SlideShare una empresa de Scribd logo
1 de 26
Descargar para leer sin conexión
Paragon Solutions, Inc. Proprietary
Knowledge Communities: Unlocking SharePoint 2010’s Hidden Value
Improving Knowledge Sharing and Collaboration
May 2011
Jim Kane
Practice Lead: Collaboration & Knowledge Management, Paragon Solutions
jkane@consultparagon.com
Paragon Solutions, Inc. Proprietary
- 2 -
Paragon Solutions’ Introduction
Corporate Facts
• National Coverage
• Global Clients
• NJ Headquarters
• Dual-shore Development
• CAGR 20+%
• Privately owned, 29-year history
Paragon is an enterprise information management
solutions company that helps firms leverage information
assets to achieve better business results.
Paragon Solutions, Inc. Proprietary
- 3 -
Our Accelerators Deliver Rapid Time-to-Value and Lower
Total Cost
Paragon Solutions, Inc. Proprietary
- 4 -
Agenda
 Define Knowledge Communities
 Review Examples of Knowledge Communities
 Review a Process for Enabling and Implementing Knowledge
Communities
 Look at SharePoint 2010 Capabilities that Support Knowledge
Communities
 See a Demonstration of SharePoint 2010
 Q&A
Paragon Solutions, Inc. Proprietary
Knowledge Communities
Paragon Solutions, Inc. Proprietary
- 6 -
What are Knowledge Communities?
Knowledge Communities are environments in which members share common objectives and goals.
Communities are successful when members adopt behaviors that foster collaboration as well as
creation and management of information (knowledge). Communities support making tacit knowledge
explicit.
Communities of Practice, Communities of Interest, Project Communities .. There are no strict
definitions of types of communities … Use what works for your organization.
Paragon Solutions, Inc. Proprietary
- 7 -
Why Knowledge Communities in Life Sciences?
Globalization, Mergers, Need for Speed, Innovation … the Life Sciences industry is experiencing
unprecedented challenges. We have heard from our clients, and the problems are common across
many organizations. We look at personal and business drivers.
Who has
experience in
outsourcing
management?
How do I know
this
documentation
is correct?
I feel like I am
re-inventing
the wheel
How do I
interpret this Part
11 Guideline?
I know I have
heard about how
to solve my
problem ..
I need to
search for
…
Individual Drivers Business Drivers
We keep repeating our mistakes
We aren’t repeating our
successes
We lose too much knowledge
when people leave or retire
(Baby Boomers)
We need to adapt to incoming
workforce members
It’s taking too long to develop
new products
We have experts everywhere
and we don’t’ know who they are
Paragon Solutions, Inc. Proprietary
- 8 -
Knowledge Capture – A Key Goal of Knowledge Communities
"Knowledge written and stored in computers is effectively only about 20% of what we know,“^
Tacit Knowledge is knowledge
that is difficult to transfer to
another person by means of
writing it down or verbalizing it
Explicit Knowledge is
searchable, repeatable
knowledge that managed by
domain experts and user can
collaborate on the value and use
of the knowledge
Paragon Solutions, Inc. Proprietary
- 9 -
Knowledge Communities Enable “Many to Many”
Detailed
Simple
Individual
(One to One)
Community
(Many to Many)
Discussions
Wikis
Instant
Messaging
Emails
Tagging & Rating
Bookmarks
& RSS
Search
Personal
Blogs
Blogs
Microblogs
(Status Update)
Profile
Search
Profile
Updates
Comments
Documents
Announcements
Knowledge Communities provide a forum for enabling and capturing knowledge on very complex
topics.
Community
Sweet Spot
Tacit
Explicit
Paragon Solutions, Inc. Proprietary
Knowledge Community Examples
Paragon Solutions, Inc. Proprietary
- 11 -
The Power of Communities
Source: APQC
Target Value
Proposition :
Operational
Excellence , create
a more affordable
business structure.
Approach :
Communities of
Practice, Best
practice replication
process
Results :
In less than 6
years , 15000
ideas submitted ,
value realized ?
over $1 billion.
Target Value
Proposition :
Faster revenue
growth, lower
costs.
Approach :
CoP’s, central KM
Managers, content
management.
Results :
10 fold increase in
revenue with only
5 fold increase in
employees.
Target Value
Proposition :
Operational
efficiency and
service delivery to
clients, Knowledge
sharing culture.
Approach :
CoP’s, InTouch,
service desks,
content
management,
SME teams.
Results :
$200 million
revenue created /
saved , 95%
reduction in
technical query
resolution. Annual
investment of
approx $50 million.
Target Value
Proposition :
Decrease
customer service
costs
Approach :
Customer Portal,
Customer
knowledge
repository
Results :
Number of test
chips created
decreased from
4.2 to 2.7 /
Average reduction
of 4.5 hours per
color match /
Savings of $2.25
million per year /
Total investment
unknown
Target Value
Proposition :
Provide faster
access to info,
improve
information mgmt
improve sales
leads
Approach :
Content Mgmt
communities of
practice
Results :
Increase number
of sales leads /
Increase in new
product sales /
Improved
customer
satisfaction scores
/ CM investment of
over $3 million for
start up, $8 million
annually.
Target Value
Proposition :
Create a single,
global company
/Reduce cycle time /
“Too Fast to Follow”
Approach :
Global Networks
(CoPs) / New ways
of working / Letting
the new guys into
“Old Boy” networks
/ Transfer of best
practices
Results :
$200 million/yr cost
savings / Reduced
number of wells /
Increased facility
uptime / Reduced
design and planning
errors / Total
investment of
approximately $4
million
Paragon Solutions, Inc. Proprietary
- 12 -
Knowledge Communities in Life Sciences
• Connect global drug manufacturing subject matter experts to
support critical problem-solving (powder compact, cleaning
validation, packaging and labeling, etc.)
• Connect global teams and people from newly merged
organizations (scientists, clinical trial SMEs)
• Enhance technology transfer between R&D and commercialization
• Capture tacit (personal/not documented) knowledge and making it
explicit (searchable, reusable) to support innovation in research
and clinical operations
• Make it easy for new employees to connect with team members
and to collaborate on problems and content
• Facilitate communities with JV partners, CROs and other external
parties to foster and improve communications and collaboration
Paragon Solutions, Inc. Proprietary
Enabling and Implementing Knowledge Communities
Paragon Solutions, Inc. Proprietary
- 14 -
Knowledge Community Enablement
Communities
Sponsorship
Methodology
Culture &
Values
Technology
Governance
Community Enablement is a methodical and flexible process designed to bring together people to
function as a community and meet business objectives. Paragon takes a very holistic approach,
focusing on key areas for maximum benefit
Successful communities address individual needs, community needs and organizational needs
• Corporate, Business,
Community Sponsors
and Objectives
• Management Leadership
• Individual Leadership
• Phased
• Roles, Types
• Repeatable Model
• Flexible to Fit Need
• Empowered Team
• Corporate Alignment
• Evolution Management
• Metrics
• Information Architecture
• Stewardship
• Information Policies &
Retention
• Collaboration
• Content Management
• Search
• Social Networking
• Reporting
• Portals (Aggregation)
• Change Management
• Adoption
• Evangelism
Paragon Solutions, Inc. Proprietary
- 15 -
Governance: Communities and SharePoint 2010
Governance of Communities must tie in to existing information and personal conduct
policies, as well as technology governance. Some lessons learned include:
• Global privacy laws are much
stricter than US laws so plan on
tackling this issue early
• Develop an auditing approach to
help ensure communities are
meeting their stated outcomes
• Do not simply allow ad hoc creation of
communities, have a governance model
for enabling and implementation
• Have a Steering Group support
enablement and implementation
• Decide early on intranet v.
extranet communities and levels
of governance required
• Decide early on approach to approach for
communities that require validated
content
Paragon Solutions, Inc. Proprietary
- 16 -
Community Enablement Framework
Setup Enrollment Adoption
People, Cultures, and Behaviors
Community
Enablement
Phases
Community
Establishment
Project
Phases
ProjectPlan
CommunicationPlan
ChangeMgtPlan
Establish Govern, Measure
Supporting Technologies (SharePoint 2010)
KM Strategy (Intent)
Program
Maturity
Phase
Process, Knowledge, and Technology Delivery
Assess, Define
& Plan
Design &
Startup
Launch &
Expand
Grow & Evolve
Paragon leverages a Community Enablement Framework, guided by subject-matter experts, proven
methodologies and pre-defined templates to ensure effective program execution.
New
Users
Paragon Solutions, Inc. Proprietary
- 17 -
An Enablement Process Speeds Adoption of Communities
Phase I Assess
Define & Plan
Phase II Design &
Startup
Phase III Launch
& Expand
Phase IV Grow &
Evolve
• Meet with Stakeholders
• Form Design Team
• Identify Key Drivers &
Outcomes
• Draft Initial Charter
• Begin Community Design
• Conduct Role-Based
Training
• Implement
Communication &
Change Mgt Plans
• Complete Content
Loading
• Hold Soft Launch
• Evaluate Feedback
• Revise as Needed
• Conduct Formal Release
• Implement Goals and
Measurement Scorecard
• Implement Reward &
Recognition Program
• Grow Membership
• Conduct Ongoing
Outreach Events
• Review/Update Charter
• Capture Success Stories
• Integrate with Other
Communities
• Contribute to Lessons
Learned
The Enablement Process is flexible, based on the size, scope and criticality of the community need;
the process is guided by subject-matter experts and with templates and examples. The process
addresses sponsorship, governance, technology, and cultural issues
• Finalize Charter
• I.D. Roles/Responsibilities
• Develop Mrktg/Comm Plans
• Develop Goals and Metrics
• Design Reward/Recognition
Plan
• Complete Community Design
• Build Capabilities and Load
Content
• Complete Change Mgt Plan
• Conduct POC & Feedback
• Prep for Launch
Paragon Solutions, Inc. Proprietary
Knowledge Communities and SharePoint
Paragon Solutions, Inc. Proprietary
- 19 -
SharePoint 2010
SharePoint has always been an enabling technology for Knowledge Communities. SharePoint 2010
extends these capabilities for even greater support.
 New Capabilities for Colleague
Tracking
 “Ask Me About” Notes
 Community Notes
 Enhanced My Site
 Content Tagging and Commenting
 Rating
 Faceted Search
 Organizational Browser
 Enhanced Document
Management Capabilities
 Enhanced Wiki Capabilities
Paragon Solutions, Inc. Proprietary
- 20 -
SharePoint Provides Unique Connections
Tags are added by the user in a community, and provide context to content. Tags tie together pieces that
help people find others, find content, track content, and add to the community knowledge base.
People
CommunitiesMy Site
Tag Pages Search
• Pages
• Libraries
• Lists
• Items
• Documents
• External
Websites
• My Sites
• Tag Profiles
• Images
Life Sciences communities can tag
content with domain specific terms that
speed search, and help connect people to
content.
Tagged content is noted on a user’s My
Site and may be public or private (for
personal reference); people can find
people via tags
Tag pages are SharePoint sites
automatically created; tag pages provide
users multiple ways to work with tags
Tags are indexed and available for search,
and can be treated as managed
properties
User profiles
highlight personal
expertise, tags, and
help connect people
Communities provide a
focus and take advantage
of SharePoint capabilities
like tags, wikis, blogs,
discussion threads,
profiles
Paragon Solutions, Inc. Proprietary
- 21 -
Microsoft Partners Enhance the Community Capabilities
Companies like NewsGator provide extensions that enhance capabilities of SharePoint
2010 that support Communities
• Enhanced User
Interface
• Social Site
Templates
• Micro blogging
• Enhanced
Activity
Streams
• Language
Localization
Paragon Solutions, Inc. Proprietary
Demonstration
Paragon Solutions, Inc. Proprietary
- 23 -
SharePoint 2010 Demonstration – A Knowledge Community
Our demonstration scenario
A few key points:
• This is a demonstration environment, not a community from a company we have worked with
• We are mostly focusing on the new capabilities in SharePoint 2010 that support communities
Tim Smith is a new employee. He is a Study Manager in the Oncology Franchise
authoring a new Protocol for a phase III Oncology study (ONCO1344). He is looking for
templates, work from other trials, and information pertaining to which Central Labs are
currently used for these kinds of studies. He has learned about a community that
focuses on Clinical Trials within the organization, and has decided to reach out to the
community to obtain some of the information he is seeking.
Paragon Solutions, Inc. Proprietary
- 24 -
The Value of Knowledge Communities
 Information (Knowledge) is captured
in context making it more valuable
 A forum is provided to focus on
specific business problems and
outcomes
 Behaviors that support innovation,
problem-solving and collaboration
are promoted and supported
 People are provided a capability to
“connect”
 Both individual and corporate
outcomes are addressed
 Both individual and corporate
outcomes are addressed
 Younger workers are given the tools
they know (social networking) but
are focused to meet corporate
needs
 People are more empowered to
succeed personally
 Savings can be realized when
savings are a defined outcome
In Life Sciences knowledge has value at many levels. Communities can support researchers,
project managers, clinical trial leaders and team members, pipeline management teams and more.
Paragon Solutions, Inc. Proprietary
- 25 -
Paragon Services – How Can We Help You?
 Indentify Knowledge Community Candidates
 Establish Business Case – Sponsorship, Outcome Visioning
 Plan and Execute Community Enablement
 Assess and Improve Existing Community Effectiveness
 Design and Build SharePoint 2010 Community Sites and Capabilities (and
Supporting Information Architecture, Governance, Training)
Paragon has services and an “Enablement Methodology” that can help organizations take advantage
of the value of Knowledge Communities. From strategy through enablement, Paragon has the
experience, tools and knowledge to help make your effort successful. Services of interest include:
Paragon Solutions, Inc. Proprietary
- 26 -
Additional Information and Contacts
http://www.consultparagon.com
New!!
Paragon Solutions and Microsoft Co-Author Whitepaper Detailing
SharePoint 2010 Compliance Enhancements ..
Please visit our web site for additional information or contact: marketing@consultparagon.com
to receive a copy
Paragon Solutions Contacts
 Jim Kane, Practice Lead: Collaboration & KM: jkane@consultparagon.com

Más contenido relacionado

Destacado

Intelligent content capture the art of saving a million keystrokes and millio...
Intelligent content capture the art of saving a million keystrokes and millio...Intelligent content capture the art of saving a million keystrokes and millio...
Intelligent content capture the art of saving a million keystrokes and millio...Subhash Chandra
 
A strategic approach to business process redesign
A strategic approach to business process redesignA strategic approach to business process redesign
A strategic approach to business process redesignSubhash Chandra
 
Marchitas ya las juveniles flores
Marchitas ya las juveniles floresMarchitas ya las juveniles flores
Marchitas ya las juveniles floresIsidro Vicente
 
10 facebook campaigns in us jamie ng (2 b0210)
10 facebook campaigns in us  jamie ng (2 b0210)10 facebook campaigns in us  jamie ng (2 b0210)
10 facebook campaigns in us jamie ng (2 b0210)ngchunwai
 
P&c claims automation solution a competitive advantage
P&c claims automation solution   a competitive advantageP&c claims automation solution   a competitive advantage
P&c claims automation solution a competitive advantageSubhash Chandra
 
Presentation lauri lyn d pecante
Presentation lauri lyn d pecantePresentation lauri lyn d pecante
Presentation lauri lyn d pecantearvenpeca
 
Presentation lauri lyn d. pecante
Presentation lauri lyn d. pecantePresentation lauri lyn d. pecante
Presentation lauri lyn d. pecantearvenpeca
 
Presentation janice h. aguado
Presentation janice h. aguadoPresentation janice h. aguado
Presentation janice h. aguadoJanice Aguado
 
Presentation lauri lyn d. pecante
Presentation lauri lyn d. pecantePresentation lauri lyn d. pecante
Presentation lauri lyn d. pecantearvenpeca
 

Destacado (14)

PFC_o-dong
PFC_o-dongPFC_o-dong
PFC_o-dong
 
Intelligent content capture the art of saving a million keystrokes and millio...
Intelligent content capture the art of saving a million keystrokes and millio...Intelligent content capture the art of saving a million keystrokes and millio...
Intelligent content capture the art of saving a million keystrokes and millio...
 
A strategic approach to business process redesign
A strategic approach to business process redesignA strategic approach to business process redesign
A strategic approach to business process redesign
 
50 states
50 states50 states
50 states
 
Marchitas ya las juveniles flores
Marchitas ya las juveniles floresMarchitas ya las juveniles flores
Marchitas ya las juveniles flores
 
10 facebook campaigns in us jamie ng (2 b0210)
10 facebook campaigns in us  jamie ng (2 b0210)10 facebook campaigns in us  jamie ng (2 b0210)
10 facebook campaigns in us jamie ng (2 b0210)
 
P&c claims automation solution a competitive advantage
P&c claims automation solution   a competitive advantageP&c claims automation solution   a competitive advantage
P&c claims automation solution a competitive advantage
 
Presentation lauri lyn d pecante
Presentation lauri lyn d pecantePresentation lauri lyn d pecante
Presentation lauri lyn d pecante
 
Natalia
NataliaNatalia
Natalia
 
Presentation lauri lyn d. pecante
Presentation lauri lyn d. pecantePresentation lauri lyn d. pecante
Presentation lauri lyn d. pecante
 
Management of occup exposures
Management of occup exposuresManagement of occup exposures
Management of occup exposures
 
Difficult learner
Difficult learnerDifficult learner
Difficult learner
 
Presentation janice h. aguado
Presentation janice h. aguadoPresentation janice h. aguado
Presentation janice h. aguado
 
Presentation lauri lyn d. pecante
Presentation lauri lyn d. pecantePresentation lauri lyn d. pecante
Presentation lauri lyn d. pecante
 

Más de Subhash Chandra

Government pricing system harmonization after a merger
Government pricing system harmonization after a mergerGovernment pricing system harmonization after a merger
Government pricing system harmonization after a mergerSubhash Chandra
 
Creating a roadmap to clinical trial efficiency
Creating a roadmap to clinical trial efficiencyCreating a roadmap to clinical trial efficiency
Creating a roadmap to clinical trial efficiencySubhash Chandra
 
Share point configuration guidance for 21 cfr part 11 compliance
Share point configuration guidance for 21 cfr part 11 complianceShare point configuration guidance for 21 cfr part 11 compliance
Share point configuration guidance for 21 cfr part 11 complianceSubhash Chandra
 
Point of view in consumer centricity
Point of view in consumer centricityPoint of view in consumer centricity
Point of view in consumer centricitySubhash Chandra
 
Information analytics know what is in your e files to save millions and manag...
Information analytics know what is in your e files to save millions and manag...Information analytics know what is in your e files to save millions and manag...
Information analytics know what is in your e files to save millions and manag...Subhash Chandra
 
How to leverage social media to drive hcp engagement
How to leverage social media to drive hcp engagementHow to leverage social media to drive hcp engagement
How to leverage social media to drive hcp engagementSubhash Chandra
 

Más de Subhash Chandra (6)

Government pricing system harmonization after a merger
Government pricing system harmonization after a mergerGovernment pricing system harmonization after a merger
Government pricing system harmonization after a merger
 
Creating a roadmap to clinical trial efficiency
Creating a roadmap to clinical trial efficiencyCreating a roadmap to clinical trial efficiency
Creating a roadmap to clinical trial efficiency
 
Share point configuration guidance for 21 cfr part 11 compliance
Share point configuration guidance for 21 cfr part 11 complianceShare point configuration guidance for 21 cfr part 11 compliance
Share point configuration guidance for 21 cfr part 11 compliance
 
Point of view in consumer centricity
Point of view in consumer centricityPoint of view in consumer centricity
Point of view in consumer centricity
 
Information analytics know what is in your e files to save millions and manag...
Information analytics know what is in your e files to save millions and manag...Information analytics know what is in your e files to save millions and manag...
Information analytics know what is in your e files to save millions and manag...
 
How to leverage social media to drive hcp engagement
How to leverage social media to drive hcp engagementHow to leverage social media to drive hcp engagement
How to leverage social media to drive hcp engagement
 

Último

Personal Brand Exploration Presentation Eric Bonilla
Personal Brand Exploration Presentation Eric BonillaPersonal Brand Exploration Presentation Eric Bonilla
Personal Brand Exploration Presentation Eric BonillaEricBonilla13
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023Steve Rader
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toumarfarooquejamali32
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examplesamberjiles31
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 

Último (20)

Personal Brand Exploration Presentation Eric Bonilla
Personal Brand Exploration Presentation Eric BonillaPersonal Brand Exploration Presentation Eric Bonilla
Personal Brand Exploration Presentation Eric Bonilla
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb to
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examples
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 

Knowledge communities unlocking share point 2010’s hidden value

  • 1. Paragon Solutions, Inc. Proprietary Knowledge Communities: Unlocking SharePoint 2010’s Hidden Value Improving Knowledge Sharing and Collaboration May 2011 Jim Kane Practice Lead: Collaboration & Knowledge Management, Paragon Solutions jkane@consultparagon.com
  • 2. Paragon Solutions, Inc. Proprietary - 2 - Paragon Solutions’ Introduction Corporate Facts • National Coverage • Global Clients • NJ Headquarters • Dual-shore Development • CAGR 20+% • Privately owned, 29-year history Paragon is an enterprise information management solutions company that helps firms leverage information assets to achieve better business results.
  • 3. Paragon Solutions, Inc. Proprietary - 3 - Our Accelerators Deliver Rapid Time-to-Value and Lower Total Cost
  • 4. Paragon Solutions, Inc. Proprietary - 4 - Agenda  Define Knowledge Communities  Review Examples of Knowledge Communities  Review a Process for Enabling and Implementing Knowledge Communities  Look at SharePoint 2010 Capabilities that Support Knowledge Communities  See a Demonstration of SharePoint 2010  Q&A
  • 5. Paragon Solutions, Inc. Proprietary Knowledge Communities
  • 6. Paragon Solutions, Inc. Proprietary - 6 - What are Knowledge Communities? Knowledge Communities are environments in which members share common objectives and goals. Communities are successful when members adopt behaviors that foster collaboration as well as creation and management of information (knowledge). Communities support making tacit knowledge explicit. Communities of Practice, Communities of Interest, Project Communities .. There are no strict definitions of types of communities … Use what works for your organization.
  • 7. Paragon Solutions, Inc. Proprietary - 7 - Why Knowledge Communities in Life Sciences? Globalization, Mergers, Need for Speed, Innovation … the Life Sciences industry is experiencing unprecedented challenges. We have heard from our clients, and the problems are common across many organizations. We look at personal and business drivers. Who has experience in outsourcing management? How do I know this documentation is correct? I feel like I am re-inventing the wheel How do I interpret this Part 11 Guideline? I know I have heard about how to solve my problem .. I need to search for … Individual Drivers Business Drivers We keep repeating our mistakes We aren’t repeating our successes We lose too much knowledge when people leave or retire (Baby Boomers) We need to adapt to incoming workforce members It’s taking too long to develop new products We have experts everywhere and we don’t’ know who they are
  • 8. Paragon Solutions, Inc. Proprietary - 8 - Knowledge Capture – A Key Goal of Knowledge Communities "Knowledge written and stored in computers is effectively only about 20% of what we know,“^ Tacit Knowledge is knowledge that is difficult to transfer to another person by means of writing it down or verbalizing it Explicit Knowledge is searchable, repeatable knowledge that managed by domain experts and user can collaborate on the value and use of the knowledge
  • 9. Paragon Solutions, Inc. Proprietary - 9 - Knowledge Communities Enable “Many to Many” Detailed Simple Individual (One to One) Community (Many to Many) Discussions Wikis Instant Messaging Emails Tagging & Rating Bookmarks & RSS Search Personal Blogs Blogs Microblogs (Status Update) Profile Search Profile Updates Comments Documents Announcements Knowledge Communities provide a forum for enabling and capturing knowledge on very complex topics. Community Sweet Spot Tacit Explicit
  • 10. Paragon Solutions, Inc. Proprietary Knowledge Community Examples
  • 11. Paragon Solutions, Inc. Proprietary - 11 - The Power of Communities Source: APQC Target Value Proposition : Operational Excellence , create a more affordable business structure. Approach : Communities of Practice, Best practice replication process Results : In less than 6 years , 15000 ideas submitted , value realized ? over $1 billion. Target Value Proposition : Faster revenue growth, lower costs. Approach : CoP’s, central KM Managers, content management. Results : 10 fold increase in revenue with only 5 fold increase in employees. Target Value Proposition : Operational efficiency and service delivery to clients, Knowledge sharing culture. Approach : CoP’s, InTouch, service desks, content management, SME teams. Results : $200 million revenue created / saved , 95% reduction in technical query resolution. Annual investment of approx $50 million. Target Value Proposition : Decrease customer service costs Approach : Customer Portal, Customer knowledge repository Results : Number of test chips created decreased from 4.2 to 2.7 / Average reduction of 4.5 hours per color match / Savings of $2.25 million per year / Total investment unknown Target Value Proposition : Provide faster access to info, improve information mgmt improve sales leads Approach : Content Mgmt communities of practice Results : Increase number of sales leads / Increase in new product sales / Improved customer satisfaction scores / CM investment of over $3 million for start up, $8 million annually. Target Value Proposition : Create a single, global company /Reduce cycle time / “Too Fast to Follow” Approach : Global Networks (CoPs) / New ways of working / Letting the new guys into “Old Boy” networks / Transfer of best practices Results : $200 million/yr cost savings / Reduced number of wells / Increased facility uptime / Reduced design and planning errors / Total investment of approximately $4 million
  • 12. Paragon Solutions, Inc. Proprietary - 12 - Knowledge Communities in Life Sciences • Connect global drug manufacturing subject matter experts to support critical problem-solving (powder compact, cleaning validation, packaging and labeling, etc.) • Connect global teams and people from newly merged organizations (scientists, clinical trial SMEs) • Enhance technology transfer between R&D and commercialization • Capture tacit (personal/not documented) knowledge and making it explicit (searchable, reusable) to support innovation in research and clinical operations • Make it easy for new employees to connect with team members and to collaborate on problems and content • Facilitate communities with JV partners, CROs and other external parties to foster and improve communications and collaboration
  • 13. Paragon Solutions, Inc. Proprietary Enabling and Implementing Knowledge Communities
  • 14. Paragon Solutions, Inc. Proprietary - 14 - Knowledge Community Enablement Communities Sponsorship Methodology Culture & Values Technology Governance Community Enablement is a methodical and flexible process designed to bring together people to function as a community and meet business objectives. Paragon takes a very holistic approach, focusing on key areas for maximum benefit Successful communities address individual needs, community needs and organizational needs • Corporate, Business, Community Sponsors and Objectives • Management Leadership • Individual Leadership • Phased • Roles, Types • Repeatable Model • Flexible to Fit Need • Empowered Team • Corporate Alignment • Evolution Management • Metrics • Information Architecture • Stewardship • Information Policies & Retention • Collaboration • Content Management • Search • Social Networking • Reporting • Portals (Aggregation) • Change Management • Adoption • Evangelism
  • 15. Paragon Solutions, Inc. Proprietary - 15 - Governance: Communities and SharePoint 2010 Governance of Communities must tie in to existing information and personal conduct policies, as well as technology governance. Some lessons learned include: • Global privacy laws are much stricter than US laws so plan on tackling this issue early • Develop an auditing approach to help ensure communities are meeting their stated outcomes • Do not simply allow ad hoc creation of communities, have a governance model for enabling and implementation • Have a Steering Group support enablement and implementation • Decide early on intranet v. extranet communities and levels of governance required • Decide early on approach to approach for communities that require validated content
  • 16. Paragon Solutions, Inc. Proprietary - 16 - Community Enablement Framework Setup Enrollment Adoption People, Cultures, and Behaviors Community Enablement Phases Community Establishment Project Phases ProjectPlan CommunicationPlan ChangeMgtPlan Establish Govern, Measure Supporting Technologies (SharePoint 2010) KM Strategy (Intent) Program Maturity Phase Process, Knowledge, and Technology Delivery Assess, Define & Plan Design & Startup Launch & Expand Grow & Evolve Paragon leverages a Community Enablement Framework, guided by subject-matter experts, proven methodologies and pre-defined templates to ensure effective program execution. New Users
  • 17. Paragon Solutions, Inc. Proprietary - 17 - An Enablement Process Speeds Adoption of Communities Phase I Assess Define & Plan Phase II Design & Startup Phase III Launch & Expand Phase IV Grow & Evolve • Meet with Stakeholders • Form Design Team • Identify Key Drivers & Outcomes • Draft Initial Charter • Begin Community Design • Conduct Role-Based Training • Implement Communication & Change Mgt Plans • Complete Content Loading • Hold Soft Launch • Evaluate Feedback • Revise as Needed • Conduct Formal Release • Implement Goals and Measurement Scorecard • Implement Reward & Recognition Program • Grow Membership • Conduct Ongoing Outreach Events • Review/Update Charter • Capture Success Stories • Integrate with Other Communities • Contribute to Lessons Learned The Enablement Process is flexible, based on the size, scope and criticality of the community need; the process is guided by subject-matter experts and with templates and examples. The process addresses sponsorship, governance, technology, and cultural issues • Finalize Charter • I.D. Roles/Responsibilities • Develop Mrktg/Comm Plans • Develop Goals and Metrics • Design Reward/Recognition Plan • Complete Community Design • Build Capabilities and Load Content • Complete Change Mgt Plan • Conduct POC & Feedback • Prep for Launch
  • 18. Paragon Solutions, Inc. Proprietary Knowledge Communities and SharePoint
  • 19. Paragon Solutions, Inc. Proprietary - 19 - SharePoint 2010 SharePoint has always been an enabling technology for Knowledge Communities. SharePoint 2010 extends these capabilities for even greater support.  New Capabilities for Colleague Tracking  “Ask Me About” Notes  Community Notes  Enhanced My Site  Content Tagging and Commenting  Rating  Faceted Search  Organizational Browser  Enhanced Document Management Capabilities  Enhanced Wiki Capabilities
  • 20. Paragon Solutions, Inc. Proprietary - 20 - SharePoint Provides Unique Connections Tags are added by the user in a community, and provide context to content. Tags tie together pieces that help people find others, find content, track content, and add to the community knowledge base. People CommunitiesMy Site Tag Pages Search • Pages • Libraries • Lists • Items • Documents • External Websites • My Sites • Tag Profiles • Images Life Sciences communities can tag content with domain specific terms that speed search, and help connect people to content. Tagged content is noted on a user’s My Site and may be public or private (for personal reference); people can find people via tags Tag pages are SharePoint sites automatically created; tag pages provide users multiple ways to work with tags Tags are indexed and available for search, and can be treated as managed properties User profiles highlight personal expertise, tags, and help connect people Communities provide a focus and take advantage of SharePoint capabilities like tags, wikis, blogs, discussion threads, profiles
  • 21. Paragon Solutions, Inc. Proprietary - 21 - Microsoft Partners Enhance the Community Capabilities Companies like NewsGator provide extensions that enhance capabilities of SharePoint 2010 that support Communities • Enhanced User Interface • Social Site Templates • Micro blogging • Enhanced Activity Streams • Language Localization
  • 22. Paragon Solutions, Inc. Proprietary Demonstration
  • 23. Paragon Solutions, Inc. Proprietary - 23 - SharePoint 2010 Demonstration – A Knowledge Community Our demonstration scenario A few key points: • This is a demonstration environment, not a community from a company we have worked with • We are mostly focusing on the new capabilities in SharePoint 2010 that support communities Tim Smith is a new employee. He is a Study Manager in the Oncology Franchise authoring a new Protocol for a phase III Oncology study (ONCO1344). He is looking for templates, work from other trials, and information pertaining to which Central Labs are currently used for these kinds of studies. He has learned about a community that focuses on Clinical Trials within the organization, and has decided to reach out to the community to obtain some of the information he is seeking.
  • 24. Paragon Solutions, Inc. Proprietary - 24 - The Value of Knowledge Communities  Information (Knowledge) is captured in context making it more valuable  A forum is provided to focus on specific business problems and outcomes  Behaviors that support innovation, problem-solving and collaboration are promoted and supported  People are provided a capability to “connect”  Both individual and corporate outcomes are addressed  Both individual and corporate outcomes are addressed  Younger workers are given the tools they know (social networking) but are focused to meet corporate needs  People are more empowered to succeed personally  Savings can be realized when savings are a defined outcome In Life Sciences knowledge has value at many levels. Communities can support researchers, project managers, clinical trial leaders and team members, pipeline management teams and more.
  • 25. Paragon Solutions, Inc. Proprietary - 25 - Paragon Services – How Can We Help You?  Indentify Knowledge Community Candidates  Establish Business Case – Sponsorship, Outcome Visioning  Plan and Execute Community Enablement  Assess and Improve Existing Community Effectiveness  Design and Build SharePoint 2010 Community Sites and Capabilities (and Supporting Information Architecture, Governance, Training) Paragon has services and an “Enablement Methodology” that can help organizations take advantage of the value of Knowledge Communities. From strategy through enablement, Paragon has the experience, tools and knowledge to help make your effort successful. Services of interest include:
  • 26. Paragon Solutions, Inc. Proprietary - 26 - Additional Information and Contacts http://www.consultparagon.com New!! Paragon Solutions and Microsoft Co-Author Whitepaper Detailing SharePoint 2010 Compliance Enhancements .. Please visit our web site for additional information or contact: marketing@consultparagon.com to receive a copy Paragon Solutions Contacts  Jim Kane, Practice Lead: Collaboration & KM: jkane@consultparagon.com