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Steven Hallam @sahallam
Digital is not a shiny object; it is reshaping
business. #AdobeSymp
Steven Hallam @sahallam
Postdigital = Controlled collision of mobile,
social, cloud, analytics & cyber. #AdobeSymp
#Omni-channel
Steven Hallam @sahallam
From a click, scroll, drag, drop interface…
to a touch, swipe, pinch, rotate paradigm.
What’s next? #AdobeSymp
Steven Hallam @sahallam
Social is about aligning the passions of the
individual with the interests of your market.
#AdobeSymp
Edelmen Trust Barometer 2012
#WhoDoYouTrust?
Steven Hallam @sahallam
Social = Please tell me all the things that I need
to know even if I don’t know the question.
#unknownunknowns #AdobeSymp
#DrivingDisruption
Steven Hallam @sahallam
CMOs & CIOs – More shotgun wedding’s than
happily ever-after’s. #AdobeSymp
Steven Hallam @sahallam
Successful digital businesses prioritise new
capabilities over old business models & treasure
customer relationships. #AdobeSymp
Thanks
Any questions?
Steve Hallam
Partner
sthallam@deloitte.com.au
@sahallam
General information only
This presentation contains general information only, and none of Deloitte Touche Tohmatsu Limited,
its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this
presentation , rendering professional advice or services.
Before making any decision or taking any action that may affect your finances or your business, you
should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible
for any loss whatsoever sustained by any person who relies on this presentation.
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company
limited by guarantee, and its network of member firms, each of which is a legally separate and
independent entity. Please see www.deloitte.com/au/about for a detailed description of the legal
structure of Deloitte Touche Tohmatsu Limited and its member firms.
Deloitte provides audit, tax, consulting, and financial advisory services to public and private
clients spanning multiple industries. With a globally connected network of member firms in more
than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients,
delivering the insights they need to address their most complex business challenges. Deloitte
has in the region of 200,000 professionals, all committed to becoming the standard of
excellence.
About Deloitte Australia
In Australia, the member firm is the Australian partnership of Deloitte Touche Tohmatsu. As one
of Australia’s leading professional services firms. Deloitte Touche Tohmatsu and its affiliates
provide audit, tax, consulting, and financial advisory services through approximately 6,000
people across the country. Focused on the creation of value and growth, and known as an
employer of choice for innovative human resources programs, we are dedicated to helping our
clients and our people excel. For more information, please visit our web site at
www.deloitte.com.au.
Liability limited by a scheme approved under Professional Standards Legislation.
Member of Deloitte Touche Tohmatsu Limited
© 2013 Deloitte Touche Tohmatsu

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Adobe Symposium Keynote - Disrupt or be Disrupted

  • 1.
  • 2.
  • 3. Steven Hallam @sahallam Digital is not a shiny object; it is reshaping business. #AdobeSymp
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Steven Hallam @sahallam Postdigital = Controlled collision of mobile, social, cloud, analytics & cyber. #AdobeSymp
  • 14. Steven Hallam @sahallam From a click, scroll, drag, drop interface… to a touch, swipe, pinch, rotate paradigm. What’s next? #AdobeSymp
  • 15.
  • 16. Steven Hallam @sahallam Social is about aligning the passions of the individual with the interests of your market. #AdobeSymp
  • 17. Edelmen Trust Barometer 2012 #WhoDoYouTrust?
  • 18. Steven Hallam @sahallam Social = Please tell me all the things that I need to know even if I don’t know the question. #unknownunknowns #AdobeSymp
  • 20. Steven Hallam @sahallam CMOs & CIOs – More shotgun wedding’s than happily ever-after’s. #AdobeSymp
  • 21. Steven Hallam @sahallam Successful digital businesses prioritise new capabilities over old business models & treasure customer relationships. #AdobeSymp
  • 22.
  • 23.
  • 24.
  • 26.
  • 27. General information only This presentation contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this presentation , rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this presentation. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/au/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has in the region of 200,000 professionals, all committed to becoming the standard of excellence. About Deloitte Australia In Australia, the member firm is the Australian partnership of Deloitte Touche Tohmatsu. As one of Australia’s leading professional services firms. Deloitte Touche Tohmatsu and its affiliates provide audit, tax, consulting, and financial advisory services through approximately 6,000 people across the country. Focused on the creation of value and growth, and known as an employer of choice for innovative human resources programs, we are dedicated to helping our clients and our people excel. For more information, please visit our web site at www.deloitte.com.au. Liability limited by a scheme approved under Professional Standards Legislation. Member of Deloitte Touche Tohmatsu Limited © 2013 Deloitte Touche Tohmatsu

Editor's Notes

  1. Deloitte Access Economics report released last year
  2. We're only at the beginning of the "digital revolution"
  3. Generation connected.
  4. Mobile act 2 – more than veneeringNew paradigm
  5. Analytics has become accessiblePersonalisation now being realisedWatson
  6. Connected DevicesL’Oreal On Demand lipsticks
  7. Social is not an added extraCrowd intelligenceBBC archive taggingSocial cohesion
  8. Risk appetite
  9. Controlled collision of mobile, social, cloud, analytics and cyberAny of these individual trends would be massive in their own right… we have 5 concurrentlyContent is the new blackAdobe can manage these collisions
  10. C&A – Facebook integrationTwo key foundationsVisibility of stock across channelsOrder fulfilmnet across channelsIntention based replenishmentNordstrum – 20% revenue lift from out of stocksCasino Paris – Mobile ordering in store
  11. Click, scroll, drag, drop, switchTouch, swipe, pinch, context?
  12. New interaction paradigm?Nest ThermometerMYOGoogle glassTesla
  13. PassionsCrowd intelligencePower of Pull
  14. Unknown unknownsGoogle search… Tell me all the things I need to know that I don’t even know the question
  15. How incumbents respond
  16. They invest in new capabilities over old business modelsThey treasure their customer relationshipsThey have become fast and agile They know their true competitors They invest in talent
  17. Giffgaff is Scottish for mutual givingGiffgaff has a manifesto… Social service… most queries answered within 90 seconds.No retail. No call centre.Owned by Telefonica / O2
  18. Omnichannel customers are3.5 times more profitableExperience driven commerceAdobe and ATGPartnership200,000 SKUsClick & collect in all stores40% increase in sales in FY1224% of revenues via digitalRevenue 9.5bn Euros in 2012/13
  19. Perfect