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Sanjay Khurana
Rock Health Innovation Summit
August 22
CAREGIVING
BIGGEST CONCERNS ABOUT LIFE IN OLD AGE
Source: Nielsen Global Survey About Aging, Q3 2013
Caregiving is a larger challenge than just managing health
– digital platforms can play a role in disrupting and
augmenting traditional business that assist caregivers
CAREGIVING HEIRARCHY OF NEEDS
Care
Evaluation &
Discrete
Assistance
Care Task
Management
Independent Living
Care Coordination
& Discharge
Planning
Long Term Care
Planning
Caregiver
Marketplace
Independent
Living
Care Task
Management
Care
Evaluation &
Evaluation
Discrete Care
Assistance
Long Term
Care
Planning
Caregiver
Marketplace
Care
Coordination
& Discharge
Planning
CAREGIVING & LONG
TERM CARE
SOLUTIONS
Apps that manage care tasks such as
family
calendar/notifucation/reminders
(Evernote, CareZone, CareMerge,
Healthy Circles. PHRs)
Apps/services to help ensure care
recipient safety at home/
independent living solutions (Philips
LifeLine, Independa, BeClose, Lively)
Care assessment and evaluation
tools & services (Angie’s list,
Healthgrades, the Senior’s list,
CarePathways, Yelp, etc)
Access to individual care
workers with vetting
components (Care.com,
CareLinx, open placement, etc)
Access to discreet care needs
such as transportation, grocery
shopping, home logistics/chore
bartering (Uber, taskrabbit)
Education, information for
planning tools for Planning and
Paying for LTC (legalzoom,
Dignity, Everplans, MyDirectives
Health Coordination/Post
Discharge planning (NaviHealth,
ILS Health Services, getwell
network)
The markets for care task
management tools, independent
living solutions and post-discharge
planning/transition solutions are
still in their early development
stage with no dominant market
leaders
Caregiver marketplace and discrete
care assistance service sectors are
experiencing the most disruption
right now, thanks to startups that
shake up these sectors with new
technologies and business models
The sectors for care assessment and
evaluation and LTC planning are
more mature and stable, but they
are also fragmented due to low
entry barriers
The Caregiver
25%
55%
20%
45-49 50-59 60+
51%49%81% Female
19% male
54
Is the
average
age
1/2
feel they have no
choice in taking on
caregiving
responsibility
4.6yrs
Average Length of Time
Caregiving
22hrs Time spent caregiving / week
51% Experience high levels of stress
28% Feel financial burdened
37%
receive additional unpaid help
mostly from immediate family
This study focuses on caregivers who experience at least some burden  this group represents 21% of Americans age 45-65
2 in 3
Care recipients
are female
71
Is the
average
age
11%
26%
21%
42%
18-49 50-69 70-79 80+
55
49
42
33
23
Mobility issues
Old age
Forgetfulness
Arthritis
Mental/emotional
illness, depression
Top Issues
Care
Recipients
are Facing
53% are parents/in-laws
16% are spouses
45
16
10 8 7 4 3 3 2 2 1 1
5
Care Recipient
Relationship with Caregiver
Caregivers’ emotions …
Photo: © Nielson Research
• They value the time spent in building
memories
• Are Indifferent/unaware of designation
“Caregiver”. Selflessness trumps title, though
legitimatizes the sacrifices to self and career
• Feel an increased financial burden and time
commitment to an already existing busy
career/family life
• Fear of being ill-equipped on “how to
knowledge” to deal with matters of care
• Experienced effects of ignoring oneself;
prioritizing others needs over own
• Protective instinct drives desire to not
compromise on safety & security
• Keeping loved ones entertained/engaged a
key priority
From recent ethnography study on online immersion program
Information, tools and tips for caregivers
Caregiving Resource Center
http://www.aarp.org/home-family/caregiving/

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Market Opportunities in Caregiving Tech

  • 1. Sanjay Khurana Rock Health Innovation Summit August 22 CAREGIVING
  • 2. BIGGEST CONCERNS ABOUT LIFE IN OLD AGE Source: Nielsen Global Survey About Aging, Q3 2013
  • 3. Caregiving is a larger challenge than just managing health – digital platforms can play a role in disrupting and augmenting traditional business that assist caregivers
  • 5. Care Evaluation & Discrete Assistance Care Task Management Independent Living Care Coordination & Discharge Planning Long Term Care Planning Caregiver Marketplace
  • 6. Independent Living Care Task Management Care Evaluation & Evaluation Discrete Care Assistance Long Term Care Planning Caregiver Marketplace Care Coordination & Discharge Planning CAREGIVING & LONG TERM CARE SOLUTIONS Apps that manage care tasks such as family calendar/notifucation/reminders (Evernote, CareZone, CareMerge, Healthy Circles. PHRs) Apps/services to help ensure care recipient safety at home/ independent living solutions (Philips LifeLine, Independa, BeClose, Lively) Care assessment and evaluation tools & services (Angie’s list, Healthgrades, the Senior’s list, CarePathways, Yelp, etc) Access to individual care workers with vetting components (Care.com, CareLinx, open placement, etc) Access to discreet care needs such as transportation, grocery shopping, home logistics/chore bartering (Uber, taskrabbit) Education, information for planning tools for Planning and Paying for LTC (legalzoom, Dignity, Everplans, MyDirectives Health Coordination/Post Discharge planning (NaviHealth, ILS Health Services, getwell network)
  • 7. The markets for care task management tools, independent living solutions and post-discharge planning/transition solutions are still in their early development stage with no dominant market leaders Caregiver marketplace and discrete care assistance service sectors are experiencing the most disruption right now, thanks to startups that shake up these sectors with new technologies and business models The sectors for care assessment and evaluation and LTC planning are more mature and stable, but they are also fragmented due to low entry barriers
  • 8. The Caregiver 25% 55% 20% 45-49 50-59 60+ 51%49%81% Female 19% male 54 Is the average age 1/2 feel they have no choice in taking on caregiving responsibility 4.6yrs Average Length of Time Caregiving 22hrs Time spent caregiving / week 51% Experience high levels of stress 28% Feel financial burdened 37% receive additional unpaid help mostly from immediate family This study focuses on caregivers who experience at least some burden  this group represents 21% of Americans age 45-65
  • 9. 2 in 3 Care recipients are female 71 Is the average age 11% 26% 21% 42% 18-49 50-69 70-79 80+ 55 49 42 33 23 Mobility issues Old age Forgetfulness Arthritis Mental/emotional illness, depression Top Issues Care Recipients are Facing 53% are parents/in-laws 16% are spouses 45 16 10 8 7 4 3 3 2 2 1 1 5 Care Recipient Relationship with Caregiver
  • 10. Caregivers’ emotions … Photo: © Nielson Research • They value the time spent in building memories • Are Indifferent/unaware of designation “Caregiver”. Selflessness trumps title, though legitimatizes the sacrifices to self and career • Feel an increased financial burden and time commitment to an already existing busy career/family life • Fear of being ill-equipped on “how to knowledge” to deal with matters of care • Experienced effects of ignoring oneself; prioritizing others needs over own • Protective instinct drives desire to not compromise on safety & security • Keeping loved ones entertained/engaged a key priority From recent ethnography study on online immersion program
  • 11. Information, tools and tips for caregivers Caregiving Resource Center http://www.aarp.org/home-family/caregiving/