Creating effortless omni-channel customer service requires a full organizational commitment. Those companies know for exceptional customer service, such as Nordstrom’s and REI, make serving the customer their organization’s mission. Review this deck to see the 6 strategies to C.R.E.A.T.E. effortless service at your company too.
For more. download The Service Council Research Report, Service Transformation: The Business Case - here: http://bit.ly/1SQqCOg