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Chatbots for Education: Meeting Students Where They Are

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Robots and Pencils has been active in the EDU space with Salesforce since 2014, most notably with the launch of the TEx app for the University of Texas, version one of which launched in 2015. We continue to find new and innovative ways to leverage the power of Salesforce for EDU. According to BI Intelligence, Facebook Messenger was the #1 downloaded app of 2016, and 80% of teenagers are using it as their first or second means of communication. Using a Facebook Messenger chatbot that is connected to Service Cloud and Advisor Link, we engage students by facilitating document submission, advisor appointments, and student check-ins to maximize student persistence and success. Repetitive tasks are offloaded from university staff to the bot, empowering staff to focus on one-to-one student advising.

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Chatbots for Education: Meeting Students Where They Are

  1. 1. Chatbots for Education: Meeting Students Where They Are Ryan Gialames, Director of Product Design @ Robots & Pencils
  2. 2. ROBOTS AND PENCILS IS A DIGITAL INNOVATION AGENCY COMPANIES ENGAGE TO CREATE WHAT’S NEXT.
  3. 3. Robots & Pencils Expertise in Education Robots and Pencils has designed and developed over 20 educational platforms and mobile apps that have made learning more accessible, interactive and personalized for thousands of individuals across North America.
  4. 4. Discover Entrepreneurship! Educating 10,000+ students on entrepreneurship
  5. 5. Career Education Corporation Designing engaging mobile experiences for faculty
  6. 6. Texas OnCourse Career education done differently
  7. 7. TEx, A Total Educational Experience Ditching textbooks for iPads in The University of Texas System
  8. 8. 🤖
  9. 9. 🤖 🎓
  10. 10. “How many of you have interacted with a chatbot?
  11. 11. 59 60 % % of US Millennials of US Gen Xers have used chatbots on a messaging app - Gartner
  12. 12. By 2020, the average person will have more conversations with bots than with their spouse - Gartner
  13. 13. “How many of you are considering or actively pursuing a chatbot strategy for your institution?
  14. 14. Basic Layout First level text is set at twenty point Salesforce Sans and does not have a bullet • Second level is eighteen point Salesforce Sans First level text is et at twenty point Salesforce Sans and does not have a bullet • Second level is eighteen point Salesforce Sans Subtitle placeholder
  15. 15. Basic Layout First level text is set at twenty point Salesforce Sans and does not have a bullet • Second level is eighteen point Salesforce Sans First level text is et at twenty point Salesforce Sans and does not have a bullet • Second level is eighteen point Salesforce Sans Subtitle placeholder
  16. 16. Basic Layout First level text is set at twenty point Salesforce Sans and does not have a bullet • Second level is eighteen point Salesforce Sans First level text is et at twenty point Salesforce Sans and does not have a bullet • Second level is eighteen point Salesforce Sans Subtitle placeholder
  17. 17. Facebook Messenger was the the #1 downloaded app of 2016 80% of teenagers are using it as their first or second means of communication - BI Intelligence
  18. 18. Welcome & congratulate each student personally.
  19. 19. Prepare & guide students through Financial Aid processes.
  20. 20. Drive task completion and provide helpful context.
  21. 21. Collect insightful responses and react accordingly.
  22. 22. Provide important nudges and reminders.
  23. 23. Deliver learning content in new and exciting ways.
  24. 24. Answer student's questions in real-time and expand your NLP knowledgebase.
  25. 25. Let’s Chat about Chatbots! I’d love to hear any ideas you might have for the use of chatbots in education. • I’ll be hanging out in the quad and networking rooms and would love to talk. Robots and Pencils is releasing our chatbot solution for education very soon. • We are seeking design partners to help us shape the administration and authoring. Visit SOCRATES.CHAT • To sign up for updates or schedule a time to talk with the team.
  26. 26. Socrates.Chat RobotsandPencils.com @gialames
  • fatiaitbennacer

    Mar. 8, 2020

Robots and Pencils has been active in the EDU space with Salesforce since 2014, most notably with the launch of the TEx app for the University of Texas, version one of which launched in 2015. We continue to find new and innovative ways to leverage the power of Salesforce for EDU. According to BI Intelligence, Facebook Messenger was the #1 downloaded app of 2016, and 80% of teenagers are using it as their first or second means of communication. Using a Facebook Messenger chatbot that is connected to Service Cloud and Advisor Link, we engage students by facilitating document submission, advisor appointments, and student check-ins to maximize student persistence and success. Repetitive tasks are offloaded from university staff to the bot, empowering staff to focus on one-to-one student advising.

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