recruitment plans for newly setup BPO for 300 employees

1. Recruitment Plans for AGC Infotech
Presented by:
Shristi
Ajit
Amit
Ram krishna
Monika
Ashwini

2. Agenda
 Introduction
 What we do
 Recruitment
 Duties & Responsibilities
 Qualifications
 Recruiting Sources
 Skills & specification

3. Who We Are
AGC Infotech Business Process
Outsourcing (BPO) that is lead by
some of the most experienced senior
managers in the industry.
We are a specialist BPO delivering
solutions focused around improving
customer experiences.

4. What We Do
 We offer 8 different strands of outsourcing focused on
delivering the perfect solution for your business at the
right time & price.

5. Recruitment
SDH
Manager of the
Project (2)
Office Window
Team Leader (10)
Employee

6. Recruitment

7. External Recruitment
 Advertisement
 Campus Recruitment
 Private Agencies
 Intermediaries

8. Duties & Responsibilities
 The primary and basic duty is to manage all the daily tasks and work
of the BPO call centre.
 He or she has to work for lessening the number of mistakes or errors
so has to monitor day to day calls.
 He or she has to provide effective customer service such as handling
complicated customer queries, issues, complaints, and questions.
 He or she needs to set the effective goals aiming for better quality,
escalating sales, high speed and efficiency.
 He or she has to work for the staff as well such as motivating and
inspiring the staff, providing bonus, rewarding schemes, etc and
make exams of their performance statistically.

9. Qualification and Eligibility
for SDH
 Minimum of 5 year experience.
 Must have degree of an M.B.A, or an M.C.A
 Good knowledge in required field.
 Good coordination skills.
 Positive attitude Organizational skills Leadership qualities
Dynamism.
 Must have experience in client intraction.

10. Recruiting source for SDH
 HR consultants are used.
 Advertisements over newspaper and magazine.

11. Qualification and Eligibility
for Manager
 Minimum of 2 year experience.
 Good decision maker.
 Analytical skills.
 Good command over computer (MS. Office, Internet etc.)
 Leadership quality.
 Must have master degree in any discipline.

12. Recruiting source for Manager
Campus recruitment
Advertisement
Public Employment Agencies
Public Employment Agencies
HR consultant

13. Qualification and Eligibility
for Trainee
 Excellent knowledge of computer
 Good communication skill
 Team player
 Good knowledge of software
 Networking knowledge
 Educational qualification is B.tech & M. tech

14. Recruiting source for Trainee
 Campus recruitment
 Advertisement
 Public Employment Agencies
 Walk-ins

15. Qualification and Eligibility
for Team Leader
 Qualification master degree.
 Strong leadership quality.
 Ability to develop relationship.
 Interpersonal skills
 Each team leader have to handle 10 or more Employee
 Motivating Skills

16. Recruiting source for
Team Leader
 Walk-ins
 Public Employment Agencies
 Campus
 Advertisement

17. Qualification and Eligibility
for Employee
 Efficiency in dealing with external employee.
 Good communication skills
 Full command over English / Hindi
 Ability to handle tough situation
 Good voice quality

The basic degree required for the job is having a High school
diploma from an accredited institution.
The other required qualification is having a Bachelor’s degree in science,
engineering, or commerce, or any related field from an accredited
institution.

18. Skills & Specifications
 The person should be an excellent communicator and so should have
skills both verbally and written.
 He or she should necessarily have excellent basic computer
knowledge.
 He or she should be able to adapt to perpetual changes in KPO
sector.
 The person needs to be very patient and motivated towards the
work.
 He or she should be very clear about the technical skills and related
area.
 The person needs to have required knowledge regarding the current
market setting.

19. Recruiting source for Employee
 Campus recruitment
 Advertisement
 Walk-ins
 Public Employment Agencies
 Private Agencies

20. Qualification and Eligibility
for Technical Staff
 Good technical knowledge
Networking knowledge
Educational qualification is B.tech

21. Qualification and Eligibility
for Accountant & Subordinate
Accountant :
 He / She must posses the advance knowledge of accounts
 He / She must Accountant post graduate.
 Skills of using various Account software ex. Tally , excel
Subordinate :
 He / She must be graduate
 He / She must have the basic knowledge of accounts
 This is the minimum requirement for subordinate