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Developing an Analytical Mindset _
Becoming an Analytical Competitor


                            GregWood
                           SAS Asia Pacific




           Copyright © 2011, SAS Institute Inc. All rights reserved.   1
“Nokia clung to the idea that mobile
handsets were mainly for phoning people.
That was a disastrous call.”
                         Bloomberg Businessweek
                                 September 2010



                                                  2
“Microsoft is becoming your
grandma’s computer company”
                            Infoworld
                        October 2010




                                        3
4
“It should be evident by now that a
corporate tragedy is underway…”
“Perhaps the company should be called
Research in Slow Motion.”
                             The Wall Street Journal
                                        March 2011




                                                       5
6
Why Develop an Analytical Mindset?_




           Copyright © 2011, SAS Institute Inc. All rights reserved.   7
Make Better Decisions




     Copyright © 2011, SAS Institute Inc. All rights reserved.   8
ANTICIPATE OPPORTUNITY




      Copyright © 2011, SAS Institute Inc. All rights reserved.   9
ANTICIPATE OPPORTUNITY




                         EMPOWER ACTION




                            Copyright © 2011, SAS Institute Inc. All rights reserved.   10
ANTICIPATE OPPORTUNITY EMPOWER ACTION




                            DRIVE IMPACT




                                 Copyright © 2011, SAS Institute Inc. All rights reserved.   11
Characteristics of an analytical competitor_

    Hard to                                                                         Better than
               Unique                       Adaptable                                             Renewable
   Duplicate                                                                        competitors




                        Copyright © 2011, SAS Institute Inc. All rights reserved.                             12
Five Stages of Development                                                                            _

Analytically   Localized                    Analytical                             Analytical   Analytical

 Impaired      Analytics                  Aspirations                              Companies    Competitors




                       Copyright © 2011, SAS Institute Inc. All rights reserved.                                  13
Five Stages of Development
         Stage                            Organisatio n                                                           Human                                              T echno lo gy
                             Analytical                  Analytical                   Skills                  Spo nso rship                  Culture
                              Objective                   P ro cess
1 Analytically Impaired Limited insight into
 :                                                   Doesn't exist          None                          None                        Knowledge allergic - pride Missing / poor-quality
                        customers, markets,                                                                                           on gut-based decisions     data, multiple defines.
                        competitors                                                                                                                              Un-integrated systems.




2: Lo calized Analytics   Autonomous activity        Disconnected, very     Pckets of isolated            Functional and tactical.    Desire of more objective   Recent transaction data
                          builds experience and      narrow focus.          analysts (may be in                                       data, successes from       unintegrated, missing
                          confidence using                                  finance, SCM, or                                          point use of analytics     important information.
                          analytics; creates new                            marketing / CRM)                                          start to get attention.    Isolated BI / Analytic
                          analytically based                                                                                                                     efforts
                          insights.
3: Analytical             Coordinated; establish     Mostly separate        Analytsts in multiple         Executive - early stages    Executive support for      Proliferation of BI
Aspiratio ns              enterprise                 anlaytic processes.    areas of business but         of awareness of             fact-based culture - may   tools. Datamarts / data
                          performance metrics,       Building enterprise-   with limited interaction.     competitive possibilities   meet considerable          warehouses established
                          build analytically based   level plan.                                                                      resistance.                / expands.
                          insights

4: Analytical             Change program to          Some embedded          Skills exist, but often not   Broad C-suite support       Change management to High-quality data. Have
Co mpanies                develop integrated         analytics processes.   aligned to right level /                                  build a fact-based culture an enterprise BI plan /
                          analytical processes                              right role.                                                                          strategy, IT processes,
                          and applications and                                                                                                                   and governance
                          build analytical                                                                                                                       principles in place.
                          capabilities.
5: Analytical             Deep strategic             Fully embedded and     Highly skilled, leveraged,    CEO passin. Broad-          Broadly supported fact-    Enterprise-wide BI / BA
Co mpetito rs             insights, continuous       much more highly       mobilised, centralised,       based management            based culture, testing     architecture largely
                          renewal and                integrated             outsourced grunt work.        commitment.                 and learning culture.      implemented
                          improvement.




 Tom Davenport                                                                                                                                                                             14
Eight Imperatives for Analytics




           Copyright © 2011, SAS Institute Inc. All rights reserved.   15
➊   Improve the flow and flexibility of data.
➋   Get the right technology in place.
➌   Develop the talent you need.
➍   Demand fact-based decisions.
➎   Keep the process transparent.
➏   Develop an Analytics Center of Excellence
➐   Transform the culture.
➑   Revise your strategies – often.

                         Copyright © 2011, SAS Institute Inc. All rights reserved.   16
Why SAS?_




Copyright © 2011, SAS Institute Inc. All rights reserved.   17
Why SAS?




           COMMITMENT TO CUSTOMERS




                  Copyright © 2011, SAS Institute Inc. All rights reserved.   18
Why SAS?




           COMMITMENT TO CUSTOMERS




                  Copyright © 2011, SAS Institute Inc. All rights reserved.   19
Why SAS?
COMMITMENT TO CUSTOMERS




                          PEOPLE & SKILLS




                             Copyright © 2011, SAS Institute Inc. All rights reserved.   20
Why SAS?
COMMITMENT TO CUSTOMERS   PEOPLE & SKILLS




                            TECHNOLOGY




                                Copyright © 2011, SAS Institute Inc. All rights reserved.   21
Who is SAS?_




Copyright © 2011, SAS Institute Inc. All rights reserved.   22
Who is SAS?



               World’s largest independent
               business analytics company




              Copyright © 2011, SAS Institute Inc. All rights reserved.   23
Who is SAS?



               World’s largest independent
               business analytics company

              World’s leader in advanced
               analytics software and
                        services




              Copyright © 2011, SAS Institute Inc. All rights reserved.   24

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Developing an Analytical Mindset – Becoming an Analytical Competitor

  • 1. Developing an Analytical Mindset _ Becoming an Analytical Competitor GregWood SAS Asia Pacific Copyright © 2011, SAS Institute Inc. All rights reserved. 1
  • 2. “Nokia clung to the idea that mobile handsets were mainly for phoning people. That was a disastrous call.” Bloomberg Businessweek September 2010 2
  • 3. “Microsoft is becoming your grandma’s computer company” Infoworld October 2010 3
  • 4. 4
  • 5. “It should be evident by now that a corporate tragedy is underway…” “Perhaps the company should be called Research in Slow Motion.” The Wall Street Journal March 2011 5
  • 6. 6
  • 7. Why Develop an Analytical Mindset?_ Copyright © 2011, SAS Institute Inc. All rights reserved. 7
  • 8. Make Better Decisions Copyright © 2011, SAS Institute Inc. All rights reserved. 8
  • 9. ANTICIPATE OPPORTUNITY Copyright © 2011, SAS Institute Inc. All rights reserved. 9
  • 10. ANTICIPATE OPPORTUNITY EMPOWER ACTION Copyright © 2011, SAS Institute Inc. All rights reserved. 10
  • 11. ANTICIPATE OPPORTUNITY EMPOWER ACTION DRIVE IMPACT Copyright © 2011, SAS Institute Inc. All rights reserved. 11
  • 12. Characteristics of an analytical competitor_ Hard to Better than Unique Adaptable Renewable Duplicate competitors Copyright © 2011, SAS Institute Inc. All rights reserved. 12
  • 13. Five Stages of Development _ Analytically Localized Analytical Analytical Analytical Impaired Analytics Aspirations Companies Competitors Copyright © 2011, SAS Institute Inc. All rights reserved. 13
  • 14. Five Stages of Development Stage Organisatio n Human T echno lo gy Analytical Analytical Skills Spo nso rship Culture Objective P ro cess 1 Analytically Impaired Limited insight into : Doesn't exist None None Knowledge allergic - pride Missing / poor-quality customers, markets, on gut-based decisions data, multiple defines. competitors Un-integrated systems. 2: Lo calized Analytics Autonomous activity Disconnected, very Pckets of isolated Functional and tactical. Desire of more objective Recent transaction data builds experience and narrow focus. analysts (may be in data, successes from unintegrated, missing confidence using finance, SCM, or point use of analytics important information. analytics; creates new marketing / CRM) start to get attention. Isolated BI / Analytic analytically based efforts insights. 3: Analytical Coordinated; establish Mostly separate Analytsts in multiple Executive - early stages Executive support for Proliferation of BI Aspiratio ns enterprise anlaytic processes. areas of business but of awareness of fact-based culture - may tools. Datamarts / data performance metrics, Building enterprise- with limited interaction. competitive possibilities meet considerable warehouses established build analytically based level plan. resistance. / expands. insights 4: Analytical Change program to Some embedded Skills exist, but often not Broad C-suite support Change management to High-quality data. Have Co mpanies develop integrated analytics processes. aligned to right level / build a fact-based culture an enterprise BI plan / analytical processes right role. strategy, IT processes, and applications and and governance build analytical principles in place. capabilities. 5: Analytical Deep strategic Fully embedded and Highly skilled, leveraged, CEO passin. Broad- Broadly supported fact- Enterprise-wide BI / BA Co mpetito rs insights, continuous much more highly mobilised, centralised, based management based culture, testing architecture largely renewal and integrated outsourced grunt work. commitment. and learning culture. implemented improvement. Tom Davenport 14
  • 15. Eight Imperatives for Analytics Copyright © 2011, SAS Institute Inc. All rights reserved. 15
  • 16. Improve the flow and flexibility of data. ➋ Get the right technology in place. ➌ Develop the talent you need. ➍ Demand fact-based decisions. ➎ Keep the process transparent. ➏ Develop an Analytics Center of Excellence ➐ Transform the culture. ➑ Revise your strategies – often. Copyright © 2011, SAS Institute Inc. All rights reserved. 16
  • 17. Why SAS?_ Copyright © 2011, SAS Institute Inc. All rights reserved. 17
  • 18. Why SAS? COMMITMENT TO CUSTOMERS Copyright © 2011, SAS Institute Inc. All rights reserved. 18
  • 19. Why SAS? COMMITMENT TO CUSTOMERS Copyright © 2011, SAS Institute Inc. All rights reserved. 19
  • 20. Why SAS? COMMITMENT TO CUSTOMERS PEOPLE & SKILLS Copyright © 2011, SAS Institute Inc. All rights reserved. 20
  • 21. Why SAS? COMMITMENT TO CUSTOMERS PEOPLE & SKILLS TECHNOLOGY Copyright © 2011, SAS Institute Inc. All rights reserved. 21
  • 22. Who is SAS?_ Copyright © 2011, SAS Institute Inc. All rights reserved. 22
  • 23. Who is SAS? World’s largest independent business analytics company Copyright © 2011, SAS Institute Inc. All rights reserved. 23
  • 24. Who is SAS? World’s largest independent business analytics company World’s leader in advanced analytics software and services Copyright © 2011, SAS Institute Inc. All rights reserved. 24