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Ams project insights

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Ams project insights

  1. 1. SAP AMS PROJECTS - INSIGHTS BY , SAILENDRA
  2. 2. SAP OVERVIEW • SAP stands for Systems, Applications, and Products in Data Processing • Founded in Germany by Five Former IBM Engineers in 1972 • In 1988, SAP went public and became a jointstock company, SAP AG 2/11/2014 2
  3. 3. CONTD….. • Headquartered in Walldorf, Germany, • The World's Largest Inter-Enterprise Software Company • The world's Third-Largest Independent Software Supplier Overall • Employs Over 23,700 People in More than 50 Countries • Additional Information can be Found on the SAP Web Site http://www.sap.com/company and http://www.sapfans.com/ 2/11/2014 3
  4. 4. SAP SYSTEM SD FI Sales & Distribution Financial Accounting MM CO Materials Mgmt. Controlling PP CORE MODULES QM Fixed Assets Mgmt. Client / Server ABAP/4 Quality Management PM Plant Maintenance HR Human Resources 2/11/2014 AM R/3 Production Planning IS TR Treasury WF Workflow Industry Solutions 4
  5. 5. 3-TIER STRUCTURE USER PCs Application Server USER PCs Database Server Application Server 2/11/2014 Application Server Application Server 5
  6. 6. AMS PROJECT - INTRODUCTION Apart from 24x7 support to the system , SAP Application Management services always strive and aim for continuous improvement of SAP solution-based landscapes and optimization business processes . This helps in adding competitive edge to the company’s position by reducing cost of ownership while improving business performance. 2/11/2014 6
  7. 7. SALIENT FEATURES Application hosting support • Hardware support • 24x7 coverage • Storage management • Operating system management • Backup and recovery • Disaster recovery Help Desk support • Centralized Help Desk • 24x7 coverage • Multichannel support (web, phone, e-mail, chat channels) • Incident management Functional and technical support • Problem management (ABAP programs, SAP configuration, interfaces) • Functional / technical enhancements (business analysis and RICE development) • Testing • System administration and monitoring System monitoring using CCMS, SAP Solution Manager • OSS support from SAP • Release management • DBA support • SAP user management • SAP patches and hotfix application 2/11/2014 7
  8. 8. MAJOR MODULES • • • • • Incident Management Problem Management Request Management Access Management Continous Process Improvement 2/11/2014 8
  9. 9. KEY PARAMETERS • • • • • • • Resolution Index Response Index Average turn- around time Weighted resolution index SLA achieved strike rate Throughput efficiency Resource utilization 2/11/2014 9
  10. 10. VALUE PROPOSITION In 1 years time : • Incident Count reduction • Reduction in number of problems • Business process improvement resulting in optimized system and cost reduction • More efficient resource utilization 2/11/2014 10

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