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1. INTERPERSONAL SKILLS –
THE TRANSACTION ANALYSIS
BY: SOFT SKILLS WORLD

2. What is a Transaction?
• Is an interaction between two people A & B
• Technically in an interaction two factors are involved:
Stimuli and Response
Stimuli – No control
Response – Absolute & Management (Partial) control

3. More on Interpersonal Skills…
• Effectively Translating and conveying information
• Being able to accurately interpret other
• people’s emotions
• Being sensitive to other people’s feelings
• Calmly arriving at resolutions to conflict
• Avoiding gossip
• Being polite

4. Need for IP Skills
• Families stay nuclear. Help is scarce
• Friends change faster
• Colleagues change faster than friends
• Clients now call up and ask rather
• than wait for your fax/ email
• Your team interacts with other teams
• Hierarchy is flattened, so your
• Co-workers increase
• People work as team
• Collective intellect is very effective for all types of problems
• A good interpersonal skill will allow you to network
effortlessly and effectively

5. Understanding Interpersonal Relationships…
• Interpersonal Relationships are transactional living connections
with other people developed through communication
Relationship of Circumstance
- Unintentional circumstances
Interpersonal bring people together Eg:
Relationships Classmates, workgroup
(Categories can overlap)
Relationship of Choice
- Intentionally seek out and
develop relationships Eg:
Friends

6. Self Disclosure…
• Self-disclosure is seen as a useful strategy
for sharing information with others. By
sharing information, we become more
intimate with other people and our
interpersonal relationship is strengthened
• Self Disclosure means purposefully
provide information to others about
yourself that they otherwise would not
know or discover

7. Functions of Self-Disclosure …
• Self-disclosure is a way of gaining information
about another person. We want to be able to
predict the thoughts and actions of people we
know
• Self-disclosure is one way to learn about how
another person thinks and feels. Once one
person engages in self-disclosure, it is implied
that the other person will also disclose personal
information. This is known as the norm of
reciprocity
• Mutual disclosure deepens trust in the
relationships and helps both people understand
each other more. You also come to feel better
about yourself and your relationship when the
other person accepts what you tell them

8. Let’s Take a Test

9. What is TA?
Transactional analysis is an analytical thinking process that
provides insight and gives control over actions and
reactions.
In dealings with the people around you, it is helpful to
understand what emotional states they are coming from,
and how important your own reactions are.

10. Where does the Stimuli come from?
Human Mind
Memories Logics & Reasoning
Parent Child Adult
EGO STATES

11. Objectives of the Program
• Explain the concept of Stimuli and Response
• Identify the types of transactional behavior
• Considering the best ways of responses

12. Ego States
• Taught Concept – Parent Ego State
- Behaviors, Thoughts and Feelings
Parent
copied from parents or parent figures
• Felt Concept – Child Ego State
Child
- Behaviors, Thoughts and Feelings
which are direct responses to the here
& now
• Thought Concept – Adult Ego State
Adult
- Behaviors, Thoughts and Feelings
replayed from childhood.

13. Types of PAC and Behaviors
Positive
Critical Parent
Negative
Parent
Positive
Nurturing Parent
Negative
Positive
Natural Child
Negative
Child
Positive
Adaptive Child
Negative
Adult

14. PAC Transaction Model
Not so
good area
– C.P. – N.P.
P
+ C.P. + N.P.
Good Area
Adult A
+ N.C. +A.C.
C
Not so – N.C. – A.C.
good area

15. PAC Transaction Model
Not so
good area
– C.P. – N.P.
P
+ C.P. + N.P.
Good Area
Adult A
+ N.C. +A.C.
C
Not so – N.C. – A.C.
good area

17. Tactful Conversations
T = Think before you speak
A = Apologize quickly when you blunder
C = Converse, don’t compete
T = Time your comments
F = Focus on behavior – not personality
U = Uncover hidden feelings
L = Listen to feedback

18. JOHARI WINDOW

19. Objectives
• Understanding the concept
• Differentiating an Individual’s behaviors with different level
of people
• Defining the process of increasing the size of ideal pane
• Identifying the key points in seeking feedback

20. Questionnaire
• Refer your workbook

21. Background
• The Johari Window model was developed by American
psychologists Joseph Luft and Harry Ingham in the 1950s,
while researching group dynamics
• The Johari Window model is a simple and useful tool for
illustrating and improving self-awareness, and mutual
understanding between individuals within a group. The
Johari Window tool can also be used to assess and improve
an individual's relationship with others.

22. Relevance
• What is the biggest differentiator of human race

23. Four panes of Johari window
SELF
Know Don’t Know
Know
Open Arena Blind Spot
OTHERS
Hidden Area Dark Area / Unknown
Don’t
Know

24. Different Designs of J/W Window
TURTLE INTERVIEWER
Open Blind
Blind Spot Open Arena
Arena Spot
Dark
Hidden Area /
Area Dark Area / Unknown Hidden Area Unkno
wn
BULL IN CHINA SHOP PUBLIC
Open
Arena Blind Spot Open Arena Blind Spot
Hidden
Dark Area / Unknown Hidden Area Dark Area
Area

25. Turtle
Impact of this window on Me
Open Low
Blind Spot
Arena
• Communication with others
• Trust either ways
Hidden
Dark Area / Unknown • Opportunities meeting my talent
Area
How will others see me?
• Closed
• Not approachable
• Poor Listener
• Not to be depended on……..

26. INTERVIEWER
Blind
Open Arena
Spot Impact of this window on Me
Low
Dark • Communication with others
Area /
Hidden Area • Trust either ways
Unkno
wn • Self exploiter
How will others see me?
• Seen as dominant
• Not approachable
• Poor Listener
• Unreliable
• Irritating

27. BULL IN CHINA SHOP
Impact of this window on Me
Low
Open
Blind Spot
Arena • Communication with others
• Unsecured
• In efficient
Hidde
n Dark Area / Unknown
Area
How will others see me?
• Insensitive
• Poor Listener
• Over confident
• Evasive

28. PUBLIC
Impact of this window on Me
High
Blind
Open Arena • Communication with others
Spot
• Trust either ways
• Good cooperation
Dark • Conflict free
Area /
Hidden Area Unkn
own
• Balanced Personality
How will others see me?
• Reliable & Trustworthy
• Highly approachable
• Good Listener
• Effective team member

29. The Public Pane
• Larger size of “Open Arena” pane is the recommended one
• What are the ways to expand the size of the Open arena
- Sharing Information
- Seeking Feedback

30. Key points in seeking feedback
• Keep open mind • Take notes of the discussion
• Be an active listener • Commit to change
• Do not defend / Argue • Follow up on notes
• Seek clarification • Courtesy

31. TIPS TO DEVELOP GOOD INTERPERSONAL
SKILLS
• SMILE
• BE APPRECIATIVE
• PAY ATTENTION TO OTHERS
• PRACTICE ACTIVE LISTENING
• BRING PEOPLE TOGETHER

32. TIPS TO DEVELOP GOOD INTERPERSONAL
SKILLS
• RESOLVE CONFLICTS AMICABLY
• COMMUNICATE CLEARLY
• HAVE A SENSE OF HUMOUR
• SEE IT FROM THEIR SIDE –EMPATHY
• DON’T COMPLAIN