Place Your Bets on SAP Hybris Solutions in the Public Sector. Optimizing Lotteries, Betting, and Online Gaming in the Digital Era. For more from SAP Hybris please visit: https://hybris.com/en/solutions/industries/public-sector

1. PUBLIC
SAP Hybris | Roadmap – Global Summit
17 October2017
SAP Hybris | Roadmap
Extend SAP Hybris Commerce
for the Public Sector

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Vision: SAP Hybris in the Public Sector
The power of a platform approach to Citizen Engagement
Product Roadmap
Wherewe fit
Agenda

3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Relevance
Dedication
Experiences
SAP Hybris in the Public Sector

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ Too many integrations
§ No journey orchestration with portals
§ No consistent view of data
§ Backend complexity and security risks
§ Legacy systems and multiple applications
make it even more difficult
§ Security risks
The Power of the Platform: Think platform, not portals
Portal Portal Portal

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Digital Engagement Platform
Tax and Revenue
Management
Social Services Grantor Management
Investigative Case
Management
Compliance and
Auditing
Student Lifecycle
Business processmanagement& integration
Citizen engagementplatform
Citizen self service Billing & revenueMarketing & communications
Service& case
management
Api & experiencemanagement
Citizen
Digital
Innovation
SAP Leonardo
SAP Cloud Platform
ProcurementHuman ResourcesOmni-channel Citizens
Marketing &
Communication
Supply ChainFinance
Internet of Things Machine Learning Analytics Block Chain Big Data
Social Media
& Web 2.0
Web Agency Connected
Things
eMail & MailMobile Customer Service
& Chat
Self-Service

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Why does SAP Hybris build special accelerators for Industries?
Context
§ SAP Hybris platform = power and
flexibility across all industries
§ Accelerators = unique context,
content, data model and
capabilities
§ Enabling frictionless experiences,
in context
Scaling and lower cost to own
§ Detailed architectural design in
synch with the platform keeps
customers more current than is
ever possible with a custom build
§ Scale faster and reduce the cost of
yearly upgrades = the accelerator
brings through each platform
release in the context of the
industry leaving only custom code
to be upgraded.
Capability
§ Standard 70-80% of common
capabilities needed by any Public
agency
§ Continuous innovation and
development to bring greater
value

7. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Citizen Engagement Accelerator | Roadmap Highlights
NEXT RELEASE
Q1 2018
LATEST RELEASE
Q3 2016
FUTURE OUTLOOK
§ My Account Dashboard
§ Citizen Assets model
§ GDPR compliance
§ SmartEdit compatibility
enhancements
§ Bookings (appointments, places)
§ Tasks
§ G2B2C
§ Payments to citizens
§ Government-funded purchasing
§ 3rd party providers
§ Secure messaging
*on 6.4
§ Bill Payments
§ Relationships and Permissions
§ Forms prefilling from customer
account data
§ APIs
§ Further public sector data model
extension
§ Assisted service mode compatibility
*on 6.6
This presentation and SAP‘s strategy and possible f uture dev elopments are subject to change and may be changed by SAP at any time f or any reason without notice. This document is prov ided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability , f itness for a particular purpose, or non-inf ringement.

8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ Future Cities
§ Tax agencies
§ Social agencies
§ Granting
§ Education
§ Local, State, Regional
§ Postal
§ Every organization serves citizens
Where do we fit?

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• Kathleen.o-brien01@sap.com
• Mike.eberhardt@sap.com
Come see us for more at the demo
pod!
Thank you.

10. Thank you.