1. SHUJA-UR-REHMAN
DOB: 20, MAY 1984
Marital Status: Married
H#132, PAF OFFICERS COLONY ZARAR SHAEED ROAD SADDAR LAHORE PAKISTAN.
Mobile: 92-3004186309,0344-4482438
Home : 042-6653860
shuja4u@gmail.com
shuja_44@yahoo.com
Career Vision
A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work
in a target driven, Corporate environment. Hardworking with excellent attendance and punctuality
records who can work equally well alone or as part of a team. Can communicate effectively with
people from diverse backgrounds and would be an asset to any employer who respects loyalty and
responsibility.Keen to find a challenging position within an ambitious employer where I will be
able to continue to increase my work experience & develop my abilities.
AREAS OF EXPERTISE
• Corporate Sale • Sales Operation Management
• Project Management • Technical Sales Coordination
• IT Skills
• Customer Service
• Office Management
• Office Procedures
Experience / Past Affiliations
Multinet Pakistan May-2011 - At Present
Sr Associate Sales Operation
Work Description:
I am currently responsible for providing corporate solutions to enterprise customer s ranging from
Internet Bandwidth & Data connectivity by using different last miles as DSL, Metro Fibre Network.
My current responsibilities allow me the opportunity
1. Major responsibilities include:
• Follow-up with Technical & Finance dept for Feasibility, survey & costing
Create Quotation / Proposal.
• Compilation, Verification and Submission of New Order from sales team.
• Weekly Sales Forecast Report
• Monthly Nation Wide Sales Report to management.
• Maintain Nation wide Network Survey Report
• Follow-up with technical dept for timely deployments
• Compilation of Project Costing Nationwide.
• Follow-up with customers & technical dept to ensure all problems/issues are
resolved & support is provided up-to-mark standards.
• Monitor and improve performance measures i.e Service level, Customer
satisfaction, First contact resolution, error rate reduction
Plan and present road map on ensuring all defined KPI's (SLA's locked with
Clients) are met.
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2. • Maintain & Build relationships with Client Companies
• Conduct Meetings & make presentations so that clients receive maximum
benefit from a company's products.
• Conduct Pilots in coordination with Client for new services.
• Introduce new Value Addition for client services
• Conduct surveys of clients to gauge client satisfaction
• Maintain and update client accounts as required
• Answer client phone calls and emails
• Perform other tasks as may be decided by management
• Answer customer service questions and resolve issues related to functions such
as billing.
• Interact with various departments, providing input that is used to create sales
proposals, improve products and streamline business operations.
• A strict compliance to company/divisional policies, plans and strategies to achieve
company/divisional goals along with complete understanding of Code of
Conduct.
Participate in all team meetings and team building/Motivational exercises on
periodic basis.
• Contribute to manage team objectives through team work
LAHORE STOCK EXCHANGE
Network Administrator & Business Executive [AUG 2008-April 2011]
Reporting directly to the IT Manager and collaborating closely with other IT team
members. Responding to queries in a timely and accurate manner and resolving queries
to the user’s satisfaction.
IT RESPONSIBILITIES
• Areas of Expertise is Desktop Support & Active Directory.
• Responsible for diagnosing & resolving hardware, software & end users
problems.
• Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the companies needs.
• Working within a TCP/IP network environment, including DHCP, DNS and
ethernet
• . Involved in the rollout of software updates and patches.
• Investigate specialist and complex IT support issues.
• Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programmes.
• Identifying & reporting on the budgetary implications of IT projects and
upgrades.
• Provide secondary support for LAN administration.
• Responsible for allocating work to junior staff and induction training for new
staff.
• Deploying new hardware, server backups & evaluating new software & security
risks
• Procurement of IT hardware, software and maintenance products & services
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3. Secondary responsibilities
o Broking and taking online orders from clients.
o Shares telemarketing what to buy when to sale
o Handling online client’s queries.
o Giving the analysis report of companies.
o Providing guidelines to use the online Trading Software.
o handling the Accounts opening client
o Communicating with the online service provider.
VIRTUAL UNIVERSITY LAHORE SEEK Campus. [feb 2010 – April 2011]
Campus ADMINISTRATOR:
1. Responsible and accountable for establishing and maintaining a Student Life
Organization which empowers and motivates all students to contribute to
improving the school environment and raising academic standards
2. Complete assistance for students to get online virtual University education
3. Supervise and assist in supervision of admission staff and students in the recruitment and
processing of files for students.
4. Secure alumni and coordinate their efforts in support of admissions functions,
5. Ensure proper operation of the Virtual University database system including teaching new
users, learning new functionality, preparing data, and upgrading to newer versions,
6. Perform job duties and responsibilities of Director of Admissions in his absence
7. Provide specialized assistance and information concerning career planning and college
entrance to students, parents, staff, and community agencies.
8. Meet schedules and time lines.
9. Communicate effectively both orally and in writing.
10. Develop and provide information and materials related to career opportunities for high
school students.
11. Operate modern office equipment and audio/visual equipment.
12. Read, interpret, apply and explain rules, regulations, policies and procedures.
13. Meet with, phone, and email admissions policies, procedures, updates on the University and
programs, discuss prospective students.
LAHORE UNIVERSITY OF MANAGEMENT SCIENCES .
• Lab Internee from 15-SEP-2006 to 20-JAN-2007
Primary responsibilities:
• Maintenance of networking and technical facilities in university campus
consisting of about 3000 network devices with wired and wireless
connectivity.
• Monitoring network performance...
• Installation, configuration of window 2003 server,Active directory and
other softwares.
• Monitoring the internet services.
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4. • Preparation and deployment of OS for PCs with necessary software
through multicasting technique using Norton Ghost Server 7.5/2003
tool.
• Maintained daily checklist and hardware report
Academic Credentials
B.SC (HONS) IN COMPUTER SCIENCE 2002-2006
PRESTON UNIVERSITY LAHORE
B.A. (Bachelor of Arts) (Punjab University, Lahore) 2005
FSC (Intermediate in Pre Engineering) (Garraison Science Degree College Lahore) 2002
Matriculation (Science) (Garraison boys high school Lahore) 2000
Computer Certification
MCSE 2003
(Microsoft Certified System Engineer)
MCP ID: 5974682
HP Certification on Effective Presentations.
HP Certification on Effective LeaderShip
HP Certification on Customer Relationship Management (CRM)
Additional Courses/Trainings
Diploma in Telecommunication PUNJAB UNIVERSITY LAHORE
MCSE 2003 (Training) NEMCON COMPUTER INSTITUE
CCNA 3.0 (Training) CORVIT INSTITUTE LAHORE
WIRELESS LAN (Training) CORVIT INSTITUTE LAHORE
VOIP (Training) CORVIT INSTITUTE LAHORE
Achievements
• Awarded certificate of appreciation by IEEE in acknowledgement of
organizing competition of programming “Codinguru” in LUMS.
• Best player of the Year in College
Co-curricular Activity
Reading books & news papers, Playing cricket and table tennis.
Personal Information
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5. Date of Birth: 20-05-1984
Sex: Male
Nationality: Pakistani
Passport No: BA5188921
References
Available on Request
My backgrounds and goals seems to match up your requirements well I am confident that I can
perform to job effectively and I am excited about the idea of working for a dynamic, nationally
recognized firm.
5

6. Date of Birth: 20-05-1984
Sex: Male
Nationality: Pakistani
Passport No: BA5188921
References
Available on Request
My backgrounds and goals seems to match up your requirements well I am confident that I can
perform to job effectively and I am excited about the idea of working for a dynamic, nationally
recognized firm.
5