The document provides an overview of the process for asking and answering questions on an eTwinning platform: 1. Users can ask a new question by providing details like the title, question text, subject, and language. The system then identifies suitable people to invite. 2. The user can then include or exclude potential respondents. Selecting "choose for me" allows the system to handle invitations, while manual selection only invites marked users. 3. Once invitations are sent, the question page allows discussion between the user and those who accepted. Users can close the question, with or without awarding points to respondents.

1. Ask a New Question

3. • My Q&A - Overview of your:
– Questions you asked
– Questions others invited you for
– Questions of others you accepted
– People you worked with
• Click on it to expand
The ‘Ask your question’ Service
•The main goal is to provide a new way for eTwinners to ask questions to each other
•Our system will provide suitable eTwinners to answer your question
•Have an easy way to make new contacts and sustain them

4. Asking a new question
Click on ‘Ask New Question’
This will bring you to the next page
where you will be able to type in your
question and specify the subject and
language

5. Here you can type the title of your question. Make sure
it makes clear what your question is about so that
others can easily decide whether or not they are able to
answer your question
Write out your question in more detail here
Choose the subject of the question
Choose the language the question is written inNow click on ‘Ask’
Now our system will go to work with
information and find suitable people
for your question.

6. Inviting people
In this step we present you with a
list of people that should be able to
answer your question.
The options here are optional as
you can always choose the option
‘choose for me’.
With this option our system will
invite people for you and sent out
new invitations if necessary.
However it wil take into account the
includes and excludes.
When you choose the ‘Invite
selected people’
Option, only those that are marked
as ‘Include’ will be invited and no
new invitations are sent

7. • Include
– When marked, this person will always be invited
• Exclude
– When marked, this person will not be invited
• People
– Showing a picture of the person (as defined in the profile)
– Click on the name to see more info about the person)
– Answers – Score showing how many satisfying answers this person has given others so far
• Suitability
– This score goes from 0 – 1. The score can be used to compare people to each other. Note
however, that a low score does not mean the person is not fit to answer the question. For
example, someonewith a low score might have the knowledge you seek, but just answered
some questions of others, resulting in a lower matching score.

8. • Once either one of these options is taken, the
people selected (either manually or by the
system) will be sent an invitation by email.
• You will go to the page containing the
question and the space for communicating
with those that accept the invitation

9. • Question
• Discussion
– All posts are listed
here
• Communicate
– Type your comments
here and Click on:
– Discussion members
• Click on it to expand
and see who has
been invited and
accepted
– Manage Question
• See next slide

10. • Yes, Close the Question
– Any person that posted an answer on your question will
receive +1 on their answers score
– The question is closed and no new comments can be
posted
• No, Close the Question
– No person receives a score
– The question is closed and no new comments can be
posted
• Resubmit the Question
– Your question will be sent back to the ‘Finding People’ step
and new invitations can be sent out.

11. • When you just asked the question make sure
you click on to go back to the main
page.
• You will receive an e-mail when someone has
accepted your invitation