SlideShare una empresa de Scribd logo
1 de 37
Descargar para leer sin conexión
Through The
              Eyes
                of          Children
Where a FOUR year old’s
world meets the new
world of the Cluetrain




                  Gavin Heaton   // www.servantofchaos.com // servant@servantofchaos.com
       Gavin Heaton
                                                                                           1
       www.servantofchaos.com
People of earth …
   Gavin Heaton
                            2
   www.servantofchaos.com
A powerful global
conversation has begun.
   Gavin Heaton
                            3
   www.servantofchaos.com
Through the Internet,
people are discovering …
   Gavin Heaton
                            4
   www.servantofchaos.com
and inventing new ways to
share relevant knowledge
   Gavin Heaton
                            5
   www.servantofchaos.com
… with blinding speed.




   Gavin Heaton
                            6
   www.servantofchaos.com
As a direct result, markets
are getting smarter …
    Gavin Heaton
                              7
    www.servantofchaos.com
and getting smarter faster
than most companies.
   Gavin Heaton
                             8
   www.servantofchaos.com
1. Markets are conversations.




   Gavin Heaton
                                9
   www.servantofchaos.com
2. Markets consist of human
beings, not demographic
sectors.




   Gavin Heaton
                              10
   www.servantofchaos.com
12. There are no secrets.
   Gavin Heaton
                            11
   www.servantofchaos.com
20. Companies need to
 realize their markets are often
 laughing. At them.




Gavin Heaton
                               12
www.servantofchaos.com
26. Public Relations does not
relate to the public.




   Gavin Heaton
                                13
   www.servantofchaos.com
29. Elvis said it best: quot;We
can't go on together with
suspicious minds.quot;




    Gavin Heaton
                              14
    www.servantofchaos.com
36. Companies must ask
themselves where their
corporate cultures end.
   Gavin Heaton
                            15
   www.servantofchaos.com
52. Paranoia kills
conversation.




    Gavin Heaton
                             16
    www.servantofchaos.com
60. Markets want to talk to
companies

    Gavin Heaton
                              17
    www.servantofchaos.com
67. As markets, as workers,
we wonder why you're not
listening …




   Gavin Heaton
                              18
   www.servantofchaos.com
You seem to be speaking a
different language.
   Gavin Heaton
                            19
   www.servantofchaos.com
68. The inflated self-important
jargon you sling around …
what's that got to do with us?




    Gavin Heaton
                                  20
    www.servantofchaos.com
69. Maybe you're impressing
your investors. Maybe you're
impressing Wall Street …
   Gavin Heaton
                               21
   www.servantofchaos.com
You're not impressing us.




   Gavin Heaton
                            22
   www.servantofchaos.com
71. Your tired notions of quot;the
marketquot; make our eyes glaze
over.
    Gavin Heaton
                                 23
    www.servantofchaos.com
72. We like this new
marketplace much better.
In fact, we are creating it.




    Gavin Heaton
                               24
    www.servantofchaos.com
73. You're invited, but it's our
   world. Take your shoes off at
   the door.
Gavin Heaton
                                  25
www.servantofchaos.com
75. If you want us to talk to
you, tell us something. Make
it something interesting for a
change.
    Gavin Heaton
                                 26
    www.servantofchaos.com
78. You want us to pay?




   Gavin Heaton
                            27
   www.servantofchaos.com
… We want you to pay
attention.




   Gavin Heaton
                            28
   www.servantofchaos.com
82. Your product broke. Why?
   Gavin Heaton
                               29
   www.servantofchaos.com
84. We know some people
from your company. They're
pretty cool online …
   Gavin Heaton
                             30
   www.servantofchaos.com
Do you have any more like
that you're hiding? Can they
come out and play?
   Gavin Heaton
                               31
   www.servantofchaos.com
87. We'd like it if you got
what's going on here. That'd
be real nice.
   Gavin Heaton
                               32
   www.servantofchaos.com
89. We have real power and
we know it.

   Gavin Heaton
                             33
   www.servantofchaos.com
95. We are waking up and
linking to each other. We are
watching. But we are not
waiting.
   Gavin Heaton
                                34
   www.servantofchaos.com
Through The
              Eyes
                of          Children
Thank you!




                  Gavin Heaton   // www.servantofchaos.com // servant@servantofchaos.com
       Gavin Heaton
                                                                                           35
       www.servantofchaos.com
About Me




                             Name: Gavin Heaton
                         Web: www.servantofchaos.com
                            Twitter: servantofchaos




Gavin Heaton
                                                       36
www.servantofchaos.com
Licensing/Attributions



Ideas:
The Cluetrain Manifesto
www.cluetrain.com

The Age of Conversation
www.ageofconversation.com

See my blogroll @ servantofchaos.com

Original photography:
Olivia Heaton
Rose Heaton

Get this presentation:
www.slideshare.net/servantofchaos




      Gavin Heaton
                                                        37
      www.servantofchaos.com

Más contenido relacionado

Más de Gavin Heaton

Stop Talking at Me. Nobody is Listening: The New Physics of the Consumerverse
Stop Talking at Me. Nobody is Listening: The New Physics of the ConsumerverseStop Talking at Me. Nobody is Listening: The New Physics of the Consumerverse
Stop Talking at Me. Nobody is Listening: The New Physics of the ConsumerverseGavin Heaton
 
How to Listen to Social Media for the Pharma Industry
How to Listen to Social Media for the Pharma IndustryHow to Listen to Social Media for the Pharma Industry
How to Listen to Social Media for the Pharma IndustryGavin Heaton
 
Business of Being Social
Business of Being SocialBusiness of Being Social
Business of Being SocialGavin Heaton
 
How to Write for Social Media
How to Write for Social MediaHow to Write for Social Media
How to Write for Social MediaGavin Heaton
 
How to Build Trust in Social Networks - The 4 As
How to Build Trust in Social Networks - The 4 AsHow to Build Trust in Social Networks - The 4 As
How to Build Trust in Social Networks - The 4 AsGavin Heaton
 
Social Media: How to listen
Social Media: How to listen Social Media: How to listen
Social Media: How to listen Gavin Heaton
 
Storytelling for social media
Storytelling for social mediaStorytelling for social media
Storytelling for social mediaGavin Heaton
 
Connect Now Lead Gen+Community
Connect Now Lead Gen+CommunityConnect Now Lead Gen+Community
Connect Now Lead Gen+CommunityGavin Heaton
 
Videos That Explain Social Media
Videos That Explain Social MediaVideos That Explain Social Media
Videos That Explain Social MediaGavin Heaton
 
Lead Generation, Community and Social Media
Lead Generation, Community and Social MediaLead Generation, Community and Social Media
Lead Generation, Community and Social MediaGavin Heaton
 
Creative Sydney: Creative Networking: Coffee Mornings Sydney
Creative Sydney: Creative Networking: Coffee Mornings SydneyCreative Sydney: Creative Networking: Coffee Mornings Sydney
Creative Sydney: Creative Networking: Coffee Mornings SydneyGavin Heaton
 
SocialMediaJobs.com.au Salary Survey 2009
SocialMediaJobs.com.au Salary Survey 2009SocialMediaJobs.com.au Salary Survey 2009
SocialMediaJobs.com.au Salary Survey 2009Gavin Heaton
 
Simple Social Media
Simple Social MediaSimple Social Media
Simple Social MediaGavin Heaton
 
Digital Storytelling
Digital StorytellingDigital Storytelling
Digital StorytellingGavin Heaton
 
Key Themes and Messges
Key Themes and MessgesKey Themes and Messges
Key Themes and MessgesGavin Heaton
 

Más de Gavin Heaton (15)

Stop Talking at Me. Nobody is Listening: The New Physics of the Consumerverse
Stop Talking at Me. Nobody is Listening: The New Physics of the ConsumerverseStop Talking at Me. Nobody is Listening: The New Physics of the Consumerverse
Stop Talking at Me. Nobody is Listening: The New Physics of the Consumerverse
 
How to Listen to Social Media for the Pharma Industry
How to Listen to Social Media for the Pharma IndustryHow to Listen to Social Media for the Pharma Industry
How to Listen to Social Media for the Pharma Industry
 
Business of Being Social
Business of Being SocialBusiness of Being Social
Business of Being Social
 
How to Write for Social Media
How to Write for Social MediaHow to Write for Social Media
How to Write for Social Media
 
How to Build Trust in Social Networks - The 4 As
How to Build Trust in Social Networks - The 4 AsHow to Build Trust in Social Networks - The 4 As
How to Build Trust in Social Networks - The 4 As
 
Social Media: How to listen
Social Media: How to listen Social Media: How to listen
Social Media: How to listen
 
Storytelling for social media
Storytelling for social mediaStorytelling for social media
Storytelling for social media
 
Connect Now Lead Gen+Community
Connect Now Lead Gen+CommunityConnect Now Lead Gen+Community
Connect Now Lead Gen+Community
 
Videos That Explain Social Media
Videos That Explain Social MediaVideos That Explain Social Media
Videos That Explain Social Media
 
Lead Generation, Community and Social Media
Lead Generation, Community and Social MediaLead Generation, Community and Social Media
Lead Generation, Community and Social Media
 
Creative Sydney: Creative Networking: Coffee Mornings Sydney
Creative Sydney: Creative Networking: Coffee Mornings SydneyCreative Sydney: Creative Networking: Coffee Mornings Sydney
Creative Sydney: Creative Networking: Coffee Mornings Sydney
 
SocialMediaJobs.com.au Salary Survey 2009
SocialMediaJobs.com.au Salary Survey 2009SocialMediaJobs.com.au Salary Survey 2009
SocialMediaJobs.com.au Salary Survey 2009
 
Simple Social Media
Simple Social MediaSimple Social Media
Simple Social Media
 
Digital Storytelling
Digital StorytellingDigital Storytelling
Digital Storytelling
 
Key Themes and Messges
Key Themes and MessgesKey Themes and Messges
Key Themes and Messges
 

Último

New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024BookNet Canada
 
Advanced Computer Architecture – An Introduction
Advanced Computer Architecture – An IntroductionAdvanced Computer Architecture – An Introduction
Advanced Computer Architecture – An IntroductionDilum Bandara
 
WordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your BrandWordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your Brandgvaughan
 
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxPasskey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxLoriGlavin3
 
The Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsThe Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsPixlogix Infotech
 
Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Manik S Magar
 
The State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxThe State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxLoriGlavin3
 
Artificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxArtificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxhariprasad279825
 
Unraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfUnraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfAlex Barbosa Coqueiro
 
SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024Lorenzo Miniero
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity PlanDatabarracks
 
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024BookNet Canada
 
Developer Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLDeveloper Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLScyllaDB
 
Sample pptx for embedding into website for demo
Sample pptx for embedding into website for demoSample pptx for embedding into website for demo
Sample pptx for embedding into website for demoHarshalMandlekar2
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024BookNet Canada
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteDianaGray10
 
What is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdfWhat is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdfMounikaPolabathina
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfAddepto
 
DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningLars Bell
 
What is Artificial Intelligence?????????
What is Artificial Intelligence?????????What is Artificial Intelligence?????????
What is Artificial Intelligence?????????blackmambaettijean
 

Último (20)

New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
 
Advanced Computer Architecture – An Introduction
Advanced Computer Architecture – An IntroductionAdvanced Computer Architecture – An Introduction
Advanced Computer Architecture – An Introduction
 
WordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your BrandWordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your Brand
 
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxPasskey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
 
The Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsThe Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and Cons
 
Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!Anypoint Exchange: It’s Not Just a Repo!
Anypoint Exchange: It’s Not Just a Repo!
 
The State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxThe State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptx
 
Artificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxArtificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptx
 
Unraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfUnraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdf
 
SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity Plan
 
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
 
Developer Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLDeveloper Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQL
 
Sample pptx for embedding into website for demo
Sample pptx for embedding into website for demoSample pptx for embedding into website for demo
Sample pptx for embedding into website for demo
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test Suite
 
What is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdfWhat is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdf
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdf
 
DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine Tuning
 
What is Artificial Intelligence?????????
What is Artificial Intelligence?????????What is Artificial Intelligence?????????
What is Artificial Intelligence?????????
 

InterestingSouth: Cluetrain - Through the Eyes of a Child

  • 1. Through The Eyes of Children Where a FOUR year old’s world meets the new world of the Cluetrain Gavin Heaton // www.servantofchaos.com // servant@servantofchaos.com Gavin Heaton 1 www.servantofchaos.com
  • 2. People of earth … Gavin Heaton 2 www.servantofchaos.com
  • 3. A powerful global conversation has begun. Gavin Heaton 3 www.servantofchaos.com
  • 4. Through the Internet, people are discovering … Gavin Heaton 4 www.servantofchaos.com
  • 5. and inventing new ways to share relevant knowledge Gavin Heaton 5 www.servantofchaos.com
  • 6. … with blinding speed. Gavin Heaton 6 www.servantofchaos.com
  • 7. As a direct result, markets are getting smarter … Gavin Heaton 7 www.servantofchaos.com
  • 8. and getting smarter faster than most companies. Gavin Heaton 8 www.servantofchaos.com
  • 9. 1. Markets are conversations. Gavin Heaton 9 www.servantofchaos.com
  • 10. 2. Markets consist of human beings, not demographic sectors. Gavin Heaton 10 www.servantofchaos.com
  • 11. 12. There are no secrets. Gavin Heaton 11 www.servantofchaos.com
  • 12. 20. Companies need to realize their markets are often laughing. At them. Gavin Heaton 12 www.servantofchaos.com
  • 13. 26. Public Relations does not relate to the public. Gavin Heaton 13 www.servantofchaos.com
  • 14. 29. Elvis said it best: quot;We can't go on together with suspicious minds.quot; Gavin Heaton 14 www.servantofchaos.com
  • 15. 36. Companies must ask themselves where their corporate cultures end. Gavin Heaton 15 www.servantofchaos.com
  • 16. 52. Paranoia kills conversation. Gavin Heaton 16 www.servantofchaos.com
  • 17. 60. Markets want to talk to companies Gavin Heaton 17 www.servantofchaos.com
  • 18. 67. As markets, as workers, we wonder why you're not listening … Gavin Heaton 18 www.servantofchaos.com
  • 19. You seem to be speaking a different language. Gavin Heaton 19 www.servantofchaos.com
  • 20. 68. The inflated self-important jargon you sling around … what's that got to do with us? Gavin Heaton 20 www.servantofchaos.com
  • 21. 69. Maybe you're impressing your investors. Maybe you're impressing Wall Street … Gavin Heaton 21 www.servantofchaos.com
  • 22. You're not impressing us. Gavin Heaton 22 www.servantofchaos.com
  • 23. 71. Your tired notions of quot;the marketquot; make our eyes glaze over. Gavin Heaton 23 www.servantofchaos.com
  • 24. 72. We like this new marketplace much better. In fact, we are creating it. Gavin Heaton 24 www.servantofchaos.com
  • 25. 73. You're invited, but it's our world. Take your shoes off at the door. Gavin Heaton 25 www.servantofchaos.com
  • 26. 75. If you want us to talk to you, tell us something. Make it something interesting for a change. Gavin Heaton 26 www.servantofchaos.com
  • 27. 78. You want us to pay? Gavin Heaton 27 www.servantofchaos.com
  • 28. … We want you to pay attention. Gavin Heaton 28 www.servantofchaos.com
  • 29. 82. Your product broke. Why? Gavin Heaton 29 www.servantofchaos.com
  • 30. 84. We know some people from your company. They're pretty cool online … Gavin Heaton 30 www.servantofchaos.com
  • 31. Do you have any more like that you're hiding? Can they come out and play? Gavin Heaton 31 www.servantofchaos.com
  • 32. 87. We'd like it if you got what's going on here. That'd be real nice. Gavin Heaton 32 www.servantofchaos.com
  • 33. 89. We have real power and we know it. Gavin Heaton 33 www.servantofchaos.com
  • 34. 95. We are waking up and linking to each other. We are watching. But we are not waiting. Gavin Heaton 34 www.servantofchaos.com
  • 35. Through The Eyes of Children Thank you! Gavin Heaton // www.servantofchaos.com // servant@servantofchaos.com Gavin Heaton 35 www.servantofchaos.com
  • 36. About Me Name: Gavin Heaton Web: www.servantofchaos.com Twitter: servantofchaos Gavin Heaton 36 www.servantofchaos.com
  • 37. Licensing/Attributions Ideas: The Cluetrain Manifesto www.cluetrain.com The Age of Conversation www.ageofconversation.com See my blogroll @ servantofchaos.com Original photography: Olivia Heaton Rose Heaton Get this presentation: www.slideshare.net/servantofchaos Gavin Heaton 37 www.servantofchaos.com