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Support All Critical Moments with Product Expert Advisory Services

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Learn how to bridge gaps and mitigate risks at all times of your SAP Hybris Cloud for Customer project. Join SAP Hybris Expert Services discover their portfolio of value-added services for SAP Hybris Cloud for Customer, including horizontal and vertical advisory. Learn how to adopt a proactive engagement model for greater collaboration between customer, partner and SAP for a truly successful project.

For more about Expert Services, please visit us at: https://hybris.com/en/products/expert-services

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Support All Critical Moments with Product Expert Advisory Services

  1. 1. PUBLIC October 2017 Martin Semmler, SAP SE, Walldorf,Germany Benolin Thomas, SAP Labs, Palo Alto, USA Support All Critical Moments with Product Expert Advisory Services
  2. 2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Hybris Expert Services Products in our scope SAP Hybris Commerce SAP Hybris Marketing SAP Hybris Cloud for Customer
  3. 3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Extend beyondstandardExpectation management Performance Datavolumeand migration Access to product organization Collaborationof all parties SAP Hybris Expert Services Frequent observations Integration Scope management Reactive runningbehind Waiting time QuerycategorizationAnalytics Lessons learned and best practices Misuse of tickets Requirement identification Lategap identification Product Collaboration Project One-team approach Transparency on scopeand progress Land and expandMultiple involved parties and interfaces Increased efforts and cost
  4. 4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Hybris Expert Services What we bring to the table Deep dive – advisory and quality assurance Guide for success, along functional and technical product challenges where our deep expertise is required Assess concepts or systems with regard to scalability, future potential, and best possible use of the product, based on recommended practices Expert guidance Accompany the project at all critical moments for proactive assessment, general advice, and recommended practices on how to best leverage the product Details and contacts at our landing page: SAP Hybris Expert Services
  5. 5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP consulting or implementation partner ü Own the implementation for the complete implementation cycle ü Staffing of project roles ü Lead the project to success SAP Hybris Expert Services ü Help to drive success and long-term customer relationship (no implementationresponsibility) ü Add deep functional and technical product expertise (advisory role only, no implementationor configuration) ü Access to product management and development SAP Hybris Expert Services Complementary engagement model Query Classification Project specific Product defect Product requirement The idea place Customer Influence Product management Support Development Implementation partner Expert services
  6. 6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Hybris Commerce Initiation Foundations Exploration Engineering Deployment Support& Operations PERFORMANCE TUNING SYSTEM REVIEW CODE REVIEW BY SPRINTS DESIGN WORKSHOP/ REVIEW CAPABILITIES WORKSHOP ŸHYBRIS DELIVERS RIGHT-SIZED SERVICES FOR CUSTOMER QUALITY ASSURANCE AND IMPLEMENTATION SUPPORT
  7. 7. SAP Hybris Sales and Service Expert Services Capabilities Workshop Integration Workshop Extensibility Workshop Integration Review Analytics Workshop Single sign-on Data Migration Functional Advisory Extensibility Review Functional DesignReview Performance Review Advisory Services Quality Assurance Services Tenant Landscape Workshop Prepare Explore Realize Deploy SAP Hybris Cloud for Customer Note: Servicescan also apply before projectstartand during Run phase
  8. 8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ How the productadds value to our mission § 2,500 service technicians work mobile and offline around the globe How SAP Hybris ExpertServices helped in achievingsuccess § Expert guidance from the very beginning of implementation § Assessment service on various conceptual topics § Adoption of best practices in a complex integration scenario “With the guidance from SAP Hybris Expert Services, we were able to succeed and achieved end-user adoption and satisfaction.” How the productadds value to our mission 2,900 sales users heavily benefit from the tool while they are on the road and report an improved pipeline transparency How SAP Hybris ExpertServices helped in achievingsuccess § Expert advisory on various sophisticated key requirements § Solving of complex integration issues § Feasibility check of a custom solution “With the help of SAP Hybris Expert Services we could solve our key requirements in the area of integration and analytics. We implemented the suggested solution and our end users are very happy.” SAP Hybris Expert Services Customer examples Industrial Machinery Company in Europe Global Manufacturer of Automation Solutions
  9. 9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Contact Expert Services: • to address your product challenges • to ensure you have the best implementation • to ensure good adoption Summary
  10. 10. Thank you. Contact information: Martin Semmler, SAP SE, Walldorf, Germany Benolin Thomas, SAP Labs, Palo Alto, USA Landing page and e-mail SAP Hybris Expert Services saphybris-expertservices@sap.com

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