1. SHOUBHIK GHOSH CHOUDHURY
Contact No.: -+91 8939318667~
E-Mail: shoubhikghosh@gmail.com
EXECUTIVE SUMMARY
• CRM expert with over 16yrs expertise in implementing custom CRM solution
as well as packaged solution like Sales Force and SugarCRM.
• Certified Scrum Master®. Accomplished servant-leader capable of
delivering large-scale software and Web development projects on time and
on budget by effectively collaborating, facilitating, leading and coaching
multiple Scrum teams.
• Capable of bringing overwhelming enthusiasm and awareness to projects,
applying expert judgment to the removal of impediments, keeping teams
focused and delivering success in rapidly evolving and dynamic
environments.
• Understanding and Implementation of CRM concepts like-Leads, Account and
Opportunity Business processes.
• Worked with Workflows, Triggers, Validations, Approval processes,
Configuration, Tabs, Custom/Standard Objects and Advanced configuration
management and User Setup.
• Issue resolution and handling of various issues in the production and other
sandboxes
• Result-oriented professional, recognized for taking major initiatives, and
adapting to rapidly changing environment and resolving mission-critical
issues to ensure success.
• Highly proficient, versatile, optimistic, dedicated, problem solving and
Certified Scrum Master with migration experience in Waterfall and Agile (RAD/DSDM/Scrum/XP)
methodologies.
• Onsite Experience at USA, Australia, UAE, Thailand.
IT SKILLS
Certification - Certified Scrum Master® , Salesforce Certified Developer (Dev-
401), E-business Electronic-Commerce, Professional Program (IBM
Stream)
Web and Solutions - Salesforce CRM, SugarCRM , Vtiger CRM , Magento, Drupal ,CI,Zend
Database - PostGres, SQL Server 2005, MYSQL
PM Tools - MS-Project, Rally, Dot Project, MS-Excel, MS-PowerPoint,Pivotal,Trello
Methodologies - Agile, Extreme Programming, Waterfall
SCHOLASTICS
E-business Electronic-Commerce, Professional Program (IBM Stream)
1998 Bachelor of Commerce
ORGANISATIONAL EXPERIENCE
Currently employed as Technical Delivery Manager in Optimize IT Systems ,Kolkata
As Technical Delivery Manager, I focus on Application Development and Enhancements of Account and Projects
under my purview.
• Responsible for managing the entire SDLC process for the projects in Agile environment.
• Responsible for Solution Design for the projects which involves defining the Data Model and
Security Matrix.
• Provide overall leadership with techno-functional expertise and direct project teams (including
partners, vendors and consultants) for timely delivery of tasks and milestones, Clearly set and
Highlights
Certified Scrum
Master®
Delivery Management
Engagement
Management
Agile Methodology
Customer Handling
CRM Consulting
SFDC 401 Certified

2. manage customer expectations regarding project scope, timelines, and deliverables and
proactively address and resolve project related issues.
• Lead development team in requirements analysis, features scoping and backlog scheduling for
multiple intermediate milestones until the final delivery.
• Ensure complete understanding of the project estimates and project scope in order to lead the
team to deliver within the boundaries of the given estimates and assumptions.
• Acts as the escalation point for all development issues specific to projects.
• Lead project meetings internally, onsite and/ or with customers.
• Prepare periodic status updates and communicate overall project status to the customer and
management on a regular basis.
• Responsible for continuously monitoring the overall progress of projects and having a risk
assessment and mitigation plan in place for further communication to senior management team.
• Implement standards & best practices for software development and ensure process
compliance.
Projects:-
• Sage for Hughes Network Systems
• Brazil for Echo Star Hughes network Systems
• NEP for North American Hughes Network Systems
Till March’16 employed as Technical Delivery Manager in Deloitte Application Studios(DAS) in a
consultant role from Jeevan Technologies ,Chennai/Hyderabad
As Technical Delivery Manager, I focus on Application Development and Enhancements of Account and
Projects under my purview.
• Managing and Executing IT Projects.
• Analyze and segregate various cases into Production Support, User Support, Enhancement
Requests, etc. Job involves production support as well as development of new Projects.
• Management of Time, Effort, Cost, Scope, Quality, and SLA etc.
• Project Planning, Execution & Tracking
• Client Management
• Doing Gap analysis and consulting on Salesforce.com capabilities with Business Users and Senior
Executives.
• Detail system design and Architecture for Salesforce.com
• Object model and customization scenarios identification and designing.
• Configuring new users, profiles and roles.
• Configuring new page layouts based on profiles.
• Creating custom objects, custom fields and custom S-controls.
• Creating validation rules and field dependencies.
• Creating custom application.
• Creating record types.
• Preparing test cases based on various business scenarios.
Projects :
Deloitte World Class Talent (WCT): WCT is a big internal HR management project for the Talent
Acquisition in salesforce platform under which many mid-size projects are run. This has integrations with
Many other legacy systems as well as proprietary systems . This is a multiphase project where we need
to integrate with various other internal systems.
Some of the mid –size projects are mentioned below:
• E-Offer system: Integration with Oracle Taleo and Adobe EchoSign are the highlights for
automated offer process
• E-Interview: Integration with Clicktools is the highlight for the e-interview process
• Global Immigration and Mobility: This takes care about the Immigration and the mobility of a
person wherein we have integration like US Fragoman portals and Talent on Demand (an
exhaustive .net application) built for The Deloitte employees.
• US and India Exit management system
• Contractor Vendor Management system
• H1 Cap Nomination system
• Cross border and Transfer request system
Deloitte Account Relation Management (ARM) : ARM is internal Accounts Management

3. system which integrates all the different account management information residing any various software
for Global Deloitte Group. Its also has some special logic written for tuning information from various social
media tools.
Notable Projects:
• CRM Application for Repconcert ,USA
SAAS suite based on SugarCRM . Its on Linux platform and uses PHP as the programming language and
MySQL as the Database and Apache as the webserver. This helped Manufactures and Independent
Representatives to automate there Sales Force and Partner Relation. The solution resulted in creation of
an integrated and future ready platform for PRM and SFA for companies using CRM as a SAAS. The
solution provides the flexibility of single sign-on, enabling users to create relations with Manufactures and
there Representatives as well as addressing the independent representatives functionalities
• Logistics Freight Management system, India
This product is developed for one of the biggest logistics company in India. This project involves end to
end tailored made product for clients regular function in their business . The solution resulted in creation
of an integrated and future ready platform for FMS as a product.
Handling more that 1 Million account with diverse offering from Product engineering to Managed Service.
• Loyalty Management Platform for Australia NFL clubs
This project involves a combination of Mobility and Loyalty platform . Loyalty platform has been architect
in such a way that it can adapt to any domains and industry . Mobility is the front end of the application .
Raffles,Campaign,Text to code ,short code, Ticketing,Coupons etc are the features implemented .
Past Experience
April 2007 to December '11 worked as Sr.PM/PM with Jeevan Technologies ,Chennai
Notable Projects:
• Group leader Management System,USA
The Online Group Management System (Groupster) project is a project intended to build a web-based
tool, written in PHP, that services group and conference registration and maintenance.
• LaRVF,France
LaRVF is a French site for the famous group Marrieclaire . The site is built on an in-house Content
Management System. This sites refreshes the feel of the user and those who does research on wines.
• MagicMaman,France
MagicMamam is a multilingual site for the famous group marrieclaire. The site is built on an in-house
Content Management System. This sites refreshes the feel of the babies and those who does
research on babies.
2004-2007 worked as Team Lead with Jeevan Technologies
Notable Projects:
• Webextractor Project for TGR,USA
This Project is to build a website that will search for the experts and contact them and keep tracking of
contacts and the requester who will log into all social network websites, job sites, and former student’s
directory. Identifying the experts from the social network sites, sending emails to those experts.
• GMMC,INDIA
This is a Matrimonial portal to manage and maintain the members profiles. It consists of member
registration, profile search, payment gateway integration for on-line payment and admin module to
manage the uploaded profiles. Automatic mailing system to send emails on approval and on expiry of
the members packages.
• Other Notable Projects:

4. Job Card Management System, INDIA
Prestige Cleaning ,NEWZELAND
Web Data Extractor ,USA
Pangora,Germany
Tetherred,Canada
SolutionStream,USA
2003-2004 worked as SR Software Engineer with Comodo, Chennai
Notable Projects:
• SSL Site for Network Solutions,USA
This project involves building a site for Network Solutions which will help them to sell there SSL and
Trusted Seal products. Customer can choose a SSL and purchase it from the site. Customers can
renew, revoke and add more SSl the there account. Process of CSR generation. Process of attaching
the SSL and seal with the mail.
• WebJug-Online website Builder, USA
This project involves building out a website editor and its ancillary components. The work involves
building of Website Builder. Customer can choose a template and then design there site to there wish.
Any limited of pages can be added to the system. Once done they pay and the site can be then
downloaded by the customers.
• Other Notable Projects
SSL APIs for Reseller program for Comodo
Nov’99 – Aug ’03 worked as Software Engineer with Indusnet Technologies ,Kolkata
Notable Projects:
• Mail application for Pray for Peace.com,USA
This is a web application project developed in PHP and MYSQL and IMAP for mail application. The
modules involved here are Testimonial, Guest Book, Prayer Book, World Peace Supporters and
Mailing System. The objective of the project is to achieve all the functionalities as in Hotmail
application with some added features like Prayer Book, Guest Book, Testimonial, etc.A user can post
an entry to guest book, share testimony and submit a prayer to prayer book. Upon approval of the
same user can search providing multi searching criteria. The result will be displayed page wise, while
each page consists of ten entries. Upon approval or rejection of these entries user will be notified by
auto email. Admin can schedule prayer for global distribution. Each member will receive a prayer by
email twice a day (5am and 5pm to their local time). The mail application has all the features present
in the hotmail application. That includes user registration, send mail, receive mail, folder management,
address book, preference etc. We have integrated the system with spell checker component,
restricted word filter, virus scan. The system has maintained complete security. In admin section we
have given authority to view, approved or reject each entry under every section. A suitable reporting
created to show number of guest hits, member hits, registered member profile, number of mail
received and delivered through the system, etc.
• Advertisement application for PPC Street,USA
This project involves buying and selling of Advertisement. Deciding and implementing logic for Ad
management and system analysis. Its is a site which will cater the needs of various small
entrepreneurs who wants to put there ads to various site so that every one knows there site and
comes to their site. It is based on CPC system where advertiser has to pay on CPC basis and hence
do not have to pay more. Whereas there are partner sites who share revenue with this site.
Achievements
Implemented ISO9001-2008 , ISO 27001 - 2005 and actively involved in defining and implementing the
processes. Active member of SPEG for CMMI level 3
PERSONAL DOSSIER
Date of Birth : 25th
March, 1977
Passport Number : E0801835
Visa Status : B1 Visa, USA
Countries Visited : USA ,Australia ,Thailand, Dubai