marketing Insights