Most firms talk about the need to engage employees, yet most of them approach the goal in random, ad-hoc ways. Employee engagement is sometimes interpreted as middle managers buying drinks for their team once a month at the local pub and setting up special, disassociated, interest groups like Women in Technology or doing CSR. This random, uncoordinated, IMHO, approach yields ineffective results. A better approach is holistic, and one that is based in the personality, context, and state of mind of its customers: the employees themselves.

1. EMPLOYEE
a bit of rigor behind the fluff
ENGAGEMENT
FRAMEWORK
is good

2. Most firms talk about the need to engage employees, yet most
of them approach the goal in random, ad-hoc ways. Employee
engagement is sometimes interpreted as middle managers
buying drinks for their team once a month at the local pub and
setting up special, disassociated, interest groups like Women in
Technology or doing CSR.
This random, uncoordinated approach yields ineffective results.
A better approach is holistic, and one that is based in the
personality, context, and state of mind of its customers: the
employees themselves.
Here is an example of such a framework which you are
welcome to expand
WHY THIS DECK?

3. EMPLOYEE ENGAGEMENT GOALS
KNOWING
Employee is clear about their role & business alignment
as well as the firm / team strategy & values
BELIEVING
Employee is emotionally bought in to
role, alignment, strategy, & values
BEHAVING
Employee’s behavior aligns to
role, alignment, strategy & values and
firm empowers Employees to act
EMPLOYEELIFESCYCLE
SHOWING
Employee is joining
the firm and the
team and is being
inducted into
culture & strategies
GROWING
Employee is
building
skills, behaviors, an
d leadership
capabilities
GOING
Employee is
moving across the
firm or is being
promoted to the
next opportunity in
the firm
END GOAL: Engaged Employees who build their careers in the firm and are effective in their roles
THEME PROGRAMS GOAL
Build Teams Team-based events (pub
crawls, birthday celebrations,
etc)
Celebrate values,
strategy, and Team
Success as One Team and
blow off steam as needed
Diversity &
Inclusion
Employee Special Interest
Groups (GenY, Women,
Parents, LGBT, etc)
Celebrate values &
strategy through
individual Ddversity
Celebrate
Success
Recognition Program,
Employee Celebration &
awards, Thank You programs
Celebrate success aligned
to strategy & values
Corporate
Social
Responsibility
Volunteerism, Donation &
contribution, and Matching
programs
Express & celebrate our
values & strategy in the
communities around us
Talent
Management
Grad and Intern programs,
Recruiting program,
Leadership Development
Program,,Coaching,
Mentorship, Mobility
Find and develop the right
talent
Innovation Global & Regional Innovation
Challenges, Hack-a-thons
Commercial Thinking,
building the business, and
creating an outlet
Continuous
Improvement
Employee Satisfaction Survey Turn feedback into
continuous improvement
Collaboration Tools Manage knowledge as the
valuable asset that it is
THEME PROGRAMS GOAL
Induction Induction Training &
Process
Ensure new
Employees have
business, firm,
team, & processes
context
THEME PROGRAMS GOAL
Learning Meet the Managers,
Brown Bags, Internal
Trade Faire
Build skills & traits
Comms Townhalls, Dashboards,
Newsletter, Websites
Ensure fidelity &
impact of strategic
messaging
Physical
Environ-
ment
Photo wall, metrics
bulletin board, team
signs, X-Box and
playroom. Signs &
symbols, play /
relaxation options,
workplace health &
safety, aesthetics, etc
Create an
environment in
which Employees
want to be, and
makes them
better at what
they do
Culture &
Values
Values programs Give context for
why, and what
matters
MANAGER’S ROLE
• Get involved as a
local leader
• Encourage others to
participate
EMPLOYEE ENGAGEMENT FRAMEWORK

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