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Tangi Lemoine,Hybris Billing Presales Manager
October2017
Integrate SAP Hybris Billing
with SAP Hybris Commerce
Gain a Rob...
2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Meeting the Business Model Challenges in the Digi...
6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Commerce & SAP Hybris Billing
Single V...
7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
THE INTEGRATION
JOURNEY SO FAR
8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP HYBRIS
BILLING
COMMERCE
INTEGRATION
A Hybris ...
9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Billing & SAP Hybris Commerce Integrat...
10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
B2B Synchronous Order Management
Provider
Order
...
11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Geared towards B2B Process
Support Bundle of Ser...
12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Customer self registration
High volume for contr...
14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
B2C Self Services | Self Registration and Accoun...
15PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
B2C Order Management | Overview
Provider
Order
S...
16PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
17PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
B2C Self Services | Invoice History
SAP Hybris B...
18PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
19PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
20PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
THE ROAD AHEAD
21PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Browse
CPQ, SAP Hybris Commerce & SAP Hybris Bil...
22PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Integrated, End-to-End, Digital SAP Hybris Comme...
23PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP HYBRIS REVENUE SOLUTIONS
AGILE MONETIZATION
...
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Integrate SAP Hybris Billing with SAP Hybris Commerce Gain a Robust, End-to-End Experience

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Deliver a consistent, end-to-end customer experience from subscription, to delivery, to billing, and payment. Examine how you can sell subscription and usage-based services and monetize those services so you can transform from a product-and-services business to a product-as a-service business. Learn how the combined power of the market-leading SAP Hybris Commerce solution and the SAP Hybris Billing platform integrate to deliver these services.

For more, please visit us at: https://hybris.com/en/products/billing

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Integrate SAP Hybris Billing with SAP Hybris Commerce Gain a Robust, End-to-End Experience

  1. 1. Tangi Lemoine,Hybris Billing Presales Manager October2017 Integrate SAP Hybris Billing with SAP Hybris Commerce Gain a Robust, End-to-End Experience
  2. 2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  3. 3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  4. 4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  5. 5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Meeting the Business Model Challenges in the Digital Economy Agility to embrace change with embedded intelligence in business processes and reliability in financial processes. Multi-sided monetization to share revenues with an expanding business network of partners. Massive scalability to grow from small trials to multi- billion businesses with reliable automation.
  6. 6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Hybris Commerce & SAP Hybris Billing Single View of Customers’ Journey and Value across Services WEB MOBILE EMAIL CALL CENTER MARKET PLACE INTERNET OF THINGS CONTACT CENTERPOS MARKETING CHANNELS DIGITAL GOODS SOCIAL Consistent Customer Experience across Channels and Touch Points CUSTOMER JOURNEY BILLING BACK-OFFICE Activate Services Subscribe Capture Order & Create Contract Use Services Rate & Charge Services Handle Payment & Receivable Observe Customer Data Build Personalized Offer Subscribe to New Offer Service Disruption Search Online Call Care Create & Send Bill for All Services Post & Recognize Revenues Capture Order & Change Contract Receive Services Tweet Pay Bill Receive Bill Receive Offer Resolve Inquiries
  7. 7. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ THE INTEGRATION JOURNEY SO FAR
  8. 8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP HYBRIS BILLING COMMERCE INTEGRATION A Hybris accelerator, available free of charge as part of the Hybris Billing bundle license
  9. 9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Hybris Billing & SAP Hybris Commerce Integration 1.0 Customer, Product, and Price Replication between SAP Hybris Billing and SAP Hybris Commerce Integrated Product View between SAP Hybris Commerce and SAP Hybris Billing Order Capture across SAP Hybris Commerce and SAP Hybris Billing to support full subscription sales processes Contract Change Process support (e.g. Product Change, Contract Extension) across SAP Hybris Commerce and SAP Hybris Billing Enhanced SAP Hybris B2B Accelerator Supports B2B Synchronous Scenario with simple bundles
  10. 10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ B2B Synchronous Order Management Provider Order Personalize Bundle and/or Add Products Check Out Browse Catalog Add to Cart Place Order SAP Hybris Billing SAP Hybris Commerce CheckoutBrowse Order Capture Provider Contract Sign In Order Confirmation Sales Order
  11. 11. 11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Geared towards B2B Process Support Bundle of Services (with alternatives, options…) Service Catalogue and Price are mastered in SAP Hybris Billing, exposed in SAP Hybris Commerce Synchronous Contract Processing Details HBCI 1.0 No Self Registration Complex Service Offering available for bundle personalization at order time Clear Roles and Responsibilities, SAP Hybris Commerce adds rich content to SAP Hybis Billing services Shopping cart updates triggers billing back office
  12. 12. 12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  13. 13. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer self registration High volume for contract creation A synchronous order and contract management Payment via credit card (and card maintenance) View my invoice HBCI 2.4 B2C
  14. 14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ B2C Self Services | Self Registration and Account Maintenance SAP Hybris Billing SAP Hybris Commerce Maintain AccountRegister Enter Contact / AddressData Business Partner Created DataHub Register Business Partner Updated My Account Update Contact / AddressData DataHub
  15. 15. 15PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ B2C Order Management | Overview Provider Order Submitted Personalize Bundle and/or Add Products Check Out Browse Catalog Add to Cart Place Order SAP Hybris Billing SAP Hybris Commerce CheckoutBrowse Place Order Provider Contract Order Confirmation Received Sales Order DataHub DataHub Create New / Use Saved Payment Card
  16. 16. 16PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  17. 17. 17PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ B2C Self Services | Invoice History SAP Hybris Billing SAP Hybris Commerce Billing Invoice My Account Display PDF Invoice Display Invoice List Billing Invoices Choose Invoice MaintainAccount:InvoiceHistory RFCRFC
  18. 18. 18PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  19. 19. 19PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  20. 20. 20PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ THE ROAD AHEAD
  21. 21. 21PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Browse CPQ, SAP Hybris Commerce & SAP Hybris Billing Together| Process Flow with Configuration* Provider Order SAP Hybris Billing Checkout Order Capture Create/Edit Provider Contract Sales Order ROADMAP Configure Bundle and/or Add Products Check Out Browse Catalog Add to Cart Place/Edit/Reconfigure Order SAP Hybris Commerce Sign In Order Confirmation Labs Preview *Require SAP CPQ for solution sales configuration licenses
  22. 22. 22PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Integrated, End-to-End, Digital SAP Hybris Commerce & SAP Hybris Billing Solution Reduce time-to-market by making newly designed subscription offers and pricing quickly available for ordering across all channels and touch points Implement click-to-cash by delivering your customers a consistent experience all along their journey, from subscribing to services to getting them properly delivered, billed and paid Reduce cost of customer service by providing your customers with online self-services and your service agents with a single view of customers’ journeys across services Transform your business model by implementing agile, subscription and usage-based services while renovating your customer-oriented financial processes
  23. 23. 23PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP HYBRIS REVENUE SOLUTIONS AGILE MONETIZATION MANAGE MULTI-DIMENSIONAL FINANCIAL STREAMS WITHSAP HYBRIS

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