100%Open Union Suisse slides from the Autumn meet-up at IATA in Geneva.

2. ‘The Future of Connecting People’
IATA - Geneva
24.09.2015
#UnionGVA

3. 01/10/2015 3

4. Guy White
Catalyx
401/10/2015

5. 100%Open 2014
The Union Suisse
51 October 2015

6. 100%Open 2014
The Union Suisse
61 October 2015

7. 100%Open 2014
The Union Suisse
71 October 2015
Created by: Powered by:
David Simoes-Brown Guy White

8. 100%Open 2014
The Union Suisse
(Some of the Union Suisse members)
81 October 2015

9. 100%Open 20141 October 2015 9

10. Adrian Wüthrich
Swisscom
01/10/2015 10

11. Swisscom Friends
Neighbour with tech skills & heart 11
SwisscomFriendsCommunityManagement

12. Stats and Success!
12
SwisscomFriendsCommunityManagement
1300 +
Friends
1800 +
Customers
4.7
∅ Rating
85 % of all
customers
receive a
response
within 3 hours
22% 18% 16% 14%
30%
Help
others
Tech as
hobby
Swisscom
fan
Additional
income
other
Motivation

13. Community Management
13
SwisscomFriendsCommunityManagement
Process integrated
marketing activity
General
Marketing activity

14. GET
Get and…
14
SwisscomFriendsCommunityManagement
…MOREGREATFREINDS

15. give…
15
SwisscomFriendsCommunityManagement

16. Tim Grosser
IATA
01/10/2015 16

17. SkyZen, Helping you fly better

18. How can we improve the flying experience?

19. The answer is already
in the passengers hands
(or on their arms…)

20. Wearables – the new data points

21. Solution
Wearable
Data
Flight
Data

22.  iPhone App
 Integrates with Jawbone
 Records Activity & Sleep
 Rate my flight “Emoji's”
 Next Release
 Apple Watch & Fitbit
 Heart Rate, and
 Android

23. Personalized Travel Insights

24. Tim Grosser
Head of Digital Transformation
IATA
grossert@iata.org
+ 41 79 559 7225

25. Sylvia Clementi
Happy City Lab
01/10/2015 25

26. ∏
Living together!
People want to be useful
to their community

27. Adopt a Box! www.hclbox.org

28. Breaking up routine,
creating new experiences
This Week Will Change Your Life!

29. Touch ’n’ Dance!
Transform the way we
live together

30. Sylvia Clementi
www.happycitylab.com
sylvia@happycitylab.com

31. Joseph Gaylord
ITU
01/10/2015 31

34. What’s the “Evolutionary Pressure”?
• Sharing best practices,
tools and information
• Troubleshooting issues
with bureaucracy and
programmes
• Seeking collaborators
and partners
• Spreading the word
about new projects and
successes

35. Innovation Safehouse
PRIVATE MEETINGS,
CHATHAM HOUSE RULES
OPEN SESSIONS,
CONSULTING COLLEAGUES
ANNUAL
CELEBRATIONS

36. We need your help!
• We need ideas
• We need facilitators
• We need organizations to work with
Let’s talk, contact me:
Joseph.Gaylord@itu.int

37. Biliana Vassileva
EmptySpace
01/10/2015 37

38. M&M

39. Getting Personal

40. How Did It Work Out 4 Me?

41. 4
O
T
H
E
R
S

42. Would you care for some…
empty space?

43. Romain Muller
European Business Aviation
Association
01/10/2015 43

44. @

47. Brittany Groot
P&G
01/10/2015 47

48. CULTURAL HERITAGE
PARTNERSHIPS CONNECTING BRANDS & PEOPLE
GLOBAL CULTURAL EXCHANGES ARE ON THE RISE
B. Groot – P&G / UNIVERSITY OF LEIDEN

49. B. Groot – P&G / UNIVERSITY OF LEIDEN
Cultural heritage is used time and again to construct identities
CULTURAL HERITAGE - PARTNERSHIPS CONNECTING BRANDS & PEOPLE

50. B. Groot – P&G / UNIVERSITY OF LEIDEN
Brands often use cultural heritage to construct their brand identity and
establish authenticity… and many have become modern cultural goods
CULTURAL HERITAGE - PARTNERSHIPS CONNECTING BRANDS & PEOPLE

51. B. Groot – P&G / UNIVERSITY OF LEIDEN
Some examples: using culture and cultural heritage to connect with people
CULTURAL HERITAGE - PARTNERSHIPS CONNECTING BRANDS & PEOPLE

52. B. Groot – P&G / UNIVERSITY OF LEIDENB. Groot – P&G / UNIVERSITY OF LEIDEN
GIVE
- Connecting brand and agencies with projects /
sharing latest trends and industry research.
-Connecting cultural organizations/ cultural
heritage projects with new partners for
engagement.
bmgroot@gmail.com
THANK YOU!
CULTURAL HERITAGE - PARTNERSHIPS CONNECTING BRANDS & PEOPLE

53. David Simoes-Brown
UBS*
01/10/2015 53
*(in behalf of)

54. innovate.ubs.com
01/10/2015 54

55. Christmas Union 2015
Save the date: 3rd of December 2015
@ The Impact Hub Geneva