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Communication Techniques

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Sample slideshow from a recent training session on presentation skills

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Communication Techniques

  1. 1. Presentation Skills IV - Communication Techniques
  2. 2. Agenda <ul><li>Language / Rhetorical Questions / Paraphrasing </li></ul><ul><li>Video Presentation - Managing Change </li></ul><ul><li>Dialogues I - Language Phrases </li></ul><ul><li>Practice Section - Implementing Change: KPI’s for Human Resources </li></ul><ul><li>Recap - Next Steps </li></ul>
  3. 3. Language <ul><li>Formal v. Informal </li></ul><ul><li>Personal v. Impersonal </li></ul><ul><li>Simple v. Complicated </li></ul><ul><li>Linking Words </li></ul>
  4. 4. Language Phrases <ul><li>Moving on... </li></ul><ul><li>Asking check-up questions </li></ul><ul><li>Giving examples </li></ul><ul><li>Summarising </li></ul><ul><li>Making comparisons </li></ul><ul><li>Painting word pictures </li></ul>Video 1
  5. 5. Problem <ul><li>I suggest the answer is downsizing </li></ul><ul><li>We could build a gym in the basement </li></ul><ul><li>The only way to get commitment is to build teams </li></ul><ul><li>Our profits dropped by 11% last year </li></ul><ul><li>We are under too much stress </li></ul><ul><li>Commitment not authority gets results </li></ul><ul><li>How can we stop our profits dropping this year? </li></ul>Rhetorical Question Solution
  6. 6. Paraphrasing <ul><li>Paraphrasing is a technique which can be used during your presentation AND when answering questions </li></ul><ul><li>It saves time and aids communication by clarifying points </li></ul>
  7. 7. <ul><li>Review how she paraphrases her response to each question </li></ul><ul><li>Dealing with difficult questions </li></ul><ul><li>Audience types </li></ul>Video 2 Paraphrasing - Video
  8. 8. English Language Grid Good language use Language to add to make it better (phrases, words) Incorrect words Pronunciation (word stress, individual sounds Feedback Grid
  9. 9. Presentation Practice <ul><li>Your Company is going to implement a major change program </li></ul><ul><li>The HR department will co-ordinate Training Programs and performance evaluations for operations staff. </li></ul>
  10. 10. Managing Change Fig 1 - The Five Box Model for Sustainable Results
  11. 11. Implementation <ul><li>clear goals </li></ul><ul><li>clear metrics for measuring success </li></ul><ul><li>ongoing monitoring </li></ul><ul><li>knowledge management and sharing </li></ul>Systems are the ‘glue’ that hold change programs together. They define the framework in which the business functions. Key elements are: <ul><li>communication </li></ul><ul><li>leadership involvement </li></ul><ul><li>a continuous quality mindset </li></ul><ul><li>standardisation </li></ul>
  12. 12. Score your organisation: Surprised by a low score? A major automotive supplier carrying out this exercise was horrified to find that its systems scored 2, processes scored 3, tools and techniques scored 4, yielding an overall score of 24. The point is, the scores have to be multiplied together rather than added, because the three elements are interdependent; any one is severely limited without the other two.
  13. 13. Project Approach Three-Phase Approach to Managing Change Projects
  14. 14. Three Views of Processes Across the board - from innovation to billing and dealing with customer complaints - processes need to be customer oriented, fast and smooth.
  15. 15. Managing Change Fig 1 - The Five Box Model for Sustainable Results What Key Performance Indicators (KPI’s) should we use to measure the benefits (outputs) of training?

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