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MULTI-CHANNEL
ECOMMERCE
&SHIPPING
MIKE DUNCANCEO / CREATIVE DIRECTOR
MDUNCAN@SAGEISLAND.COM
WAREHOUSE
SKATEBOARDS.COM
Multi-Channel eCommerce
» Selling your products in more places to improve revenue,
increase visibility, and meet consumers where they are.
All the Options
» Direct Traffic (SEO, Email marketing, Event, etc.)
» Paid Search (PPC, Sponsored, Blog)
» Comparison Shopping Engines (over 100 CSEs, many of
which are free. CSEs can drive traffic to individual items
on your site for further conversion)
» Mobile (people shop from their phones—optimize for
mobile)
» Social (new opportunities to sell on social networks, such
as Facebook, Twitter, Instagram.
The Reality of Retail in 2015
» 60% of adult Americans are happy to know they won’t
have to shop in a crowded mall or store.
» 71% of shoppers believe they will get a better deal online
than in stores.
» Only 28% of U.S. small businesses sell their products
online.
» 40% of men and 33% of women aged 18-34 say they
would ideally “buy everything online.”
The Showrooming Boom
» Half of brick & mortars retailers are used for “showrooming.”
Customers preview the product in your store, and then buy it online
later at a lower price.
» 72% of young shoppers research online before purchasing in a store.
» Two thirds of in-store shoppers will check prices on their phone before
making a purchase.
SEARCHENGINEMARKETING
TENSEOTIPS!
SEOTip#1
GoogleWebmasterTools
google.com/webmasters
SEOTip#2
GET A RESPONSIVE
WEBSITE!
» Responsive devices outnumber desktops in search
» Google labels if your website is mobile-friendly

-Maintain a positive user experience and SEO rank
» Responsive Tool:

responsivedesignchecker.com
www.sageisland.com/size-matters.html
• Google	SEO	algorithms	track	social	media	use	
• Build	backlinks	to	your	site	from	social	pla<orms	
• The	more	you	write	&	post	=	higher	SEO	rank
SEOTip#3
SEO&SocialGoHand-inHand
• Google+	Business	increases	SEO	rank	
• Become	a	resource	in	local	lisBngs	
• Create,	verify	and	opBmize	your	page	
• TesBmonials	are	big	factor	in	customer	decision-making	
• Another	pla<orm	for	link-building	
SEOTip#4
Take Control of your Google+
BusinessPage
SEOTip#5
www.schema.org
SEOTip#6
Pay Attention to On-Page
Optimization
moz.com/search-ranking-factors
moz.com/beginners-guide-to-seo
ContentisQuality
Over Quantity
SEOTip#7
BLOGRegularly
SEOTip#8
Secure your
Website
SEOTip#9
SEOTip #10
marketing.grader.com
nibbler.silktide.com
app.upcity.com/free-tools/seo-report-card
gtmetrix.com
If they’re not shopping in your
store,where are they going?
ChoosingtheRightChannel
Pros of Multi-Channel eCommerce
» Increased sales. Sellers on Amazon report a 50%
increase in sales when they join Amazon Marketplace.
» Customer acquisition. Customers will stumble upon you
while searching for other products in the same place.
» Marketplace infrastructure. Shopping malls thrive on
“strength in numbers.” Online marketplaces work the
same way.
Cons of Multi-Channel eCommerce
» Marketplace fees. The marketplace requires a cut of your
profits. Fees vary from site to site.
» Marketplace infrastructure. To create a cohesive
marketplace, your products may be stripped of their
branding so there’s no trace of the seller.
» Upkeep. Online inventory doesn’t sync automatically with
the products you sell in your store. Keeping inventory
accurate can be time-consuming.
» Online marketplace focused on independent
makers, handmade and vintage items, and one-
of-a-kind gifts.
» More than 1.5 million sellers, 54 million users,
and 35 million products listed for sale in 2015.
» Total Etsy sales in 2014: $1.93 billion
» eCommerce site for electronics, cars, clothing,
collectibles, sporting goods, etc. Best source of
used or vintage items.
» More than 25 million sellers, 157 million users, and
800 million items listed for sale in 2015.
» Number of daily searches on eBay: 250+ million
» Human trafficking is their newest category, showing
an increase of 10% since 2012.
» QuidBids hasn’t eaten into any of eBay’s business
because it’s stupid.
» Most regular eBay users rarely leave the house nor
have any social skills or many friends.
» Stats provided by SIMA staff.
» The largest online retailer for books, movies, music,
games, electronics, etc.
» In 2015, items ordered from Amazon on Cyber
Monday rose more than 40%, exceeding 23 million for
the first time.
» In 2015, Amazon delivered more than a billion items
from around the world.
» No branding
» They will own your soul.
» Most people search Google for information about
products. Google Shopping puts your products listings
into the search results.
» Combines inventory, shopping campaigns, and location
targeted advertising.
» Can direct users to a specific item on your website,
driving sales to your online store.
Social Media
» The average user spends 1.72 hours a day on social
media, equal to 28% of all online activity.
» Social media platforms have begun to offer retailers
the option to sell their products directly on their sites.
» Currently open to retailers: Facebook, Twitter,
Instagram, Pinterest.
More Important Than Ever
» Offer support across all channels
» Listen to mentions on social media and respond
» Provide online chat
» Focus on timely responses
After the Sale: Shipping and Returning
» 64% of retail shoppers think delivery speed is important
when purchasing online
» 83% of shoppers would shop online more, knowing they
could have free shipping
» 47% of all online orders include free shipping
MIKE DUNCANCEO / CREATIVE DIRECTOR
MDUNCAN@SAGEISLAND.COM

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SEO Multi-Channel Ecommerce and Shipping

  • 2. MIKE DUNCANCEO / CREATIVE DIRECTOR MDUNCAN@SAGEISLAND.COM
  • 4. Multi-Channel eCommerce » Selling your products in more places to improve revenue, increase visibility, and meet consumers where they are.
  • 5. All the Options » Direct Traffic (SEO, Email marketing, Event, etc.) » Paid Search (PPC, Sponsored, Blog) » Comparison Shopping Engines (over 100 CSEs, many of which are free. CSEs can drive traffic to individual items on your site for further conversion) » Mobile (people shop from their phones—optimize for mobile) » Social (new opportunities to sell on social networks, such as Facebook, Twitter, Instagram.
  • 6. The Reality of Retail in 2015 » 60% of adult Americans are happy to know they won’t have to shop in a crowded mall or store. » 71% of shoppers believe they will get a better deal online than in stores. » Only 28% of U.S. small businesses sell their products online. » 40% of men and 33% of women aged 18-34 say they would ideally “buy everything online.”
  • 7. The Showrooming Boom » Half of brick & mortars retailers are used for “showrooming.” Customers preview the product in your store, and then buy it online later at a lower price. » 72% of young shoppers research online before purchasing in a store. » Two thirds of in-store shoppers will check prices on their phone before making a purchase.
  • 8.
  • 10.
  • 12.
  • 14. » Responsive devices outnumber desktops in search » Google labels if your website is mobile-friendly
 -Maintain a positive user experience and SEO rank » Responsive Tool:
 responsivedesignchecker.com www.sageisland.com/size-matters.html
  • 15.
  • 16. • Google SEO algorithms track social media use • Build backlinks to your site from social pla<orms • The more you write & post = higher SEO rank SEOTip#3 SEO&SocialGoHand-inHand
  • 17. • Google+ Business increases SEO rank • Become a resource in local lisBngs • Create, verify and opBmize your page • TesBmonials are big factor in customer decision-making • Another pla<orm for link-building SEOTip#4 Take Control of your Google+ BusinessPage
  • 20. SEOTip#6 Pay Attention to On-Page Optimization
  • 22.
  • 31. If they’re not shopping in your store,where are they going?
  • 32.
  • 33.
  • 34.
  • 35.
  • 37. Pros of Multi-Channel eCommerce » Increased sales. Sellers on Amazon report a 50% increase in sales when they join Amazon Marketplace. » Customer acquisition. Customers will stumble upon you while searching for other products in the same place. » Marketplace infrastructure. Shopping malls thrive on “strength in numbers.” Online marketplaces work the same way.
  • 38. Cons of Multi-Channel eCommerce » Marketplace fees. The marketplace requires a cut of your profits. Fees vary from site to site. » Marketplace infrastructure. To create a cohesive marketplace, your products may be stripped of their branding so there’s no trace of the seller. » Upkeep. Online inventory doesn’t sync automatically with the products you sell in your store. Keeping inventory accurate can be time-consuming.
  • 39.
  • 40. » Online marketplace focused on independent makers, handmade and vintage items, and one- of-a-kind gifts. » More than 1.5 million sellers, 54 million users, and 35 million products listed for sale in 2015. » Total Etsy sales in 2014: $1.93 billion
  • 41.
  • 42. » eCommerce site for electronics, cars, clothing, collectibles, sporting goods, etc. Best source of used or vintage items. » More than 25 million sellers, 157 million users, and 800 million items listed for sale in 2015. » Number of daily searches on eBay: 250+ million
  • 43. » Human trafficking is their newest category, showing an increase of 10% since 2012. » QuidBids hasn’t eaten into any of eBay’s business because it’s stupid. » Most regular eBay users rarely leave the house nor have any social skills or many friends. » Stats provided by SIMA staff.
  • 44.
  • 45.
  • 46. » The largest online retailer for books, movies, music, games, electronics, etc. » In 2015, items ordered from Amazon on Cyber Monday rose more than 40%, exceeding 23 million for the first time. » In 2015, Amazon delivered more than a billion items from around the world. » No branding » They will own your soul.
  • 47.
  • 48.
  • 49.
  • 50. » Most people search Google for information about products. Google Shopping puts your products listings into the search results. » Combines inventory, shopping campaigns, and location targeted advertising. » Can direct users to a specific item on your website, driving sales to your online store.
  • 51. Social Media » The average user spends 1.72 hours a day on social media, equal to 28% of all online activity. » Social media platforms have begun to offer retailers the option to sell their products directly on their sites. » Currently open to retailers: Facebook, Twitter, Instagram, Pinterest.
  • 52. More Important Than Ever » Offer support across all channels » Listen to mentions on social media and respond » Provide online chat » Focus on timely responses
  • 53. After the Sale: Shipping and Returning » 64% of retail shoppers think delivery speed is important when purchasing online » 83% of shoppers would shop online more, knowing they could have free shipping » 47% of all online orders include free shipping
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60. MIKE DUNCANCEO / CREATIVE DIRECTOR MDUNCAN@SAGEISLAND.COM