Canadian Tire is one of Canadas largest firms. They operate four large distribution centers
service over 470 tire retail outlets. They recently installed a YMS, which they have integrated
with their WMS and TMS systems. Their expectation was improved performance in over-the-
road transportation equipment utilization, driver productivity, and warehouse dock/door
utilization. As a relatively new logistics employee, you have been asked to develop an evaluation
system to measure operational productivity improvement. While management does not want a
financial impact evaluation, they are interested in developing benchmarks to measure initial and
sustainable productivity improvement. You have the job-how would you proceed?