What Use is the Internet of Things to Marketing?

Trinity Consulting Services
Trinity Consulting ServicesExecutive Director, Innovation & Business Transformation en Trinity Consulting Services
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
Why	
  does	
  it	
  ma-er	
  that	
  a	
  toaster	
  can	
  talk	
  to	
  the	
  
fridge?	
  	
  
Why	
  should	
  objects	
  in	
  your	
  office	
  know	
  where	
  
you	
  are,	
  and	
  when	
  you	
  might	
  need	
  them?	
  
They	
  may	
  seem	
  trite,	
  but	
  these	
  are	
  more	
  than	
  just	
  
philosophical	
  ques3ons.	
  They	
  are	
  the	
  meat	
  of	
  the	
  
maVer	
  when	
  it	
  comes	
  to	
  the	
  Internet	
  of	
  Things	
  
(IoT).	
  And	
  as	
  an	
  innovator,	
  I	
  have	
  to	
  have	
  answers	
  
to	
  such	
  ques3ons	
  from	
  my	
  peers	
  in	
  the	
  marke3ng	
  
community,	
  and	
  I	
  need	
  to	
  communicate	
  who	
  are	
  
the	
  leaders	
  in	
  the	
  field.	
  	
  
Why	
  Does	
  It	
  MaVer?	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
Last	
  weekend,	
  one	
  of	
  my	
  challenges	
  was	
  addressed	
  by	
  a	
  list	
  of	
  the	
  Top	
  10	
  Most	
  
InnovaCve	
  Companies	
  for	
  the	
  Internet	
  of	
  Things.	
  Most	
  marketers	
  would	
  know	
  the	
  
names	
  of	
  the	
  companies	
  in	
  the	
  mix	
  –	
  everyone	
  from	
  Microso	
  and	
  Intel,	
  to	
  
Salesforce	
  and	
  Tesla.	
  But	
  there	
  is	
  s3ll	
  a	
  lot	
  of	
  doubt	
  in	
  corporate	
  circles	
  and	
  the	
  
marke3ng	
  sector	
  about	
  the	
  value	
  of	
  the	
  Internet	
  of	
  Things.	
  There’s	
  understandable	
  
concern	
  about	
  the	
  personal	
  privacy	
  of	
  ci3zens,	
  and	
  the	
  possibility	
  that	
  the	
  Internet	
  
of	
  Things	
  might	
  further	
  fragment	
  the	
  media	
  landscape,	
  so	
  for	
  marketers,	
  the	
  task	
  of	
  
aVrac3ng	
  aVen3on	
  becomes	
  harder	
  than	
  ever.	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
"But	
  this	
  is	
  key:	
  the	
  reason	
  why	
  marketers	
  need	
  to	
  embrace	
  the	
  
Internet	
  of	
  Things	
  is	
  because	
  it	
  makes	
  marke7ng	
  simpler.”	
  
	
  
Anthony	
  J	
  James	
  
Chief	
  Innova9on	
  &	
  Growth	
  Officer,	
  DDB	
  
2015	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
In	
  essence,	
  the	
  Internet	
  of	
  Things	
  is	
  a	
  collec3ve	
  term	
  for	
  technologies	
  that	
  allow	
  almost	
  
anything	
  with	
  a	
  chip	
  in	
  it,	
  or	
  a	
  barcode	
  on	
  it,	
  to	
  communicate	
  with	
  a	
  network.	
  And	
  the	
  
technologies	
  already	
  exist.	
  
There	
  are	
  already	
  devices	
  that	
  track	
  your	
  loca3on	
  	
  
(mobile	
  phones)	
  and	
  there	
  are	
  ‘smart	
  homes’	
  and	
  	
  
‘smart	
  offices’	
  that	
  will	
  turn	
  lights	
  and	
  hea3ng	
  on	
  	
  
and	
  off,	
  depending	
  on	
  where	
  people	
  are.	
  And	
  there	
  	
  
are	
  barcode	
  readers,	
  QR	
  code	
  readers	
  and	
  so	
  on,	
  	
  
that	
  work	
  not	
  just	
  at	
  the	
  checkout	
  of	
  your	
  local	
  	
  
supermarket,	
  but	
  at	
  the	
  entry	
  to	
  your	
  home,	
  or	
  	
  
even	
  your	
  fridge.	
  
What	
  Is	
  It	
  Anyway?	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
IMAGE	
  SOURCE:	
  ‘Marke3ng	
  and	
  the	
  Internet	
  of	
  Things,	
  closer	
  than	
  you	
  think’,	
  hVp://chiefmartec.com/2015/06/marke3ng-­‐internet-­‐things-­‐closer-­‐think/	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
So	
  to	
  answer	
  the	
  first	
  ques3on	
  posed	
  in	
  this	
  post,	
  if	
  your	
  toaster	
  can	
  talk	
  to	
  your	
  fridge,	
  it	
  can	
  
register	
  how	
  many	
  slices	
  of	
  bread	
  have	
  been	
  toasted	
  from	
  the	
  loaf	
  you	
  normally	
  keep	
  in	
  the	
  
fridge.	
  And	
  if	
  the	
  fridge	
  is	
  connected	
  to	
  your	
  online	
  shopping	
  list,	
  it	
  can	
  tell	
  when	
  you’re	
  going	
  to	
  
need	
  to	
  have	
  a	
  new	
  loaf	
  of	
  bread	
  delivered	
  to	
  your	
  house.	
  
	
  
Or,	
  from	
  a	
  marketers’	
  perspec3ve,	
  it	
  makes	
  buying	
  easier,	
  by	
  taking	
  the	
  decision	
  maker	
  out	
  of	
  
the	
  buying	
  process.	
  It	
  automates	
  the	
  process,	
  reducing	
  the	
  likelihood	
  of	
  the	
  customer	
  changing	
  
brands	
  or	
  outlets	
  for	
  purchasing.	
  
	
  
It’s	
  not	
  just	
  convenient	
  for	
  the	
  	
  
householder.	
  It’s	
  easier	
  for	
  the	
  	
  
marketer.	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
The	
  biggest	
  issue	
  that	
  proponents	
  of	
  the	
  Internet	
  of	
  Things	
  have	
  had	
  up	
  3ll	
  now	
  has	
  been	
  the	
  
number	
  of	
  devices	
  that	
  can	
  be	
  linked.	
  But	
  since	
  the	
  development	
  of	
  apps	
  that	
  can	
  read	
  
barcodes	
  and	
  the	
  increasing	
  number	
  of	
  devices	
  that	
  are	
  shipped	
  with	
  network	
  capability,	
  
enterprises	
  in	
  par3cular	
  are	
  taking	
  advantage	
  of	
  the	
  Internet	
  of	
  Things	
  to	
  track	
  resource	
  use	
  
and	
  improve	
  sustainability	
  in	
  the	
  workplace.	
  There	
  are	
  several	
  case	
  studies	
  of	
  IoT	
  devices	
  now	
  
being	
  used	
  to	
  make	
  workplaces	
  greener,	
  and	
  to	
  reduce	
  costs	
  of	
  opera3on.	
  And	
  this	
  all	
  goes	
  to	
  
answering	
  the	
  second	
  ques3on	
  at	
  the	
  top	
  of	
  this	
  post	
  –	
  when	
  objects	
  in	
  your	
  office	
  know	
  
where	
  you	
  are	
  and	
  when	
  you	
  might	
  need	
  them,	
  they	
  can	
  be	
  programmed	
  to	
  switch	
  off,	
  saving	
  
power,	
  and	
  reducing	
  the	
  costs	
  of	
  doing	
  business.	
  
What	
  Are	
  The	
  Immediate	
  Opportuni3es?	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
For	
  marketers,	
  too,	
  these	
  sustainability	
  ini3a3ves	
  are	
  a	
  great	
  way	
  to	
  prove	
  the	
  value	
  of	
  IoT	
  
devices	
  to	
  consumers	
  and	
  businesses.	
  Once	
  customers	
  are	
  used	
  to	
  the	
  cost-­‐saving	
  benefits	
  of	
  
connec3ng	
  devices	
  at	
  home	
  and	
  at	
  work,	
  it	
  becomes	
  easier	
  to	
  introduce	
  new	
  IoT	
  applica3ons	
  
for	
  purchasing.	
  And	
  as	
  data	
  tracking	
  from	
  IoT	
  devices	
  improves	
  and	
  intelligence	
  is	
  collected	
  
on	
  prac3ces	
  and	
  needs,	
  there	
  will	
  be	
  improved	
  capability	
  to	
  predict	
  when	
  a	
  customer	
  may	
  
need	
  a	
  par3cular	
  product	
  or	
  service.	
  
What	
  Are	
  The	
  Immediate	
  Opportuni3es?	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
In	
  short,	
  marketers	
  should	
  be	
  finding	
  ways	
  to	
  use	
  IoT	
  devices	
  that	
  can	
  improve	
  home	
  and	
  
business	
  efficiency	
  as	
  a	
  means	
  of	
  learning	
  more	
  about	
  	
  
consumer	
  behaviours.	
  In	
  an	
  age	
  where	
  aVen3on	
  is	
  	
  
so	
  divided,	
  it	
  makes	
  sense	
  to	
  follow	
  where	
  aVen3on	
  	
  
is	
  being	
  drawn,	
  rather	
  than	
  trying	
  to	
  aVract	
  	
  
aVen3on.	
  This	
  way	
  marke3ng	
  messaging	
  can	
  be	
  	
  
focused	
  en3rely	
  on	
  need	
  fulfilment	
  rather	
  	
  
than	
  trying	
  to	
  convert	
  a	
  scep3cal	
  consumer	
  base.	
  	
  
What	
  Are	
  The	
  Immediate	
  Opportuni3es?	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
And	
  of	
  course	
  it’s	
  not	
  just	
  marke3ng	
  	
  
messaging	
  that	
  improves.	
  From	
  an	
  innova3on	
  	
  
perspec3ve,	
  IoT	
  can	
  be	
  used	
  to	
  iden3fy	
  	
  
boVlenecks	
  in	
  communica3on,	
  or	
  opportuni3es	
  for	
  	
  
process	
  op3misa3on.	
  The	
  risk	
  of	
  innova3on	
  ini3a3ves	
  is	
  	
  
reduced,	
  because	
  problems	
  are	
  observable,	
  and	
  solving	
  them	
  	
  
becomes	
  a	
  priority.	
  Again,	
  because	
  it’s	
  a	
  maVer	
  of	
  needs	
  fulfilment,	
  	
  
innova3on	
  and	
  innova3ve	
  product	
  adop3on	
  becomes	
  a	
  simpler	
  	
  
decision	
  for	
  businesses	
  and	
  consumers	
  alike.	
  
Why	
  The	
  IoT	
  Improves	
  Innova3on	
  Efficiency	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
You	
  can	
  read	
  a	
  hundred	
  ar3cles	
  online	
  that	
  tell	
  you	
  that	
  the	
  Internet	
  of	
  Things	
  is	
  the	
  next	
  
stage	
  in	
  marke3ng.	
  But	
  for	
  marketers,	
  focusing	
  on	
  the	
  devices	
  misses	
  the	
  point.	
  It’s	
  all	
  about	
  
efficiency;	
  of	
  data	
  intelligence,	
  of	
  fulfilling	
  customer	
  needs,	
  and	
  of	
  customer	
  acquisi3on.	
  The	
  
marke3ng	
  community	
  need	
  to	
  move	
  from	
  considering	
  the	
  Internet	
  of	
  Things	
  as	
  an	
  intrusive	
  
and	
  difficult	
  content	
  plajorm	
  for	
  messaging,	
  to	
  understanding	
  its	
  power	
  as	
  in	
  making	
  
marke3ng	
  simpler.	
  
Why	
  The	
  IoT	
  Improves	
  Innova3on	
  Efficiency	
  
Anthony	
  J	
  James	
  	
  |	
  	
  Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
   Republished	
  September	
  2015	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  	
  |	
  	
  Published	
  Aug	
  24,	
  2015	
  	
  	
  
What	
  Use	
  is	
  the	
  Internet	
  of	
  Things	
  to	
  Marke3ng?	
  	
  
Published	
  by:	
  
Anthony	
  J	
  James	
  
Chief	
  Innova3on	
  &	
  Growth	
  Officer,	
  DDB	
  Asia	
  Pacific	
  
originally	
  published	
  on	
  LinkedIn	
  
1 de 13

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What Use is the Internet of Things to Marketing?

  • 1. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015      
  • 2. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       Why  does  it  ma-er  that  a  toaster  can  talk  to  the   fridge?     Why  should  objects  in  your  office  know  where   you  are,  and  when  you  might  need  them?   They  may  seem  trite,  but  these  are  more  than  just   philosophical  ques3ons.  They  are  the  meat  of  the   maVer  when  it  comes  to  the  Internet  of  Things   (IoT).  And  as  an  innovator,  I  have  to  have  answers   to  such  ques3ons  from  my  peers  in  the  marke3ng   community,  and  I  need  to  communicate  who  are   the  leaders  in  the  field.     Why  Does  It  MaVer?  
  • 3. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       Last  weekend,  one  of  my  challenges  was  addressed  by  a  list  of  the  Top  10  Most   InnovaCve  Companies  for  the  Internet  of  Things.  Most  marketers  would  know  the   names  of  the  companies  in  the  mix  –  everyone  from  Microso  and  Intel,  to   Salesforce  and  Tesla.  But  there  is  s3ll  a  lot  of  doubt  in  corporate  circles  and  the   marke3ng  sector  about  the  value  of  the  Internet  of  Things.  There’s  understandable   concern  about  the  personal  privacy  of  ci3zens,  and  the  possibility  that  the  Internet   of  Things  might  further  fragment  the  media  landscape,  so  for  marketers,  the  task  of   aVrac3ng  aVen3on  becomes  harder  than  ever.  
  • 4. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       "But  this  is  key:  the  reason  why  marketers  need  to  embrace  the   Internet  of  Things  is  because  it  makes  marke7ng  simpler.”     Anthony  J  James   Chief  Innova9on  &  Growth  Officer,  DDB   2015  
  • 5. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       In  essence,  the  Internet  of  Things  is  a  collec3ve  term  for  technologies  that  allow  almost   anything  with  a  chip  in  it,  or  a  barcode  on  it,  to  communicate  with  a  network.  And  the   technologies  already  exist.   There  are  already  devices  that  track  your  loca3on     (mobile  phones)  and  there  are  ‘smart  homes’  and     ‘smart  offices’  that  will  turn  lights  and  hea3ng  on     and  off,  depending  on  where  people  are.  And  there     are  barcode  readers,  QR  code  readers  and  so  on,     that  work  not  just  at  the  checkout  of  your  local     supermarket,  but  at  the  entry  to  your  home,  or     even  your  fridge.   What  Is  It  Anyway?  
  • 6. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       IMAGE  SOURCE:  ‘Marke3ng  and  the  Internet  of  Things,  closer  than  you  think’,  hVp://chiefmartec.com/2015/06/marke3ng-­‐internet-­‐things-­‐closer-­‐think/  
  • 7. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       So  to  answer  the  first  ques3on  posed  in  this  post,  if  your  toaster  can  talk  to  your  fridge,  it  can   register  how  many  slices  of  bread  have  been  toasted  from  the  loaf  you  normally  keep  in  the   fridge.  And  if  the  fridge  is  connected  to  your  online  shopping  list,  it  can  tell  when  you’re  going  to   need  to  have  a  new  loaf  of  bread  delivered  to  your  house.     Or,  from  a  marketers’  perspec3ve,  it  makes  buying  easier,  by  taking  the  decision  maker  out  of   the  buying  process.  It  automates  the  process,  reducing  the  likelihood  of  the  customer  changing   brands  or  outlets  for  purchasing.     It’s  not  just  convenient  for  the     householder.  It’s  easier  for  the     marketer.  
  • 8. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       The  biggest  issue  that  proponents  of  the  Internet  of  Things  have  had  up  3ll  now  has  been  the   number  of  devices  that  can  be  linked.  But  since  the  development  of  apps  that  can  read   barcodes  and  the  increasing  number  of  devices  that  are  shipped  with  network  capability,   enterprises  in  par3cular  are  taking  advantage  of  the  Internet  of  Things  to  track  resource  use   and  improve  sustainability  in  the  workplace.  There  are  several  case  studies  of  IoT  devices  now   being  used  to  make  workplaces  greener,  and  to  reduce  costs  of  opera3on.  And  this  all  goes  to   answering  the  second  ques3on  at  the  top  of  this  post  –  when  objects  in  your  office  know   where  you  are  and  when  you  might  need  them,  they  can  be  programmed  to  switch  off,  saving   power,  and  reducing  the  costs  of  doing  business.   What  Are  The  Immediate  Opportuni3es?  
  • 9. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       For  marketers,  too,  these  sustainability  ini3a3ves  are  a  great  way  to  prove  the  value  of  IoT   devices  to  consumers  and  businesses.  Once  customers  are  used  to  the  cost-­‐saving  benefits  of   connec3ng  devices  at  home  and  at  work,  it  becomes  easier  to  introduce  new  IoT  applica3ons   for  purchasing.  And  as  data  tracking  from  IoT  devices  improves  and  intelligence  is  collected   on  prac3ces  and  needs,  there  will  be  improved  capability  to  predict  when  a  customer  may   need  a  par3cular  product  or  service.   What  Are  The  Immediate  Opportuni3es?  
  • 10. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       In  short,  marketers  should  be  finding  ways  to  use  IoT  devices  that  can  improve  home  and   business  efficiency  as  a  means  of  learning  more  about     consumer  behaviours.  In  an  age  where  aVen3on  is     so  divided,  it  makes  sense  to  follow  where  aVen3on     is  being  drawn,  rather  than  trying  to  aVract     aVen3on.  This  way  marke3ng  messaging  can  be     focused  en3rely  on  need  fulfilment  rather     than  trying  to  convert  a  scep3cal  consumer  base.     What  Are  The  Immediate  Opportuni3es?  
  • 11. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       And  of  course  it’s  not  just  marke3ng     messaging  that  improves.  From  an  innova3on     perspec3ve,  IoT  can  be  used  to  iden3fy     boVlenecks  in  communica3on,  or  opportuni3es  for     process  op3misa3on.  The  risk  of  innova3on  ini3a3ves  is     reduced,  because  problems  are  observable,  and  solving  them     becomes  a  priority.  Again,  because  it’s  a  maVer  of  needs  fulfilment,     innova3on  and  innova3ve  product  adop3on  becomes  a  simpler     decision  for  businesses  and  consumers  alike.   Why  The  IoT  Improves  Innova3on  Efficiency  
  • 12. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       You  can  read  a  hundred  ar3cles  online  that  tell  you  that  the  Internet  of  Things  is  the  next   stage  in  marke3ng.  But  for  marketers,  focusing  on  the  devices  misses  the  point.  It’s  all  about   efficiency;  of  data  intelligence,  of  fulfilling  customer  needs,  and  of  customer  acquisi3on.  The   marke3ng  community  need  to  move  from  considering  the  Internet  of  Things  as  an  intrusive   and  difficult  content  plajorm  for  messaging,  to  understanding  its  power  as  in  making   marke3ng  simpler.   Why  The  IoT  Improves  Innova3on  Efficiency  
  • 13. Anthony  J  James    |    Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   Republished  September  2015   What  Use  is  the  Internet  of  Things  to  Marke3ng?      |    Published  Aug  24,  2015       What  Use  is  the  Internet  of  Things  to  Marke3ng?     Published  by:   Anthony  J  James   Chief  Innova3on  &  Growth  Officer,  DDB  Asia  Pacific   originally  published  on  LinkedIn