Resume of self, looking for an oppurtunity to work for an MNC for a challenging and rewarding career.

1. Curriculum Vitae
KRISHNAN RAMAMURTHY
Date of Birth: December 14, 1972
Contact: sathpreeth@gmail.com.
Objective
Excel in IT Infrastructure Management, ITIL/ITSM based Operational efficiency drive
and Client relationship management.
Experience
17+ years
Industry Standard Certifications
1. Citrix Certified Administrator (CCA)
2. Cisco Certified Network Associate (CCNA)
3. ITIL foundation certified.
Experience
Since March 2007
Organization
M/s Sutherland Global Services Pvt. Ltd.
As Chief Manager – Global Technology Infrastructure,
o Working as “Head – India IT Operations”, reporting to Vice President –
GTI, APAC.
o Working as “ Head – Global Service Desk”
o Working as “ Head - Global RIM”
Head – India IT Operations:
• Responsibilities include:
o Upkeeping and maintaining Program Infrastructure uptime SLAs.
 Handling Seamless Ramp-up, Ramp-down, Inter/Intra facility
movements, New program roll-out etc.
 Liasoning with client on infrastructure requirements for new
product, tool roll-out and ensure smooth go-live.
 BCP/DR in case of major network outage and update clients on
the same.
o Managing SPOCs and Site Leads/Site Managers:
 SPOCs are the single window for the clients to interact with
GTI, who work closely on client requirement and deploy the
same.
 Site Leads are the facility IT managers for each facility and
report into Site Managers who own several facilities. SL/SM are
responsible for resilient & seamless IT infra in terms of
systems, telephony, network, Power, Servers and Data Centre
upkeeping.
o Represent GTI for Operations review both internal and with clients.
o Participate in ISO 2000, COPC, SOX, ERS, SAS 70, ISO 27001 etc
Audits and ensur.1’[[ 00 0 bjh y se
compliance.
o Work closely with GAIM (Global Asset & Inventory Management) team
for adequate stock of technology spares.
o Work closely with COPS (Centralized Operations) team on proactive
planning of seats.
o Work closely with CM (Change Manager) to plan, approve changes and
also being a part of the CAB ( Change Advisory Board ) Committee.
o Work closely with GSD (Global Service Desk) to ensure maintain SLA
on the tickets created facility wise.
o Work closely with the BTT ( Business Transition Team ) on new
product roll-outs by Clients and internal teams.
o Work closely with GSI ( Global Software Infrastructure ) on new
software implementations in GTI for both internal and external clients.
o Part of Global Core IT team on both IT operational meets and IT
Strategy meets every week.
o Part of Core IT Budgeting committee.

2. Achievements:
 Achieved $ 1 million USD savings through various 'Go Green' initiatives in the
last 2 years.
• Various Operational Excellence initiatives effected and through
Operational efficiency achieved cost savings to the tune of $ 400 K
USD in the last two years.
• As part of operational efficiency deployed MS-WDS across, which
resulted in Symantec Ghost license saving across India, and hence
saving approx $ 100 K USD.
• As part of our 'Secure Desktop Environment' initiative,
implemented '5 Stage Desktop Lockdown' policy to comply with all
internal and external audits and standards.
• VDI deployed for more than 1000 desktops and remaining 8000
odd desktops planned over the next 6 months.
• Achieved Budgeted vs LE vs Actual goals year after year.
• Implementation of Incident Management, Change Management and
Problem Management process in Altiris as per ITIL guidelines.
• Automation of various ITIL based incident alert processes and
escalation processes done through the Altiris helpdesk tool.
• Single Sign-on Implemented as part of GSD initiative and effected
10% inbound call volume efficiency.
• IVR automation for password reset implemented and effected
additional 10% inbound call volume efficiency.
Head – Global Service Desk:
Responsibilities:
• GSD to cater as a one stop shop for all technology service requests
and facility requests.
• Better incident management adhering to SLA.
• Implementing Altiris complete suite of ITIL including problem
management, change management, capacity management,
configuration management and CMDB.
Achievements:
 Consolidated geographically split operations to India seamlessly.
• Altiris migration and implementation completed.
• Focus on Response and Resolution time for noticeable difference by
the customer which is reflected in CSAT.
From October 2005 till March 2007
Organization
M/s CSS group (Parent company of M/s SlashSupport )
• Working as Manager – IT, managing the Server vertical (Open Source,
Windows and Messaging) for the group companies.
• Directly reporting to V.P – IT operations and dotted line reporting to the
Chairman.
Achievements:
 Virtualization of 50 odd servers using VMWare, resulting in a saving of $ 200 K
USD.
 Consolidation of 200 odd servers using VMWare and efficient server
deployment techniques, resulting in a saving of $ 100 USD.
 Deployed 'AppStream' Application Virtualization for efficient and cost effective
License management, resulting in a saving of $ 200 k USD.
M/s Slash Support India Pvt. Ltd. (A M/s CSS group Company )
Worked as Project Manager, managing World’s No. 2 Wired and Wireless
Networking giant’s outsourced offshore project, managing a team of 200+
Networking Professionals’ giving voice & tech support to our Client’s North
American and European customers.
 Awards: Received the CEO’s ‘NAVIGATOR’ award for best performance.
Achievement:
• Client Satisfaction Survey score of 5/5, for best co-ordination,
innovativeness, frequent and open communication, effective
leadership and best Customer Service.

3. From February 2001 to October 2002
Organization
M/s I2I Enterprise Limited.
A Conglomerate of M/s BT Infonet, M/s i2i Media Pvt. Ltd., M/s Easynet Global Pvt.
Ltd., M/s GEIL, M/s Natelco, M/s Telesistems, M/s Easycall, M/s Matrix Paging, M/s ABC
Communication, is a Pioneer in Telecom industry...
Responsibility
Zonal Technical Head – South
• Region’s Technical Administration
• High speed wireless messaging ( Paging ), LAN, WAN, Messaging, Security and
Voice infrastructure administration and consulting.
From November 2000 to January 2001
Organization
M/s EasynetGlobal Private Limited (A Group of M/s I2I Enterprise Ltd.)
Responsibility
Network Engineer
• Installation and maintenance of the POP setup for ISP operation providing
Internet Bandwidth through Spread Spectrum Radios( 2.4 Ghz ) for our
Corporate customers.
From February 1997 to June 2000
Organization
GEIL Projects & Services (India) Ltd. (A Group of M/s I2I Enterprise Pvt. Ltd.)
Responsibility
Senior Engineer - Paging Projects
• Installation & Commissioning of
• Switching, Co-located High Speed Paging transceivers and link
repeaters.
• Directly reporting to V.P - Projects, Southern India at Bangalore.
Projects
• Turnkey High Speed Paging Infrastructure project work done at MALDIVES, for
M/s DHIRAAGU, a joint venture company of MALDIVES TELECOM and M/S
CABLE & WIRELESS of U.K.
From Dec’91 to Feb’97
Organizations
Worked in Various Organizations like M/s Thompson Press,
M/s Videocon International, M/s Network Limited(HCL Group) and M/s JAJ telecom.
Responsibility
Into Maintenance of CNC, PLC/PLAs’, Installation, Servicing,
Maintenance of Fax Machines, EPABX.
Academic Qualification
Diploma in Electronics and Communication Engineering
1988-91.
Contact Information
Krishnan Ramamurthy
New No: 47, Old No: 23,
Flat No: FF3, Karaneeswarar Koil Street,
Chennai - 600004. India.
Ph :00 91 44 4353 3524.
Mobile: 00 91 99406 65561.

4. Email: sathpreeth@gmail.com
Passport Details:
Passport Number : F6149410.
Valid till : Jan 2016.
Visa held : U.S.A B1