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                                                              The world of payments and
                                                              business intelligence
                          Art                                 A peek into the future

                                                              Sankar Narayanan, Fractal Analytics
                                                              Director – Client Servicing
                                                    Science   Kamran Ashraf, Visa Europe
                                                              Head of Analytics and Information Services
                                                              Predictive Analytics Innovation Summit
                                                              London, 18 April 2012




Confidential | Copyright © Fractal Analytics 2012                                                          1
®


       The world of payments and business intelligence

                                                    1. Predictive and
                                                        accessible
                                                         analytics
                4. Mobile                                               2. Sub-optimal
                   and                                                  models - Type
               convergence                                                 ‘0’ and ‘A’

                                                        3. Critical
                                                    success factors
                                                     - T3 scorecard
Confidential | Copyright © Fractal Analytics 2012                                        2
®

       1. What good is data if we don’t use it!
       A leading online grocery retailer, Competing on Analytics




   1. The classic NYC traffic problem                    2. The case of the broken egg
Confidential | Copyright © Fractal Analytics 2012                                    3
1. Police department benefits from real-time and
                                                                                                                                   ®




       accessible analytics solutions

   Key wins for the Police department: real-time updated models and accessibility
   everywhere from police captain’s PC to the patrol cop’s car monitor
                                                                                                     Applications

                                                                                                           Support real-time
                                                                                                           patrolling decisions
                                                                                                           (suspicious activity)

                                                                                                           Manage overtime &
                                                                                                           budgets in a resource
                                                                                                           constrained
                                                                                                           environment

                                                                                                           Visual map overlay
                                                                                                           analysis to ensure
                                                                                                           quick reallocation


  “Real time visualization, predictive analytics and geospatial analysis provide answers.” – Lt. Dale Peet, Michigan State PD

Confidential | Copyright © Fractal Analytics 2012                                                                                  4
2. Sub-optimal ‘Type 0’ and ‘Type A’ analytics
                                                                                                                     ®




       engagement models

                                                          Type 0                               Type A
                                                                                           Investment in pure
                                                        ‘0’ investment, no                 science, no growth
                                                        growth objectives                  objectives

     Objectives                                                             Plans

   Strategic                                  Data governance, especially           Digitisation of data, new data
                                              regulatory                            feeds
   Operational                                Data warehouse consolidation          Big data solutions

   Optimisation                               Longer lifecycles                     Cutting edge models




Confidential | Copyright © Fractal Analytics 2012                                                                    5
3. Critical success factors (CSFs) in the BI/IT domain –
                                                                                            ®




       T3 scorecard


                                                     Talent




                                                    Tangible




                                                     Trust




                                                               …ever closer collaboration
Confidential | Copyright © Fractal Analytics 2012                                           6
3. Critical success factors (CSFs) in the BI/IT domain –
                                                                  ®




       T3 scorecard


                                                     Talent




                                                    Tangible




                                                     Trust




Confidential | Copyright © Fractal Analytics 2012                 7
3. Critical success factors (CSFs) in the BI/IT domain –
                                                                  ®




       T3 scorecard


                                                     Talent




                                                    Tangible




                                                     Trust




Confidential | Copyright © Fractal Analytics 2012                 8
3. Critical success factors (CSFs) in the Business
                                                                                                                                        ®




       domain
                            1. Leadership                                               Vision, prototyping

                                                                                ROI themes and ‘test & learn’
       2. Business                                  3. Ownership
         application                                                        Metrics, KPIs = Data dictionary, quality
                                                                   Themes          Test & learn
                                                                                                                   n      el
                                                                                                              Chan
                                                                                     Activation –
                                                                                     restaurant
                                                                                     offer +50%




                                                                                                                                   Transaction
                                                                                                       Form
                                                                                        Dormancy –
                                                                                       holiday towel
                                                                                        offer +15%

                                                                                                              Pr
                                                                                                                   od
                                                                                      Usage –                         uct
                       1                                                           petrol offer in
                                                                                    cents or %

                                                                            2                                                  3

                ‘Must-have’ requirements which                               Move from product to customer
                WILL be applied to business                                  view – value, behaviours, triggers and
                problems                                                     touch points

Confidential | Copyright © Fractal Analytics 2012                                                                                       9
®


       4. Mobile as an engine for growth

      It took….




          Telephone                     Television            Internet            iPod       iPhone        Facebook       Android


           38 years                      13 years             4 years         3 years        2 years        2 years       1 year

                                                                                                          ….to reach 50m users

  Avoid extinction…




                                    Technology convergence and rise of mobile payments

         Within ten                                  50 billion devices will be             Payments initiated by mobile will
         years:                                       connected to the Web               outnumber transactions on plastic cards

Confidential | Copyright © Fractal Analytics 2012                                                                                   10
®


       In summary & thank you for listening!

                                                              •   Predictive and accessible
                                                                  analytics

                          Art                                 •   Sub-optimal models - Type
                                                                  ‘0’ and ‘A’

                                                              •   Critical success factors – T3
                                                    Science       scorecard

                                                              •   Future (of payments) is
                                                                  mobile and managing
                                                                  convergence is key


Confidential | Copyright © Fractal Analytics 2012                                                 11
®


       In case you didn’t know…
                      Fractal’s clients achieve competitive advantage by   ®




                      institutionalising analytics




                  Confidential | Copyright © Fractal Analytics 2012        21
Confidential | Copyright © Fractal Analytics 2012                               12
®


                                In case you didn’t know…




Confidential | Copyright © Fractal Analytics 2012          13
®


                                In case you didn’t know…




Confidential | Copyright © Fractal Analytics 2012          14

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Predictive Analytics Innovation Summit

  • 1. ® The world of payments and business intelligence Art A peek into the future Sankar Narayanan, Fractal Analytics Director – Client Servicing Science Kamran Ashraf, Visa Europe Head of Analytics and Information Services Predictive Analytics Innovation Summit London, 18 April 2012 Confidential | Copyright © Fractal Analytics 2012 1
  • 2. ® The world of payments and business intelligence 1. Predictive and accessible analytics 4. Mobile 2. Sub-optimal and models - Type convergence ‘0’ and ‘A’ 3. Critical success factors - T3 scorecard Confidential | Copyright © Fractal Analytics 2012 2
  • 3. ® 1. What good is data if we don’t use it! A leading online grocery retailer, Competing on Analytics 1. The classic NYC traffic problem 2. The case of the broken egg Confidential | Copyright © Fractal Analytics 2012 3
  • 4. 1. Police department benefits from real-time and ® accessible analytics solutions Key wins for the Police department: real-time updated models and accessibility everywhere from police captain’s PC to the patrol cop’s car monitor Applications Support real-time patrolling decisions (suspicious activity) Manage overtime & budgets in a resource constrained environment Visual map overlay analysis to ensure quick reallocation “Real time visualization, predictive analytics and geospatial analysis provide answers.” – Lt. Dale Peet, Michigan State PD Confidential | Copyright © Fractal Analytics 2012 4
  • 5. 2. Sub-optimal ‘Type 0’ and ‘Type A’ analytics ® engagement models Type 0 Type A Investment in pure ‘0’ investment, no science, no growth growth objectives objectives Objectives Plans Strategic Data governance, especially Digitisation of data, new data regulatory feeds Operational Data warehouse consolidation Big data solutions Optimisation Longer lifecycles Cutting edge models Confidential | Copyright © Fractal Analytics 2012 5
  • 6. 3. Critical success factors (CSFs) in the BI/IT domain – ® T3 scorecard Talent Tangible Trust …ever closer collaboration Confidential | Copyright © Fractal Analytics 2012 6
  • 7. 3. Critical success factors (CSFs) in the BI/IT domain – ® T3 scorecard Talent Tangible Trust Confidential | Copyright © Fractal Analytics 2012 7
  • 8. 3. Critical success factors (CSFs) in the BI/IT domain – ® T3 scorecard Talent Tangible Trust Confidential | Copyright © Fractal Analytics 2012 8
  • 9. 3. Critical success factors (CSFs) in the Business ® domain 1. Leadership Vision, prototyping ROI themes and ‘test & learn’ 2. Business 3. Ownership application Metrics, KPIs = Data dictionary, quality Themes Test & learn n el Chan Activation – restaurant offer +50% Transaction Form Dormancy – holiday towel offer +15% Pr od Usage – uct 1 petrol offer in cents or % 2 3 ‘Must-have’ requirements which Move from product to customer WILL be applied to business view – value, behaviours, triggers and problems touch points Confidential | Copyright © Fractal Analytics 2012 9
  • 10. ® 4. Mobile as an engine for growth It took…. Telephone Television Internet iPod iPhone Facebook Android 38 years 13 years 4 years 3 years 2 years 2 years 1 year ….to reach 50m users Avoid extinction… Technology convergence and rise of mobile payments Within ten 50 billion devices will be Payments initiated by mobile will years: connected to the Web outnumber transactions on plastic cards Confidential | Copyright © Fractal Analytics 2012 10
  • 11. ® In summary & thank you for listening! • Predictive and accessible analytics Art • Sub-optimal models - Type ‘0’ and ‘A’ • Critical success factors – T3 Science scorecard • Future (of payments) is mobile and managing convergence is key Confidential | Copyright © Fractal Analytics 2012 11
  • 12. ® In case you didn’t know… Fractal’s clients achieve competitive advantage by ® institutionalising analytics Confidential | Copyright © Fractal Analytics 2012 21 Confidential | Copyright © Fractal Analytics 2012 12
  • 13. ® In case you didn’t know… Confidential | Copyright © Fractal Analytics 2012 13
  • 14. ® In case you didn’t know… Confidential | Copyright © Fractal Analytics 2012 14