SHIVANI GUPTA- Senior Executive shivani120488@gmail.com
+91-9582541780
Profile summary (4.5 years exp.)
Motivated to work in a challenging and stimulating environment with opportunities to contribute towards organizational and
personal goals.
Skills
 Change Management, Incident & Problem Management, Capacity Monitoring
 Functional modules – Finnone™ LMS (Loan Management System)
 SQL Developer, COGNOS 8.0, 10.2.1, SQL, PL/SQL
 Functional modules P-Soft (Core HR, eCompensation, ePerformance)
 Oracle PeopleSoft 8.9 - Application Engine, Application Designer, SQR, SQL, PeopleCode, Component Interface, PS
Query, XML Publisher
 Oracle Applications (R12) - PL/SQL, XML Publisher, Concurrent Programs and Interfaces.
 Oracle RDMBS, TOAD, HP Service Manager, Core Java and C, C++
Work Experience (NucleusSoftware from SEP-2013 to Present) 2.1 Years
Project 1
Client: General Motors (GM)
Project Description:-
Nucleus Software is handling the management of Production Environment of Lending SRS and Collection module for Captive Auto
“FinnOne”.
Role/Responsibilities:-
 Working as a PEM for Nucleus Software, for last 6 months.
 Handling the Change Management as per the following:
 Provide inputs to client with regard to the schedule for any changes on which visibility is available
 On receipt of a change request, raise necessary requests with change owner for documentation
 Reviews of documentation to ensure that change are being planned according to the available maintenance windows
 Follow the process of Change request creation
 Present changes before the Change approval board and answer queries raised by them
 Change support team engagements and follow up with them for support
 Support deployment by ensuring that change happens within the agreed timelines
 Record any learnings / hiccups during deployment and escalate the same to the related parties
 Record actual timings of deployment and post deployment process
 Handling the Capacity Monitoring as per the following :
 Monitoring space utilization of various production and pre-production environments
 Follow-up and ensure maintenance of holidays for all countries in respective calendars
 Check and monitor maintenance of holiday calendars
 Handling the Incident & Problem management as per the following :
 Ensure engagement of related vendors as per the agreed SLA
 Ensure availability as per the published roosters
 Post resolution of Incident follow-up with incident owners for submission of Root cause analysis (RCA)
 Track and monitor completion of Preventive action items (PAI) as mentioned in the RCA document
 Engage any third party for their actions on the PAI
 Present RCA in the calls and brief participants on the analysis done by respective teams
 Handling the Audit queries as per the following :
 Coordinate with various vendors for any audit queries raised by clients auditors
 Ensure that the information is shared with the auditors within the described time limits
 Maintaining of Clients operation documents by coordinating with various vendor parties
 Preparing / Coordinating with various Project Managers for updates to the weekly and month reports
Achievements/Accolades:-
 Client appreciation mails and Nucleite of the Month Award for handling the change and incident management.
Project 2
Client: General Motors (GM)
Project Description:-
Nucleus Software is handling the Lending SRS and Collection module for Captive Auto “FinnOne”.

SHIVANI GUPTA- Senior Executive shivani120488@gmail.com
+91-9582541780
Role/Responsibilities:-
 Worked as a Business Analyst for Nucleus Software, for 8 months.
 Experience of client interaction and effective way of presentation and communication at client location UK.
 Responsible for Client interaction and gathering the requirements from clients for the enhancement of the product.
 Handling RQA and PRS documentation for all SRS countries.
 Creating Release Scope sheet, defect log tracker sheet and TDD document.
 Prepared understanding documents, Process Mapping documents, pertaining to requirements gathering.
 Experience in Functional testing and Sanity testing and prepared test cases on the basis of business and system understanding.
Achievements/Accolades:-
 Client appreciation mails.
Project 3
Client: General Motors (GM)
Role/Responsibilities:-
 Worked as a PL/SQL Technical consultant for Nucleus Software, for the last 1 year and 6 months.
 Handling Development and Support for Germany, UK, Austria, China, Brazil, France, Belgium implementations for Lending
and Collections Module.
 Developing Reports and Letters using SQL Developer and COGNOS.
 Creating List and Crosstab reports and letters using COGNOS 8.0 and 10.2.1.
 Creating and maintaining daily as well as periodic Tracker sheets for issues tracking, effort estimation for reporting purpose.
 Handling Unit testing, Peer Testing and Sanity Testing, with preparing the test cases based on the Change request.
 Supporting both the Release and Sustain Project team.
Achievements/Accolades:-
 Client appreciation mails and Nucleite of the Month Award for providing the quality of code for Meritel Letters for Austria and
Germany countries effectively and efficiently.
Work Experience (Infosys from NOV-2010 to FEB-2013) 2.4 Years
Project 1
Client: PricewaterhouseCoopers (PwC)
Project Description:-
PwC uses PeopleSoft HCM for managing data of their employees globally. The system undergoes version upgrades, applying of
Oracle delivered fixes and patches and customizations. It also involves code fixes to the existing system and thorough testing of
various PeopleSoft modules.
Role/Responsibilities:-
 Been a PeopleSoft HCM 8.9 Technical consultant for Infosys Limited, for the 18 months.
 Handling Development & Production Support for one of the biggest Audit Firms, for European Middle East Asia and
Canada/Mexico implementations.
 Responsible for providing effective technical support & solutions to the client - including documentation for the Modules
covered under Support Contract.
 Managed a team of 4, after initializing and building the Primary Support Team for the client from Mangalore DC.
 Create and maintain daily as well as periodic Tracker sheets for issues tracking, effort estimation and reporting purpose.
 Gathering requirements for problem tickets, resolving issue & queries and proposing solutions for production and system
problems, implementing solutions.
 Coordinated between client, onsite & offshore team in ticket resolution as well as on production moves (deployment).
 Identified the bugs in customized app engines programs and fixed permanent solution.
 Part of the PeopleSoft Mangalore training group, for guiding and assisting New Joiners, by transferring knowledge according to
Client Requirements.
Achievements/Accolades:-
 Client appreciation mails for handling eCompensation Upload KRs (Knowledge Transfer for minor upgrades to Existing
system).
 Nominated for “SPOT” Award for showcasing the excellence in providing technical support for PeopleSoft HCM Modules.
 A 'Pat on the Back' from the offshore Support Manager for efficient and effective Ticket handling and closure by the team.

SHIVANI GUPTA- Senior Executive shivani120488@gmail.com
+91-9582541780
Project 2
Client: Elsevier
Project Description:-
Elsevier wants to re-implement its current version of Oracle eBusiness Suite (EBS), 11i, with the latest version, R12. Five countries
are included in the first phase of the project: UK, Netherlands, Ireland, Canada and US. The Infosys solution leveraging Oracle E-
Business Suite Financials Release 12 provided MGI with a more flexible general ledger and better visibility into accounting thus
reducing the potential for accounting errors and enabling the company to manage international operations with minimal staff.
Role/Responsibilities:-
 Worked as a PL/SQL Developer of Oracle Apps for Infosys Limited, for 9 months.
 Handling development for the COA Translation Engine in PL/SQL and creating reports using XML Publisher.
 Responsible for providing effective technical support & solutions to the client.
 Prepare and conduct unit and link tests of programs to ensure correctness and integrity of processing.
 Produce supporting documentation for all work for the use of system users and operators and for future reference by other
team members.
 Submit completed work for Quality Control Review.
 Consolidate team-working skills, giving guidance and assistance to other team members as called upon.
Educational Qualifications
Degree Institute Board/University Year Grade/Percentage
B.Tech Arya College of Engineering & I.T RTU 2010 75.95
12th Seedling Modern High School CBSE 2006 77.40
10th Seedling Modern High School CBSE 2004 79.80
Training & Certifications
 Successfully completed Infosys training, with CGPA of 4.56 out of 5
 Qualified and attended Infosys Campus Connect Foundation Program & Infosys Campus Connect Soft Skill Program, in
Arya College of Engineering
 Attended Oracle Training Program for SQL & PL/SQL
 Attended training in AutoCAD
Extra Curricular Activities
 Won various certificates for Sports and Athletics at the Corporate Sport Activities.
 Won the 2nd prize in a singing competition held by ETV-Rajasthan
 Been the Discipline In charge for consecutive terms in High School
 Selected as the Event Coordinator, Event Manager and Event Head for Shardhanjali (Annual College festival)
 Selected as the coordinator of Cultural Club of school and college and active participation in various school and college
level events
Personal Details
Date of Birth : Apr 12, 1988
Interests : Playing Badminton, Listening Music, Travelling, Sketching
Address : F-35 A, Nandpuri Extn., Hawa Sarak, 22 Godam, Jaipur, Rajasthan
Language Known : English and Hindi
Date :
Place : Shivani Gupta