1. INNOVATION
IN THE
PUBLIC SECTOR
BY SHOKHZOD YAKUBOV
MON. 29TH NOVEMBER 2010
FH SÜDWESTFALEN

2. CONTENTS
WHAT IS IT?
WHY IS IT IMPORTANT?
HOW IS IT DIFFERENT?
WHAT ARE THE BARRIERS?
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DEFINITION
IMPORTANCE
BARRIERS
CASE STUDY
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3. DEFINITION
WHAT IS INNOVATION IN THE
PUBLIC SECTOR
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4. INNOVATIONS
– NEW IDEAS
THAT WORK
- G. MULGAN
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5. COST PRESSURE
INNOVATION DRIVERS IN
THE PUBLIC SECTOR
ARISE FROM:
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RISING PUBLIC NEEDS
ENVIRONMENTAL CHALLENGES
TECHNOLOGICAL ADVANCE
PRIORITIES OF POLITICIANS
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6. EXAMPLES OF INNOVATION:
SERVICE
PROCESS
ADMINISTRATIVE
SYSTEM
CONCEPTUAL
RADICAL
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e.g. HEALTH CARE AT HOME
CHANGE IN MANUFACTURING
SERVICES/PRODUCTS
NEW POLICY INSTRUMENT;
CHANGE IN POLICY
NEW SYSTEM OR FUNDAMENTAL
CHANGE IN CURRENT SYSTEM
CHANGE IN OUTLOOK OF ACTORS
CHANGE OF BELIEF SYSTEMS OR
RATIONALITIES
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7. INNOVATION CATEGORIES ACCORDING TO BEKKERS:
PRODUCT/SERVICE HEALTH CARE AT HOME
EMERGENCY WARNING
TECHNOLOGICAL VIA MOBILE DEVICES
PROCESS AUTOMATED TAX ASSESSMENT
ORGANIZATIONAL SHARED SERVICE CENTRES
NEW PUBLIC MANAGEMENT
CONCEPTUAL CONCEPT
INSTITUTIONAL DIRECT DEMOCRACY
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8. CHANGE IS DRIVEN
THROUGH THE DELIVERY
SYSTEM BY PRESCRIPTION,
REGULATION AND SUPPORT
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TOP
DOWN
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9. BOTTOMUP
ORIGINATES WITHIN THE DELIVERY
SYSTEM; GOVERNMENT FACILITATES
THE DEVELOPMENT AND DIFFUSION
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10. VS
PRIVATE
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PUBLIC
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11. PRIVATEVSPUBLIC
PRIVATE SECTOR
PUBLIC SECTOR
ORGANISING PRINCIPLES
PURSUIT OF PROFIT; GROWTH ENACTMENT
OF REVENUES & MARKET SHARE POLICIES.
ORGANISATIONAL
STRUCTURES
MANY SIZES; OPTIONS FOR NEW COMPLEX SYSTEM
ENTRANTS.
CONFLICTING TASKS
PERFORMANCE METRICS RETURN ON INVESTMENT
OF
PUBLIC
MULTIPLE
PERFORMANCE
INDICATORS AND TARGETS:
POLITICAL, SOCIAL, ETC
MANAGEMENT ISSUES
AUTONOMIC OR LIMITED TO
BUDGET. SHAREHOLDERS & ETC;
REWARDED WITH BENEFITS AND
PROMOTION.
MANAGERS ARE UNDER HIGH
LEVELS
OF
POLITICAL
SCRUTINY;
CONSIDERABLY
LOWER MATERIAL BENEFITS
RELATIONS WITH ENDUSERS
CONSUMER
OR
INDUSTRIAL
GENERAL PUBLIC, TRAD. SEEN
MARKETS; VARY IN LEVEL OF
AS CITIZENS,
INTIMACY
FIRMS ARE PARTS OF SUPPLY
DEPENDENT
ON
PRIVATE
RELATIONS WITH SUPPLY CHAINS;
LARGER
FIRMS
ORGANISE AND CONTROL THESE SUPPLIERS; VERY IMPORTANT
CHAINS
MARKET FOR MANY FIRMS.
CHAINS:
Source: Don Scott-Kemmis, (2009), The Challenge of Sustaining Innovation in the Public Sector
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12. IMPORTANCE
WHY IS INNOVATION IN THE
PUBLIC SECTOR IMPORTANT
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13. LAST THIS
CENTURY CENTURY
HOMOGENEOUS DIVERSE
STRATIFIED BY CLASS MULTIPLY STRATIFIED
STATIC MOBILE
CONVENTIONAL
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VARIETY OF LIVING
ARRANGEMENTS
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14. INNOVATION HELPS TO
REDUCE COSTS
INCREASE EFFICIENCY
IMPROVE OUTCOMES
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15. BARRIERS
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16. BAR LACK OF COMPETITION
RIE
RS
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RISK AVERSE BEHAVIOUR
BUREAUCRATIC CONSERVATISM
UNRESPONSIVE WORKFORCE
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17. ASSESSMENT PRACTICES
DEVELOPING AWARENESS
BENCHMARKING
INNOVATION CASE STUDIES
LEARNING-ORIENTED EVALUATION
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BAR
RIE
RS
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18. e.g.
CASE STUDY
A FEW EXAMPLES OF INNOVATION
IN THE PUBLIC SECTOR
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19. THE OPEN
UNIVERSITY
THE UNITED KINGDOM
EXPANDED PARTICIPATION IN HIGHER EDUCATION
NEW MODES OF SERVICE DELIVERY + ESTABLISHED
TECHNOLOGIES
OPEN ENTRY POLICY
THE LARGEST PROVIDER OF PART-TIME HIGHER EDUCATION IN UK
ACKNOWLEDGED WORLD LEADER IN DISTANCE EDUCATION
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20. NHSDirect
THE UNITED KINGDOM
NURSES + TELEPHONES GIVING ACCESS TO HEALTH AND
HEALTH CARE ADVICE
OLD ELEMENTS + NEW WAYS
MIGRATION PATH TO INTERNET
SIDE-EFFECTS: DID ADD ON OR TAKEN OFF PRESSURE ON
OTHER PUBLIC SERVICE?
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21. PAYNET
UZBEKISTAN
MOBILE COMMUNICATION PAYMENTS THROUGH A THIRD PARTY
PAYMENTS MADE WITH CASH; QUICK AND EASY
ANY AMOUNT; NO COMMISSION
WITH INCREASED POPULARITY AMOUNT OF SHOPS ACROSS THE
COUNTRY ALSO IS STILL RISING
AFTER A YEAR OF OPERATION NEARLY 90% OF PAYMENTS ON
TELECOMMUNICATION SERVICES, AS WELL AS GAS,
ELECTRICITY, HEATING AND WATER SERVICES WERE HANDLED
BY PAYNET
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22. END OF
PRESENTATION
THANK YOU
FOR LISTENING
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