1. JD-3E Hari nagar Email: firstname.lastname@example.org
New Delhi – 1100064 Phone No: 09910031695
Aspiring for mid level assignments in LOGISTICS /SCM /E-COMMERCE/WAREHOUSING
with a front line organization.
Preferred Industry: Supply chain, Logistics, Cargo,Transportation and E-commerce
A competent professional with 5 years of experience in Operations, Logistics, Supply
chain management. Warehousing and Quality.
Analysis of Marketing & Promotional activities based on the market requirement.
Deft in handling overall functioning of processes & implementing processes in line with
the pre-set guidelines.
Proficient in mapping client’s, identifying improvement areas & implementing
measures to maximize customer satisfaction levels.
Possess excellent interpersonal, communication & organizational skills with proven
abilities in team management & customer relationship management.
Presently working with WS retail private ltd (Flipkart) as an assistant manager from
02 Jan 2014
A. Driving Performance & profitability
Communicating Vision & Purpose - Communicate a compelling & inspired vision of what
needs to be achieved for the business to realize its mission and goals. Gains commitment
from all involved in delivering their specific part
Result focus - Sets realistic and stretching performance expectations for self and others.
B. Business Focus and Understanding
Business acumen - Understand the business and business environment and uses this
knowledge to leverage results for the Company
Customer focuses - Successfully address unrealistic customer expectations and achieves an
acceptable compromise. Sets and communicates clear standards relating to customer
service such as normal, NDD/SDD (Next/Same day delivery) services.
C. Succeeding through People
Managing Innovation - Inspires others to challenge business thinking, conventional views
and practices. Promotes and supports an environment where innovative ideas can be
developed and turned into benefits for the business.
D. Personal Effectiveness
Judgment and Decision making – Is objective and uses sound judgment across all
business situations. Always acts in the company’s overall best interests.
Influence and Impact - Plans ahead and gains commitment to ideas / changes through
building support and by effectively communicating the potential impacts and benefits.
2. Skills and Experience
Develop, mentor and motivate the team to achieve organizational continuity and
Managing manpower strength of 11 Hub Incharge and 37 team leaders.
Handling Volume of minimum 11000shipments/day for NCR and 2300/day for rest of
Haryana in peak days its 2 to 3 times of the current load.
Managing 90 Ecco vans for last mile delivery and market place.
Handling a cash of approx. 1.5 crore daily including POS transaction.
Controlling smart device delivery updation/BYOD for real time updation and focusing
on POS for transaction to minimize the cash risk.
Accountable for meeting the target of Day0 – 90% with P2D 85%
Responsible for opening new hubs with all setups as per business requirement.
Financial budgeting & execution - PNL accountability of Hub operations.
Responsible for org plan, vendor evaluation, controlling costs and achievement of
required service levels for hub
Work closely with HR, Administration, Marketplace teams to ensure relevant sharing of
information and agreement on actions and with Engineering & Technology/ IT teams to
build strong technology/System/Processes for Delivery Hub.
Provide innovative & cost effective solutions for a fast paced and rapidly evolving e-
commerce market in a challenged infrastructure environment
Handling a pickup of 1500 on daily basic from my region
Ensure all pickup are meeting the content mentioned on the pickup sheet.
Ensure 100% connection is done for RTO and RVP on the same day.
Managing account of market place seller
Handling 500 sellers in my area with a daily pickup of 4500
Instructing 100% pickup and connection to mother hub on daily routine
Worked as Logistics executive and acting as business analyst for pan India with
Quantium mail logistics solutions India pvt Ltd (A company of Singapore post Ltd)
Logistics, Delivery Network & E-Commerce
Improved on-time branches delivery more than 6% by instituting a delivery schedule,
reducing operational delays by reengineering loading and dispatch processes, and
implementing a TMS (transportation management system).
Provide accurate routing information as delivery times and locations are coordinated.
Obtaining quotes for transportation and also making cost comparisons.
Managing returns and rejections promptly with suppliers
Coordinate incoming and outgoing shipments and deliveries.
Supervise up to 30 staff members, including preparing rosters, Skill matrix, leave plan
and leading staff evaluations.
Engaged in preparing SOP for line haul, Delivery network, RTO, escalation matrix etc.
3. Worked on productivity of GSA’s (Biker’s, Cyclist, and Footer’s).
Worked on DAMIC to initiate any project.
Done projects for Naaptol and collateral for 6 weeks and handed over to stake holders.
Maintain receiving, warehousing, and distribution operations by initiating,
coordinating, and enforcing program and operational and procedures.
Safeguards warehouse operations and contents by establishing and monitoring
security procedures and protocols.
Control inventory levels by physical counts; reconciling with data storage system.
Maintains physical condition of warehouse by planning and implementing new design
layouts; inspecting equipment; issuing work orders for repair and requisitions for
Transformation, Lean, Six sigma, Kaizen & 5s
Lead manufacturing leadership team that delivered bottom-line improvements through
effective implementation of standardized work, management by takt time, Cycle time,
workplace organization, visual management resulting in 40% increase in operational
efficiency through the flawless execution and compliance to standardization.
Responsible to short lead times, higher quality and lower operating costs.
Responsible for implementing strategies to increase efficiency, maintain quality, and
ensure continuous improvement of production, processes and procedures.
Implemented work cells, with visual shop floor control, made effective use of 5S,
kaizen, waste elimination.
Risk assessment through FMEA (Process/Design)
Worked as an executive with GATI limited and IPS express from 06th
April 2010 to
Handling the inbound and outbound operations along with sales.
Tracking of each vehicle with proper follow up to run the operations smoothly
Coordinating with all the branches for on time pickup and delivery
Monitoring of proper Preparation of TC, updating of PDC, MR approve, docket entry,
docket approve and maintaining service level such as ABSL, ASL, DSL.
Motivating my team members and playing a leadership quality within them.
Conversion of prospects into our business partner along with the help of associates.
Customer combing and Market research to promote our brand.
Payment follow up and collection with our contractual customer.
Making a report of (DEPS) damages, extra, pilferage, short for the customer and
monthly sales report.
Doing survey within the territory and making research report accordingly where the
potential is less
Completed M.B.A. with speclization in Finance and Marketing in 2010.
Completed B.Com (Accounts honours) with in 2008.
Intermediate from Holly mission high school, Bihar (A.I.C.B.S.E) with in 2004.
High School from Notre dame academy, Bihar (A.I.C.B.S.E) with in 2002.
Knowledge of oracle based GEMS, Operating system MS-DOS, WINDOW 98/2010/XP
Package OPEN-OFFICE (Word , Excel , Power point) Other e-mail Internet surfing etc.
Father’s name: Shree Kant Shaw
Date of Birth: 28th
Marital status: Single