3. Frank Post, Patti Bailey, Russ Coghlan,
General Manager, has Auction Manager, has Assistant General
been in the auction
business for 28 years. Managers
been in the auction
business for 23 years.
Manager, has been in the
auction business 15
Frank started out as Fleet Patti has been title Clerk, years. Russ had held the
Lease Manager and Office Manager, Assistant positions of Body Shop,
Condition Report Writer, General Manager, General Recon, Transport, Lot,
Assistant General Manager Manager and is currently Maintenance and Security
and then he moved to the Auction Manager. Managers. Currently as his
General Manager. role as an AGM is to
oversee the operations of
the auction which includes
recon, lot operations and
Fleet Lease and National
accounts.
4. Lowell Doublin, Jason Keese, Judy Clark,
Assistant General Fleet Lease Manager, has Specialty Manager, has
Manager, has been in the
auction industry for 20 Managers cont.
been in the auction industry
for 15 years. Jason has
been in the auction industry
for 19 years. Judy has
years. Lowell has been in held the positions of worked in the Fleet Lease
Sales and Marketing, Fleet Operations Foreman, Fleet Department, then moved up
Lease Manager, General Lease Operations to Assistant Fleet Lease
Sales Manager and Supervisor, Field Manager and is now the
currently Assistant General Remarketor and is now the Specialty Manager for the
Manager. He served Fleet Lease Manager. Specialty sales at
Manheim by traveling to Jacksboro Hwy.
China for 9 months in which
he was the Project Manager
for the building, staffing and
start up of one of our China
Auctions.
5. Manheim DFW
With a dedicated and experienced management team and a support staff second to
none you can be assured that doing business at Manheim Dallas-Fort Worth will
be a rewarding experience. Our sales staff and our marketing center works hard
each and every week to ensure that the right mix of sellers and buyers come
together. Our Fleet Lease department works very closely with their accounts to
ensure that the vehicles are picked-up, and turned around within the quickest
amount of time, and selling with the highest residual possible. In 2009 Manheim
DFW had an average weekly buyer base of 1800 customers and sold 88,097 units.
6. Manheim DFW is powered by Anytime/Anywhere featuring
Simulcast and www.OVE.com – the premier online
products in the industry. We have a monthly national online
Boat/RV and Motorcycle/Powersports Sale
2009 Simulcast and OVE
Vehicles Sold: Simulcast 13,107
Vehicles Sold: Open Sales 1,845
Vehicles Sold: Closed Sales 810
Total Vehicles Sold on OVE 2,655
OVE Staff: David Loucks,
Elizabeth Mendiola, Wade
Stalcup and Clarissa Gaines
7. Every Monday Manheim DFW has units that run in the
Manheim Monday Online Sales Event on OVE.com. We
have units running from GE Remarketing, Hertz,
Mercedes-Benz Financial, Audi of America, ARI and
more. Dealers can start previewing vehicles on the
Friday before the sale at 1pm CST.
8. Manheim DFW has an Exotic Highline sale monthly on Tuesdays
running 1000+ units. “One of the Largest in the Nation!”
Featuring: Volvo, Jaguar, Land Rover, Volkswagen
Credit, Audi Financial Services, Porsche, SAAB,
Mercedes-Benz Financial and Dealer Consignment.
Every other week on Wednesdays, Manheim DFW has it’s
Ford Lincoln Mercury Closed Factory Sale. As a Ford
Motor Company auction facility, we ensure that the
Ford vehicles are handled to Ford’s Exacting standards.
Every Thursday starting at 9:30am we have our Open Factory, Fleet Lease
and Dealer Consignment Sales. This is our main sale day with
companies such as Ford Motor Credit, Mazda, AmeriCredit, GE
Remarketing, Franklin, Enterprise Holdings, Hertz, VRS, United Auto
Credit, Loanstar Title, Capps, Omni, RLB, Sun Trust, Auto Bank,
Donlen, Barco, Auto Nation, MCMC and Wholesale Inc.
9. Manheim Dallas Ft. Worth offers a variety of options
to buy and sell units. At the Jacksboro facility we are
moving towards the future in our state of the art
theaters. Our Specialty line of Boats, RVs, Motorcycles
and Heavy Trucks are auctioned off in our 2 theaters.
The theaters being inside offers relief from the outside
weather conditions. Inside the theaters the customers
are treated to a multi-media experience that shows that
Manheim DFW is on the forefront of using technology
in the auction arena. As the seller is in the block there
are a multitude of screens providing information as to
what images are shown, bids received, basic unit
information and next upcoming unit. Professional ring
men are on the floor throughout the theater taking bids
and assisting the buyers with questions.
10. Manheim DFW has the ability to bring the
auction house to the seller. Contained within
a 32 foot trailer, Manheim DFW can bring the
expertise, marketing, excitement and protection that any
Manheim facility can offer right at the dealership. The trailer
works on a high-speed satellite connection back to Manheim.
Because of this we can operate anywhere in the United
States and bring live internet bidding to the dealership. This
trailer provides an air conditioned/heated office space so that
buyers can check in and check out, reports can be generated
and all the necessary paperwork dealt with. A block is built into
the trailer so that the auctioneer,
seller representative and the block
clerk can see and interact with the
buyers and bring the adrenaline of
a live auction out. When we are
onsite we bring everything we
need to put on a sale: TV’s, tables,
operational tools, and clean up
supplies.
11. Detail and Recon
• 45,000 Sq. Ft. Detail, Mechanical, Paint and Body Shop
• In the detail area we have 4 lanes where we can detail 250 cars in a day.
• In our paint and body shop we have 2 - 4 in 1 car paint booths and can turn around 80 cars in a day.
• As part of the Manheim family, Dent Wizard is the one-stop resource for automobile dent removal
and minor paint repairs. Dent Wizard is the industry leader in paintless dent removal, a process that
removes dings, minor dents, creases and hail damage. Dent Wizard’s services cost a fraction of
traditional repair methods and takes less time.
• The remarkable, patented Chip Wizard approach eliminates small chips and scratches, leaving the
vehicle with an unblemished finish. OEM color-matched paint is mixed with special additives and
applied to cover minor flaws, readying the vehicle for a quick sale.
• Manheim DFW provides a full spectrum of mechanical repairs for vehicles that are to be auctioned.
Mechanical checks typically review items of concern discovered by pre-sale electronic condition
reports or post-sale inspections (PSI). A mechanic decides if there is a mechanical problem and gives
an estimate of the potential repair cost to the consignor. Sellers can request that repairs are made
prior to a sale, and buyers can request repairs after they purchase a vehicle. Our mechanics are the
best equipped and are ASC Master Technicians. They can perform light to major mechanical repairs.
12. Vehicle Entry Process
Manheim DFW is currently in the process of
adopting the Manheim Vehicle Entry Process.
This process has successfully tied together several
departments within the Auction with the express
purpose of cutting the time to ready vehicles for
sale. This process will ultimately have
units viewable on Auto IMS with full
condition reports and pictures, on average,
within 24 hours of arrival at the auction
regardless of delivery time or day of week.
13. • Manheim Transport (formerly Transport Solution) is the centralized transportation resource for
Manheim operating locations and customers. Its primary goal is to improve the transport process for
all entities involved -- operating locations, customers (both buyers and sellers), and transporters.
• For Our Customers
Sellers and buyers benefit from having one Manheim source to assist with their transportation needs.
Manheim Transport refers pre-screened transport vendors to match customer needs. The result is
consistent transport service levels and processes across the Manheim footprint.
• Transporter Network Management
Manheim Transport collects, reviews and audits transporter insurance, licensing and other
documentation to ensure that transporters meet Manheim mandated requirements
• Training/Best Practices
On-site consulting and training to help Manheim locations use their time and technology most
effectively.
• TransConnect
Revolutionary technology tools that enable Manheim locations to operate their transportation
departments most efficiently and profitably.
• TransConnect Plus
For customers and operating locations who elect to
use it, Manheim Transport provides the efficiencies of
the TransConnect tools plus the Manheim Transport
staff to manage transportation logistics on their behalf.
• The Manheim Advantage
Manheim Transport offers a unique combination of
experienced transport professionals, cutting-edge
web-based technology and an extensive, nationwide,
multi-modal carrier network that includes drive
services, rail service and multi- and single-car haulers.
14. Manheim North Texas
Customer Service Center and Marketing
“One Call Does It All”
• At Manheim DFW our Customer Service Center and Marketing team can get you the
right dealers in your lane and on-line.
• Our Customer Service Center has 7 marketing professionals that contact dealers for
your sales via phone calls and emails. And if a dealer has any questions, they will work
with them until the answer or problem is solved.
• Manheim DFW also provides in house advertising which includes posters in the lobby
and in the lanes. Flyers are posted throughout the auction including the men’s and
women’s restrooms, dealer services area and computer stations.
• Manheim DFW has an outside sales team that goes out and visits dealers in person to
inform them about different sales, dates, times and any special promotions that are
happening.
• We also have a van service that takes dealers to and from the auction, local airports and
specially selected hotels. All vans have up to date calendars and upcoming weekly flyers.
• Dealers can also stay informed about sales by following updates on Twitter and by
becoming a fan on Facebook where all flyers, posters and calendars are posted as well as
reminders of the sale on sale day.
• Manheim On-Line (MOL) – Pre-Sales, Post Sales and Promotions are all available on-
line.
• On-Hold Advertisements
• Pre-Sale lists available 24 hours a day, 7 days a week with Fax-On-Demand
15. Manheim DFW Awards
• 2003 Ford Golden Gavel Award
• 2005 Ford Auction Quality Award
• Donlen awarded Manheim DFW Auction
of the Year
• Mercedes-Benz Financial awarded
Manheim DFW Auction of the Year 2009
• GE Remarketing awarded Manheim DFW
with Auction of the Year – three years in
a row.
• The NIADA Inaugural Auction of the Year
2008 award was awarded to Manheim
DFW
• Manheim DFW has won the Manheim M
award for Technology
• Manheim DFW has won the Double Star
award twice. The Double Star Award is
awarded for Doubling Business.
