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Sharon Resume

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Sharon Resume

  1. 1. Sharon James Atlanta, GA 30331 sharonjames@bellsouth.net - 4046991858 Work Experience Telemarketer Inbound USA Inc September 2014 Responsibilities: Set sales leads for business owners, insurance companies and other niche industries. Sales leads include medicare, life insurance, mortgage protection and dental insurance. Accomplishments: Generate up to 15 leads per day Skills Used: Strong communication, problem solving . Customer Service Representative- from home Cardiac Life Extension and Rescue- East Point, GA December 2007 to August 2014 Responsibilities: I made outbound calls from list of leads for donations. I provided CPR training information. I maintained detailed routing notes for supervisor’s review. Accomplishments: I assisted in raising funds for CPR training by securing numerous donations for the organization. I also helped educate community on benefits of CPR training. Skills Used: Strong Communication, Doumentation
  2. 2. Customer Service Representative- from home Atlanta Alliance on Developmental Disabilities- East Point, GA August 2007 to December 2013 Responsibilities: I made outbound calls from list of leads for donations. I maintained detailed notes on routing information. Reported pick up information to supervisor. Accomplishments: I assisted in raising funds for the disabled by securing numerous donations. I also helped to educate the local community on services available for the developmentally disabled. Skills Used: Strong communication, Documentation . Customer Service Representative – from home American Kidney Services - Doraville , GA. March 2006 to August 2007 Responsibilities: I made outbound call from list of leads for donations. I maintained detailed notes on routing information for supervisor’s review. Accomplishments: I assisted in raising funds for people with kidney disease by securing numerous donations for organization. I helped educate community on benefits donations provide for kidney patients. Skills used: Strong communication , Documentation
  3. 3. Social Worker Trinity Dialysis Clinic - East Point , GA January 2002 to February 2003 Responsibilities: Interview and assess to identify social needs. Provide resources for needs. Grief counseling as needed. I maintained detailed notes in medical records. Accomplishments: I successfully assisted patients to obtain a continuum of services to maintain a healthy life style. Skills Used: Strong Communication, Counseling, Documentation Social Worker South Fulton Medical Center – East Point , GA January 1996 to January 2002 Responsibilities: Assess, plan and implement patient discharge plan. I provided short term and grief counseling. I maintained detailed notes in medical records. Accomplishments: Assisted patients with problems compounded by illness for a safe discharge plan. Skills Used: Strong Communication, Counseling, Documentation . .
  4. 4. Patient Advocate Grady Memorial Hospital – Atlanta, GA December 1993 to January 1996 Responsibilities: Interviewd patients December 1993 to January 1996 Responsibilities Interviewed patients regarding difficulty experienced during receipt of health care services. I communicated with staff to resolve problems. Documented intervention in medical records. Accomplishments I maintained patient's rights and dignity issues. Skills Used Strong communication, Counseling, Data collection, Documentation. Education Masters in Social Work Clark Atlanta Univversity - Atlanta, GA 1992 to 1995 Bachelors in Social Work Georgia State University - Atlanta, GA 1987 to 1992

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