This is a result oriented workshop, based on the concepts discussed in the game changing book, 'The Path : Leveraging Operations in a Complex and Chaotic World'.

1. Operational Excellence in Service Organizations
Learn How to make Big Operational Improvements that give Quick Business Benefits Cost Effectively
ONE DAY PROGRAM FOR Leading in today's rapidly and unpredictably changing business
environment demands improvement in organizational
PRACTITIONERS performance at an ever faster pace. Organizations are, therefore,
evaluating all alternatives to bring faster change in the way they
work.
Executives in Service and Solutions business also realize that their
offerings are increasingly becoming productised. What counts now Knowledge Base
is not just how many skill sets or services they offer, but at a more
fundamental level, how fast work moves through the organization. 1. Operational Excellence
Interestingly, these organizations are closely scanning patterns in 2. Theory of Constraints (TOC)
other industries, where significant improvement in the flow of work
has given unbelievable business benefits. In fact, in software 3. Business Model Innovation
development, BPOs, Banking and Healthcare industries, early 4. Systems Thinking
movers have already taken a head start.
The Program Operational Excellence in Service Organizations,
introduces the concepts of dramatic improvements in performance levels
and how they are being adopted in Service Organizations. It will introduce an
actionable approach for operations to directly and quickly contribute to
business results, while avoiding the long drawn, painful and costly way of the
usual continuous improvement programs.
The Program is led by Dr. Shridhar Lolla, a specialist in Organizational Effectiveness
and Theory of Constraints. He is also an external consultant to Goldratt Group, the pioneers of Theory of
Constraints. Earlier in his career, he was a part of the team that built the IT centric Corporate Research
Center of the Swiss Conglomerate ABB at Bangalore. There, he was a Member of the Management Team
and served as the Head of Applications & Solutions Group. He is author of two game changing books, 'The
Path: Leveraging Operations in a Complex and Chaotic World' and 'Building Competitiveness- the TOC
Way'.
Content Key Learning
1. Operation Centric Business Model 1. How to make quick improvements
2. Responsive Operations 1. Reveal Hidden capacity
3. Designing Responsive Operations 2. Improve Cost Effectiveness
4. Simplifying Operational 3. Improve On Time Delivery
4. Build Responsive Operations
Improvements- the TOC way
2. How to Align Operations
5. Identifying Growth Opportunity
3. How to sustain Improvements
6. Causing Quick Improvements
For detailed offer: please write to lolla@time2change.co.in, or call +91 94480 70081.
#2304 Nandi Park, Gottegere, Bannergatta Road, Bangalore-560083. INDIA,web: http://time2change.co.in