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Created By : Samraat Kakkar

                        Twitter : @samraatkakkar
                                                                                                                                                                                                                                  Traditional
                                                                                                                                                                                              Impact on media
                                                                                                                                                                                                                                  Social
                                                                                                                                                             Business objectives
                                                                                                                                                                                           Impact on Target Audience

                                                                                                                                                                                           Impact on Business Objectives

                                                                                                                                                                                                                       Lead Generation

                                                                                                                                                                                                   Sales               Emerging Trends

                                                                                                                                                                                                                       Competition
                Blog content
                                          Blogs                                                                                                                                                                                   Integrated Campaigns
                     Comments
                                                                                                                                                                                                                                    Digital Campaigns
                                          Twitter
                                                                                                                                                                                                                                  Influencer Engagement
              User feeds                                                                                                                                                                           Marketing & PR
                                      Facebook                                                                                                                                                                                    Outreach
              Page feeds                                                                                                                                     Organizational Functions
                                                                                                                                                                                                                                  Trends Identification
        Video uploaded
                                        Youtube                                                                                                                                                                                   Competition Mapping
               Comments
                                                                                                                                                                                                                                                                Existing
                                         Forums                                                                                                                                                                        Employee Management
                                                                                                                                                                                                    HR                                                             Old
                                                               Real time
                             Discussion Boards                                         Owned Content
                                                               listening
                                                                                                                                                                                                                       Recruitment Campaigns
                                              Flickr
                                                                                                                                                                                                                          Announcing Results
                                                                                                                                                                                                   Investor
                                       Pinterest
                                                                                                                                                                                                   Relations
                                                                                                                                                                                                                          Connecting with analysts / FII /
    Four Square
                                Mobile networks                                                                                                                                                                           Blog content
              Path                                                                                                                                                                                    Blogs
                                                                                                                                                                                                                          Comments
                User feeds
                                        Linkedin                                                                                                                                                      Twitter
               Discussions
                                                                                                                                                                                                                                User feeds
                                Owned Content                                                                                                                                                         Facebook
                                                                                                                                                                                                                                Page feeds
                           Socail Conversations
                                                                                                                 Real time                                                                                                     Video uploaded
                                                                                                                 listening
        Blog content                                                                                                                                                                                  Youtube
                                    Blogs                                                                                                                                                                                      Comments
             Comments
                                                                                                                                                                               Real time
                                                                                                                                                                                                      Forums
                                                                                                                                                                               listening
                                    Twitter
                                                                                                                                                                                                      Discussion Boards
       User feeds
                                 Facebook                                                                                                                                                             Flickr
      Page feeds
                                                                                                                                                                                                      Pinterest
   Video uploaded
                                  Youtube                                                                                                                                                                                             Four Square
        Comments                                                                                                                                                                                      Mobile networks
                                                                                                                                                                                                                                       Path
                                   Forums
                                                                                                                                                                                                                              User feeds
                                                          Real time
                        Discussion Boards                                       Socail Conversations                                                                                                  Linkedin
                                                          listening
                                                                                                                                                                                                                              Discussions
                                     Flickr
                                                                                                                                                                                                   Predictive Analysis
                                  Pinterest
                                                                                                                                                                                                   Semantic Analysis
Four Square
                          Mobile networks                                                                                                                                                                                                       Importance
      Path
                                                                                                                                                                                                                                                Reach
        User feeds
                                  Linkedin                                                                                                                                                                                                      Spread
       Discussions
                                                                                                                                                                                                                                                Brand Loyalty
                           Owned Content                                                                                                                                                           Social Network Analysis
                                                                                                                                                                                                                                                Sentiment
                      Socail Conversations
                                                                                                                                                                                                                                                Time Based
                                                                               Sales
                                                                                                                                                                                                                                                Geo Based
                                                                      Marketing & PR                                                                                           Analysis
                                                                                                                                                                                                                                                Topical Analysis
                                                                  Investor Relations
                                                                                                                                                                                                                                          Importance
                                                                                 HR                System Generated Tagging
                                                                                                                                                                                                                                          Reach
                                                                Uncategorized Data
                                                                                                                              Process flow     Social Media                                                                                Spread
                                                                      Manual Tagging                                                        Command Centre
                                                                                                                                                                                                                                          Brand Loyalty
                                                                         Competition                                                                                                               Comments Analysis
                                                                                                                                                                                                                                          Sentiment
                                                                                                Hourly
                                                                                                                                                                                                                                          Time Based
                                                                                                 Daily
                                                                                                                                                                                                                                          Geo Based
                                                                                                Weekly
                                                                                                                                                                                                                                          Topical Analysis
                                                                                             Monthly
                                                                                                                  Trends                                                                                        Early Signs
                                                                                Definition of Trends
                                                                                                                                                                                                                Advocates
                                                                                  Platform Specific
                                                                                                                                                                                                                Badvocates
                                                                                       Overall Trends
                                                                                                                                                              Role                                              Escalation
                                                                                         Competition                                                                           Crisis Management
                                                                                                                                                                                                                Engagement Matrix
                                                                                                  Hourly
                                                                                                                                                                                                                Roles & Responsibility
                                                                                                   Daily
                                                                                                                                                                                                                Potential Reach & Spread
                                                                                                 Weekly
                                                                                                                                                                                                                Roles & Responsibilities
                                                                                                Monthly          Influencers
                                                                                                                                                                                                                     Platform
                                                                               Definition of Influencer
                                                                                                                                                                                                                     Online Persona
                                                                                      Platform Specific
                                                                                                                                                                                                                     Ferq of engagement
                                                                                   Overall Influencers                                                                          Influencer identification
                                                                                                                                                                                                                     Quality of engagement
                                                                                Platform specific
                                                                                                                                                                                                                     Networks
                                                                                         Time based
                                                                                                                                                                                                                     Brand Orientation
                                                                                   Influencer based
                                                                                                                                                                                                                   Campaigns
                                                                                      Content based
                                                                                                                                                                                                                   Product / Services Buzz
                                                                                        Engagement
                                                                                                                                                                                                                   Corporate
                                                                                         Viral Factor                                                                          Competiton Mapping
                                                                                                                                                                                                                   Employees
                                                                                          Response
                                                                                                                                                                                                                   Engagement Rates
                                                                                          Comments
                                                                                                                                                                                                                   Responsive Rates
                                                                                  Overlay between
                                                                                                                 Analytics
                                                                                  various metrics                                                                                                        Proactive

                                                                                             Velocity                                                                                                    Reactive

                                                                                                Reach                                                                                                    Content Strategy

                                                                                        New / Churn                                                                                                      Checks and measures

                                                                                         Competition                                                                                                     Frequency

                                                                                         Competition                                                                                                     Organizational

                                                            Lead Generation                                                                                                                              C Suite
                                                                                          Functional
                                                       Psychometric Profiling                                                                                                                             Persona Definition

                                                                                       Share of voice                                                                          Engagement                Social media identities

                                                                                        Login                                                                                                                                     Current

                                                                            Content Update                                                                                                               Customers                 Past
                                                                                                            Engagement
                                                                                                              Console
                                                                      Social Media Platforms                                                                                                                                      Future

                                                                                Interactions                                                                                                                                      Current

                                                                                                                                                                                                         Employees                 Past

                                                                                                                                                                                                                                  Future

                                                                                                                                                                                                         Influencers

                                                                                                                                                                                                         Financial Community

                                                                                                                                                                                                            Inquiry

                                                                                                                                                                               Lead Generation              Connecting with the decision maker

                                                                                                                                                                                                            Sales collateral

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Social Media Command Centre

  • 1. Created By : Samraat Kakkar Twitter : @samraatkakkar Traditional Impact on media Social Business objectives Impact on Target Audience Impact on Business Objectives Lead Generation Sales Emerging Trends Competition Blog content Blogs Integrated Campaigns Comments Digital Campaigns Twitter Influencer Engagement User feeds Marketing & PR Facebook Outreach Page feeds Organizational Functions Trends Identification Video uploaded Youtube Competition Mapping Comments Existing Forums Employee Management HR Old Real time Discussion Boards Owned Content listening Recruitment Campaigns Flickr Announcing Results Investor Pinterest Relations Connecting with analysts / FII / Four Square Mobile networks Blog content Path Blogs Comments User feeds Linkedin Twitter Discussions User feeds Owned Content Facebook Page feeds Socail Conversations Real time Video uploaded listening Blog content Youtube Blogs Comments Comments Real time Forums listening Twitter Discussion Boards User feeds Facebook Flickr Page feeds Pinterest Video uploaded Youtube Four Square Comments Mobile networks Path Forums User feeds Real time Discussion Boards Socail Conversations Linkedin listening Discussions Flickr Predictive Analysis Pinterest Semantic Analysis Four Square Mobile networks Importance Path Reach User feeds Linkedin Spread Discussions Brand Loyalty Owned Content Social Network Analysis Sentiment Socail Conversations Time Based Sales Geo Based Marketing & PR Analysis Topical Analysis Investor Relations Importance HR System Generated Tagging Reach Uncategorized Data Process flow Social Media Spread Manual Tagging Command Centre Brand Loyalty Competition Comments Analysis Sentiment Hourly Time Based Daily Geo Based Weekly Topical Analysis Monthly Trends Early Signs Definition of Trends Advocates Platform Specific Badvocates Overall Trends Role Escalation Competition Crisis Management Engagement Matrix Hourly Roles & Responsibility Daily Potential Reach & Spread Weekly Roles & Responsibilities Monthly Influencers Platform Definition of Influencer Online Persona Platform Specific Ferq of engagement Overall Influencers Influencer identification Quality of engagement Platform specific Networks Time based Brand Orientation Influencer based Campaigns Content based Product / Services Buzz Engagement Corporate Viral Factor Competiton Mapping Employees Response Engagement Rates Comments Responsive Rates Overlay between Analytics various metrics Proactive Velocity Reactive Reach Content Strategy New / Churn Checks and measures Competition Frequency Competition Organizational Lead Generation C Suite Functional Psychometric Profiling Persona Definition Share of voice Engagement Social media identities Login Current Content Update Customers Past Engagement Console Social Media Platforms Future Interactions Current Employees Past Future Influencers Financial Community Inquiry Lead Generation Connecting with the decision maker Sales collateral