16. CUSTOMER SEGMENTS
• For whom are we creating value?
• Who are our most important
customers?
• Who are our early adopters?
Marketing segments
Mass Market / Niche
Multi-sided Platform
User Vs Customer
17. PROBLEM
• What is the pain point?
• Why people would pay for our
solution?
Misunderstanding the
problem is one of the
first reasons for failure!
18. VALUE PROPOSITION
• What value do we deliver to the
customer?
• What is in our solution that people
would pay for?
• Which customer needs are we
satisfying?
• How can we make people
understand our value in one
sentence?
Newness
Performance
Customization
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience
19.
20. SOLUTION
• What product/service/project can
solve the problem?
• What are the key characteristic of the
end product?
• What the MVP could look like?
All the characteristics
of the solution must
correspond to a
problem or an unfair
advantage.
21. CHANNEL
• Through which Channels do our
Customer Segments want to be
reached?
• Which ones work best?
• Which ones are most cost-efficient?
Number of customer
segments
Investment required
Standard product
Amount of control
22.
23. REVENUE STREAMS
• For what value are our customers
really willing to pay?
• For what do they currently pay?
• How much does each Revenue
Stream contribute to overall
revenues?
Subscriptions
Upfront payment
Maintenance
Product Vs Service
Reload (Gilette Model)
24. COST STRUCTURE
• What are the most important costs
inherent in our business model?
• Which Key Resources are most
expensive?
• Which Key Activities are most
expensive?
Fixed Costs (salaries,
rents, utilities)
Variable costs
Economies of scale
Economies of scope
25. KEY METRICS
• What KPIs (1 to 3 max.) are really
relevant to measure the validation of
our solution?
• How can we measure the key
metrics?
A starting project
cannot spend time on
too many KPIs. Focus
only 1, 2 or 3.
Remember Actionable
data
26. UNFAIR ADVANTAGE
• What can protect us from
competitors?
• Can we build a barrier to entry?
• What asset do we have that are
difficult to replicate?
You usually never start
with a strong unfair
advantage. But keep in
mind to build the unfair
advantage in the long
run.
27.
28. Production
Problem Solving
Platform/Network
KEY ACTIVITIES
• What Key Activities do our Value
Propositions require?
• Our Distribution Channels?
• Customer Relationships?
• Revenue streams?
KEY RESOURCES
• What Key Resources do our
Value Propositions require?
• Our Distribution Chan<nels?
Customer Relationships?
• Revenue Streams?
Physical
Intellectual (brand patents,
copyrights, data)
Human
Financial
29. Personal assistance
Dedicated Personal
Assistance
Self-Service
Automated Services
Co-creation
CUSTOMER RELATIONSHIPS
• What type of relationship does each of
our Customer Segments expect us to
establish and maintain with them?
• How costly are they?
KEY PARTNERSHIPS
• Who are our Key Partners?
• Who are our key suppliers?
Motivations for Partnerships
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources
andactivities
30. Step 1
Use the Business Model Canvas to visualize/imagine your potential
business. Make most probable hypotheses for each of the elements
Step 2
Rate the degree of doubt you have for each of the hypotheses (1-3
scale).
31. Step 3
For the most major risk(s), Identify Risk Mitigation Tasks based on Primary
Data, estimate its cost.
Step 4
Identify Feasible sequences and any chronological or physical constraints
Step 5
Identify the maximum Risk Reduction-lowest cost path.
34. Battery
- Leased
- Limited Range
- Expensive
Switching
Station
- Inventory of batteries
- Service Level
B u s i n e s s
m o d e l a s
i m a g i n e d
Charging Spots
- Home or Work
Electricity
-
Customer
Payment Plan --
Overage Charge -
35. Auto & Battery
manufacturers
Generic Battery Platform
Electricity Suppliers
Government
Battery Station Mgmt
Sales
Electricity Procurement
Subscription
Per-mile payment
Stations
Batteries
Car
A ecological car with no
problem of battery.
Green
Status
Cheaper in the long run
No Range Problem
Subscription
Aftersale: Full Online
relationship
Green customers
Commercial Fleets (rental
cars, taxis)
Early Customers: High
Income urban executives,
Internet
Direct to consumers
Some strategic retailers
Fixed costs
Battery Costs
Maintenance, replacement of
platforms and batteries
Varialble costs:
Electricity Costs
Per-mile price
Fixed + Overage
Subscription fee
Recall Lean Startup
Discover Lean Canvas
Apply Lean Canvas with an example (your participation required)
Example = realize 6 months in the project that no one wants to use the product
Waste of doing efficiently things that no one wants
Size of Batches
We are in a world of data: but some are not actionable, and sometimes misleading. Example: Number of subscribers… not good.
To improve entrepreneurial outcomes, and to hold entrepreneurs accountable, we need to focus on the boring stuff: how to measure progress, how to setup milestones, how to prioritize work. This requires a new kind of accounting, specific to startups.
Congratulations, Ready to face adversity and the adventure of uncertains paths. Or at least a bit more ready!
Small batches in production,
But very important as well to reduce batches in the conception (exemple Iphone, cars Prototypes, parts, etc.)
15-30 minutes – 1 pages business model – easy to adapt
The goal is to validate every assumption
Product / Market Fit
Lister toutes les hypothèses
On Commence par Customer segments / Problem We try to solve a problem for someone
Customer segment —> What is that? you can’t address everyone, because:
Tastes/opinions/needs are different
It’s expensive
So important to Identify the customer segment which is not too big nor too small
Also important, the types of customers are different according to business models: A market place = Buyers and Sellers / In BtoBtoC, Retailers/Final customer / You also have Buyers and Users.
For INTERNAL PROJECTS too: Segments can be : Managers, a department, new recruits, …
3 key questions are: (voir slide)
Pick max 3 segments.
Early adopters can be one of the 3 segments or a sub segment.
——————————-
Problem = Key assumption